Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Ford Lancaster
Lancaster, PA
1,133 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,133 reviews
January 23, 2020
Service was quick. I can access WiFi to work while waiting. They are clear in what to expect and the bill pretty much matches the quote, there are no surprises. waiting. They are clear in what to expect and the bill pretty much matches the quote, there are no surprises. More
by Joellescholl1
Verified CustomerEmployees Worked With
Kyle Ackerman
January 23, 2020
Patient and effective My Ford vehicle was having an electrical issue that was intermittent. Mike and Kyle were very patient with me throughout the issues. Finally we were a My Ford vehicle was having an electrical issue that was intermittent. Mike and Kyle were very patient with me throughout the issues. Finally we were able to pinpoint the problem and it was quickly repaired. More
by ceocin
January 23, 2020
They were very helpful, listened to what I thought was wrong with the vehicle and scheduled me in quickly. Were helpful and courteous even when it came to scheduling because I couldn’t leave my truck over wrong with the vehicle and scheduled me in quickly. Were helpful and courteous even when it came to scheduling because I couldn’t leave my truck overnight. More
by sheldonbihpet
Employees Worked With
January 23, 2020
EXCELLENT buying experience was truly awesome. very knowledgeable and efficient sales and financing-quick and easy process. very friendly and customer oriented buying experience was truly awesome. very knowledgeable and efficient sales and financing-quick and easy process. very friendly and customer oriented staff. definitely recommend the chapman Lancaster ford dealership. More
by charsh
January 23, 2020
Scott Greiner was amazing!! Scott helped me look for a pre-owned car within my budget. He was knowledgeable, patient, thorough going over all the paperwork and showing me that be Scott helped me look for a pre-owned car within my budget. He was knowledgeable, patient, thorough going over all the paperwork and showing me that bells and whistles of the car. He is amazing! More
by sandy92222
Employees Worked With
David Russell (former employee) and one that I bought my last car from, Scott Greiner
January 23, 2020
Great dealer Unlike some other dealers, this dealer did honor what they offered in their website. Plus, everyone who worked with me during my purchase were very pr Unlike some other dealers, this dealer did honor what they offered in their website. Plus, everyone who worked with me during my purchase were very professional and helpful. Thus, I highly recommended them. More
by Larrylili
Employees Worked With
Other Employees :
Lino De La Rosa - Familia, Tyler Deshong
January 22, 2020
This dealership is awesome. From the sales team to the service team, to the people just aalking around asking if you need anything while waiting. Best Ford dealership around! service team, to the people just aalking around asking if you need anything while waiting. Best Ford dealership around! More
by dogger.pam
Employees Worked With
Kyle Ackerman, Scott McCann
January 22, 2020
Oil Change The oil change took over an hour and a half. When it was time to pay, the system would not except my Ford points. The manager noted that he would exch The oil change took over an hour and a half. When it was time to pay, the system would not except my Ford points. The manager noted that he would exchange the points on Monday, when hopefully the system is back up. More
by mikemahoney4
Employees Worked With
January 21, 2020
They provided great service and took great care of us. It was a smooth process for me and my family. Everyone was very helpful! I would recommend your services to others was a smooth process for me and my family. Everyone was very helpful! I would recommend your services to others More
by ktfiddle
January 21, 2020
The new location is beautiful and it’s reflected in the service level as well. It’s a pleasure to come here now. Surprisingly great price on new tires too! service level as well. It’s a pleasure to come here now. Surprisingly great price on new tires too! More
by SCHENKREF
Employees Worked With
