Chapman Ford Lancaster

Great Dealership with a Professional courteous staff Great Deal, sound value and a Great Automobile. They are all extremely professional and willing to go the extra line to insure our satisfaction. Gre Great Deal, sound value and a Great Automobile. They are all extremely professional and willing to go the extra line to insure our satisfaction. Great experience from the walk through the door to the key in the ignition. More

Great new building, including waiting room, service reception, etc. service was completed in the amount of time predicted. Thorough summary of the service new building, including waiting room, service reception, etc. service was completed in the amount of time predicted. Thorough summary of the service and the cars current health. More

Outstanding, Kyle and Jerry are top notch. When you do the job well you should get the accalaids. The work performed on my Lincoln was timely and efficient.I am also aware of pending work whic When you do the job well you should get the accalaids. The work performed on my Lincoln was timely and efficient.I am also aware of pending work which is recommended and will have it performed at a later date. More

Great Service Department The service advisors, Kyle and Jerry, are always friendly and helpful! I have 2 mustangs and 2 diesels and Jeremy in the truck shop always makes sure The service advisors, Kyle and Jerry, are always friendly and helpful! I have 2 mustangs and 2 diesels and Jeremy in the truck shop always makes sure my concerns are addressed and my vehicles are in top shape (even my cars). He explains things thoroughly and I am always confident I will be back on the road as soon as possible and as safely as possible. Since I have a 7 year old, safety is my top priority. I wouldn’t trust taking my vehicles to anyone else. More

Excellent customer service Excellent CS. Met at the door and immediately directed to the sales rep that I had an appointment with. All my questions were addressed completely wi Excellent CS. Met at the door and immediately directed to the sales rep that I had an appointment with. All my questions were addressed completely with ZERO sales pressure. What a refreshing change! I have already recommended this dealership to friends and will definitely speak to them when my next vehicle purchase comes in 2020. More

2010 Ford Focus Under Full Warranty, would not fix it I purchased a 2010Ford Focus last June from Chapman, I also purchased the Premium Warranty which covers any problems except for normal wear and tear f I purchased a 2010Ford Focus last June from Chapman, I also purchased the Premium Warranty which covers any problems except for normal wear and tear for 3 years. I had an oil change done at a garage across the street from me and asked them to also check why there is a strange smell coming from my vents. They ran a diagnostic and reported back that my E-cap core was either corroded or was leaking Frion into my car, causing the strong sickly-sweet odor. Since I had a full warranty, I made an appointment with Chapman service. My service writer, Jerry first off did not believe me when I said that I had a warranty on the car. He secondly did not understand that I had had a diagnostic already done and I knew specifically want I needed fixed. It wasn’t until the following day when I had a service tech call me and say “there’s nothing wrong with your air conditioner, it’s blowing cold air just fine” I explained over the phone that it was not a problem with the temperature, it was a problem with a chemical smell coming from the vents. The following Monday, Jerry calls back to inform me that they could not find anything wrong with the air conditioner and that they could use a chemical solution to “clean out the bacteria that has probably collected within the unit” and he also wanted to charge me for that cleaning solution. I told him, no don’t touch anything to the car I will pick it up and take it back to my original garage. When I came in to pick up the car and to drop my rental car off, Jerry acted like he did not remember who I was or that we had been playing phone tag for the entire day. He asked me to wait while he shuffled around papers and then asked me “are you here to to drop off or pick up” Overall my experience with Chapman has been very stressful and undermining the fact that I can tell a chemical odor from a bacteria odor. Go back to chemistry class everyone. I would never recommend anyone to take their car back to get serviced at Chapman, I will take my car to any other dealership from now on. Peace More

VERY KNOWLEDGABLE SALES PEOPLE EVERY ONE IN MY DEALINGS REALLY KNEW THERE JOB. MY DEALINGS WERE MAINLY WITH SCOTT AND JARRED WOULD RECOMMEND THEM TO ANYONE.GOOD JOB GUYS. EVERY ONE IN MY DEALINGS REALLY KNEW THERE JOB. MY DEALINGS WERE MAINLY WITH SCOTT AND JARRED WOULD RECOMMEND THEM TO ANYONE.GOOD JOB GUYS. More

New Edge Went in to go over lease options for my wife's car and ended up getting her new Edge and ended up working out a deal for me to upgrade to a new Edge. Went in to go over lease options for my wife's car and ended up getting her new Edge and ended up working out a deal for me to upgrade to a new Edge. Scott was fantastic to deal with, looking forward to working with him in the future. More

Good experience It was hard to get excited for my new vehicle when our salesman was sent home on a Saturday . Then we arranged to pick up the vehicle the following Tu It was hard to get excited for my new vehicle when our salesman was sent home on a Saturday . Then we arranged to pick up the vehicle the following Tuesday. However, we were told that we had to wait until Wednesday because our salesman's day off was Tuesday. Customer service? Other than that it was a good experience. More

Kyle is awesome! Yesterday I dropped my car off for service and inspection, and Kyle promptly texted to let me know that I only had a receipt for my registration, not Yesterday I dropped my car off for service and inspection, and Kyle promptly texted to let me know that I only had a receipt for my registration, not the registration card. The card was required for the emission testing. I'm not going into the details of what was involved with the DMV to obtain a duplicated registration card, but it took a good part of the day! Kyle helped by getting me the information we needed off the paperwork we left in the car, and very promptly and cheerfully answered my texts and calls. I really felt bad to keep bugging him. Long story short - even with these delays, my car was inspected, oil changed, tires rotated, etc. right on time when I got out of work. More