Back

Chapman Ford Lancaster

Lancaster, PA

4.9
1,076 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone. Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process. A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself. Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
Contact Dealership

1485 Manheim Pike

Lancaster, PA

17601

Directions

By Type

Showing 1,076 reviews

August 26, 2019

Fast great service. My last car always took to Chapman for oil change. Always friendly service. My new car that I bought there will be back for service. I had a censer th More

by mpearl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Ross
Aug 27, 2019 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

August 26, 2019

Proficient Very fast transaction. No delays. Great service. I would highly recommend to friends and family. It was the easiest vehicle purchase I have ever made. More

by dwildonger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mumma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Meshey
Aug 26, 2019 -

Chapman Ford Lancaster responded

Thank you for your kind words! We truly appreciate it and hope you enjoy your new vehicle! We look forward to your next visit.

August 26, 2019

Service Great service in timely manner I will be referring my step daughters car to this locale for upcoming service. Hopefully when it come time for a new ve More

by GDBARSCH52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ann Thomas, Beth Shearer
Aug 26, 2019 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

August 23, 2019

Horrific, with no communication to the customer. Needed a side view mirror that was not taken care of when I purchased vehicle, was told someone would call when it came in-I was not. Brought vehicle More

by pfautz90
Recommend Dealer
No
Employees Worked With
Michael Tufano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Ross
August 23, 2019

Very efficient I had my vehicle in for service and inspection. It was super efficient for drop and pick up. They kept me updated on the progress. It was ready at the More

by JNEdge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Shearer
Aug 23, 2019 -

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

August 22, 2019

Thank you for a quick service. Came in and left the shop within 20 minutes. Mike had a good patience understanding my request for my car. I am profoundly deaf. Thanks More

by coolpjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2019 -

Chapman Ford Lancaster responded

Thank you for your kind words! We truly appreciate it and look forward to your next visit!

August 22, 2019

New Edge Enjoyed working with Lino for his clear and precise manner. Throughout our dealings he was very knowledgeable about both the car and costing. I apprec More

by bkirby424
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Meshey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alvontie (in training), Lino De La Rosa - Familia
Aug 23, 2019 -

Chapman Ford Lancaster responded

Thank you so much for your kind words, and congratulations on the purchase of your new Ford! We are happy to hear Lino provided you with the friendly and informative car-buying experience we pride ourselves on delivering, and we hope to see you again for all your vehicle's routine maintenance.

August 22, 2019

First service visit This was my first service appointment at Chapman Ford. I worked for another Ford Dealer in another state for a number of years, and I was very disapp More

by Merced Family
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jared Meshey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ZACH HARPIN
Aug 23, 2019 -

Chapman Ford Lancaster responded

Thank you for your review. We work hard to be the best we can every day! We are not always perfect but we stand by our word. Thank you for your kind words and patience. We look forward to seeing you again soon!

August 22, 2019

Great service Great and friendly service. Stayed in contact with me while they were working on my car. Followed up to make sure there were no issues after I left. More

by trisha.daubert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Ackerman
Aug 23, 2019 -

Chapman Ford Lancaster responded

Thank you very much for sharing your experience at Chapman Ford of Lancaster. We certainly appreciate your patronage, and welcome you to the Chapman Family. Thank you for the recommendations, they do mean so much to our dealership!

August 21, 2019

Fast and the extra mile They looked at several issues and solved them all, and it was very affordable! And their shuttle service to work was fast, and they picked me up. More

by Erik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Ackerman
Aug 21, 2019 -

Chapman Ford Lancaster responded

We're thrilled to hear you enjoyed your experience with Kyle here at Chapman Ford of Lancaster! Customer Service is a high priority for us and we love to hear when we are able to deliver.

...
71
...