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Chapman Ford Lancaster
Lancaster, PA
1,081 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,081 reviews
October 02, 2019
Service I had my car in for inspection while I waited. Car was finished within the time quoted. I also was informed I would have to pay for the emission testi I had my car in for inspection while I waited. Car was finished within the time quoted. I also was informed I would have to pay for the emission testing but the regular state inspection would be free. More
by Linda
Verified CustomerEmployees Worked With
October 02, 2019
Treated with respect and great experience It is nice to be able to pull in and be greeted right away and Jerry kept me informed right away of the progress on my vehicle and the shuttle service It is nice to be able to pull in and be greeted right away and Jerry kept me informed right away of the progress on my vehicle and the shuttle service I needed to the city. More
by ahrabold
Employees Worked With
October 02, 2019
Great Experience It was an easy process from checking in to checking out. I would recommend Chapman Ford to anyone who asks. The entire service team was friendly and c It was an easy process from checking in to checking out. I would recommend Chapman Ford to anyone who asks. The entire service team was friendly and courteous. Thank You More
by mtufano0
October 02, 2019
Your Team The dealership was neat and clean. The staff was polite and responsive. Ronny was very knowledgeable of the vehicles purchased and willing to respon The dealership was neat and clean. The staff was polite and responsive. Ronny was very knowledgeable of the vehicles purchased and willing to respond to questions after purchasing the vehicles. More
by bbrandt0
October 02, 2019
Great Experience! John and Jared were amazing to work with. Nothing but kind and knowledgeable service. Both went the extra mile to get me in the right vehicle. John and Jared were amazing to work with. Nothing but kind and knowledgeable service. Both went the extra mile to get me in the right vehicle. More
by StephenMin
October 02, 2019
Great people! Great service! I've been having my Lincoln's serviced at Chapman Lancaster for years now. They always do a great job and deliver the car on time. I wish Lincoln woul I've been having my Lincoln's serviced at Chapman Lancaster for years now. They always do a great job and deliver the car on time. I wish Lincoln would put a dealership in Lancaster with them. We need a Lincoln dealer here. More
by MJKpsych
October 02, 2019
Easy, Quick, I was helped by Lino, who did a great job of working with our price range to get us the best deal possible. The overall experience was great and I wou I was helped by Lino, who did a great job of working with our price range to get us the best deal possible. The overall experience was great and I would recommend Chapman Ford to all my friends. More
by ryonfreeman
October 02, 2019
New 2020 Explorer Every time I am in the market for a new vehicle, I get a hold of Scott. There is never any pressure. He does everything he can to make sure process Every time I am in the market for a new vehicle, I get a hold of Scott. There is never any pressure. He does everything he can to make sure process is smooth and easy. Getting a new car is supposed to be fun which is not always the case. Scott and Chapman Ford make the process very comfortable. We have purchased several cars from Scott and will continue to do so. More
by jsevast
October 02, 2019
Review I use the express often, Michael always shoots me straight regarding realistic timelines based on how busy the service dept is. Always finds a way to I use the express often, Michael always shoots me straight regarding realistic timelines based on how busy the service dept is. Always finds a way to get me through that day even if I need to come back. To many dealers lie to you, take your vehicle and your stuck at dealer for hours, just for a oil change service. More
by bmathias
Employees Worked With
October 02, 2019
Great customer service This dealership is awesome to deal with the customer service is well above the standard Sales staff is very customer friendly and go well over and a This dealership is awesome to deal with the customer service is well above the standard Sales staff is very customer friendly and go well over and above. Service department is very informative and quick to make sure you are satisfied with the service Thank you More
by emory.anderson
