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Chapman Ford Lancaster
Lancaster, PA
1,087 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,087 reviews
October 02, 2019
State Inspection and emissions Chapman Ford was friendly, quick with the service , and thoroughly explained anything necessary. I waited while my car was inspected, and the facility Chapman Ford was friendly, quick with the service , and thoroughly explained anything necessary. I waited while my car was inspected, and the facility and wait room was clean and comfortable. More
by briantmartin01
Verified CustomerEmployees Worked With
Kyle Ackerman
October 02, 2019
Professional, polite service Appointment was easy to make. Kyle was helpful and kept me up to date on the progress of the service. Pick up was also quick and easy. Appointment was easy to make. Kyle was helpful and kept me up to date on the progress of the service. Pick up was also quick and easy. More
by kd
Employees Worked With
Kyle Rankin
October 02, 2019
painstakingly smooth esp being helped by zach as soon as I pulled up I ws greeted right away by Zachary ross who helped me in trading a truck and driving away in brand new ford explorer treated ve as soon as I pulled up I ws greeted right away by Zachary ross who helped me in trading a truck and driving away in brand new ford explorer treated very professionaly on his part his knowledge of vehicles really won me over hopefully in due time you guys make him a jr manager More
by busterwilson
Employees Worked With
Zack Ross
October 02, 2019
Very quick and complete service They took care of my tire in less than an hour. I was in a rush to get on with my day and Chapman was able to accommodate my schedule. They took care of my tire in less than an hour. I was in a rush to get on with my day and Chapman was able to accommodate my schedule. More
by Joellescholl1
Employees Worked With
Kyle Ackerman
October 02, 2019
Very happy This is my 7th car thru Chapman Ford , they have been fair with prices & service has always been great, Scott was great , took my car right in & servi This is my 7th car thru Chapman Ford , they have been fair with prices & service has always been great, Scott was great , took my car right in & service was fast , very happy. More
by rxracer84
Employees Worked With
Scott McCann
October 02, 2019
Good Service very good service and helpful person there i always take my car there for service they are very quick and very clean they take care of you there very good service and helpful person there i always take my car there for service they are very quick and very clean they take care of you there More
by henrychv
Employees Worked With
October 02, 2019
Service I had my car in for inspection while I waited. Car was finished within the time quoted. I also was informed I would have to pay for the emission testi I had my car in for inspection while I waited. Car was finished within the time quoted. I also was informed I would have to pay for the emission testing but the regular state inspection would be free. More
by Linda
Employees Worked With
October 02, 2019
Treated with respect and great experience It is nice to be able to pull in and be greeted right away and Jerry kept me informed right away of the progress on my vehicle and the shuttle service It is nice to be able to pull in and be greeted right away and Jerry kept me informed right away of the progress on my vehicle and the shuttle service I needed to the city. More
by ahrabold
Employees Worked With
October 02, 2019
Great Experience It was an easy process from checking in to checking out. I would recommend Chapman Ford to anyone who asks. The entire service team was friendly and c It was an easy process from checking in to checking out. I would recommend Chapman Ford to anyone who asks. The entire service team was friendly and courteous. Thank You More
by mtufano0
October 02, 2019
Your Team The dealership was neat and clean. The staff was polite and responsive. Ronny was very knowledgeable of the vehicles purchased and willing to respon The dealership was neat and clean. The staff was polite and responsive. Ronny was very knowledgeable of the vehicles purchased and willing to respond to questions after purchasing the vehicles. More
by bbrandt0
