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Chapman Ford Lancaster
Lancaster, PA
1,085 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,085 reviews
April 19, 2020
The dealership is always clean and the employees are always friendly. The drive up drop off is very handy especially if it is raining no need to get out in the rain. always friendly. The drive up drop off is very handy especially if it is raining no need to get out in the rain. More
by johnr52l
Verified CustomerEmployees Worked With
April 17, 2020
Good but could use a little improvement Jerry was good to deal with.Everything went well with the appointment with the exception of the tire rotation. My door sticker states front tires shou Jerry was good to deal with.Everything went well with the appointment with the exception of the tire rotation. My door sticker states front tires should be filled to 60psi and rear to 80psi. My dash is showing the rear at 69psi and the front at 85psi. So I dont know if they mis-inflated or if they forgot to resync the TPMS Sensors to the correct positions. I have not called them yet on this, but it needs addressed. Also would like if invoice better showed services and products requested, like I asked for DEF to be filled up and don's see on invoice how much was used and a price per gallon. Jerry was good to work with. More
by bobw5
Employees Worked With
April 17, 2020
Fantastic as always. Everyone that works in the service department is always there to help. Very happy with how my car is running now. Thanks department is always there to help. Very happy with how my car is running now. Thanks More
by chutnich
April 16, 2020
Great Service Check engine light came on in my 2019 Ecosport. Set up an appointment and got in first thing Monday morning. The service was fast and efficient. Now I Check engine light came on in my 2019 Ecosport. Set up an appointment and got in first thing Monday morning. The service was fast and efficient. Now I am all ready to go-when we are allowed to leave our houses. More
by tompdever
Employees Worked With
Kyle Ackerman
April 16, 2020
Excellent No complain at all. He did an excellent job. In addition to oil change: he check and rotate tires, check fluids, etc. Thank you very much. No complain at all. He did an excellent job. In addition to oil change: he check and rotate tires, check fluids, etc. Thank you very much. More
by mg.marygrace10
Employees Worked With
Kyle Ackerman
April 16, 2020
Even though this COVID-19 the service was fast and efficient. They have a great staff. I was given a car to get back and forth, which I was grateful for. efficient. They have a great staff. I was given a car to get back and forth, which I was grateful for. More
by kimpat1
Employees Worked With
April 15, 2020
Dealership was set up well for precautionary issues due to the virus. Having drop off only made me feel safe plus the usual good service to the virus. Having drop off only made me feel safe plus the usual good service More
by richkita1119
Employees Worked With
April 13, 2020
Like Fine Whine...! My water pump sounded like marbles and not peewees. One call to Jerry and he had me in before disaster could come to my door with a hard knock. I b My water pump sounded like marbles and not peewees. One call to Jerry and he had me in before disaster could come to my door with a hard knock. I breezed in with all my PPE and was greeted by gloved personnel. Jerry kept me informed and we added some additional preventive measures to the repair. When I picked up my vehicle it ran like new again. Thank you, Jerry and all the rest of your great crew...! More
by bachalk
Employees Worked With
April 09, 2020
I brought my car for maintenance, oil change, and to fix power door lock and power window. Service was great, on the pricey side though. power door lock and power window. Service was great, on the pricey side though. More
by Irina
April 09, 2020
Mike was amazing from start to finish. Now the price could have been better, but they helped as best as they could with the essential worker discount. Check in and check out done online everything went could have been better, but they helped as best as they could with the essential worker discount. Check in and check out done online everything went smooth. They sent me a video if what was wrong that was cool. More
by sfuchs734
Employees Worked With
