Chapman Ford Lancaster

The paperwork process took 45 minutes, too long Disappointed in the waiting for paperwork to be complete. The lady was unprofessional she said out loud to the mechanic in front of us that “some guy Disappointed in the waiting for paperwork to be complete. The lady was unprofessional she said out loud to the mechanic in front of us that “some guy on the phone said that she didn’t know what the xxxx she talking about. Also when I check in she said $19.95 for the emissions test, I ended up paid $44 then she blamed that the state charge the fee More

The works package From scheduling my appointment to working with service adviser, I have always been satisfied. They have kept my van running smoothly for years and I w From scheduling my appointment to working with service adviser, I have always been satisfied. They have kept my van running smoothly for years and I wouldn’t have anyone else work on it. Thank you Chapman! More

The car was finished one promised All the work was done correctly and the car was ready on time everyone was very polite and courteous Jerry was very courteous and helpful All the work was done correctly and the car was ready on time everyone was very polite and courteous Jerry was very courteous and helpful More

Was great Got real great service for my warranty work plus they gave me a brand new Ford ranger as a rental car with no cost at all to me Got real great service for my warranty work plus they gave me a brand new Ford ranger as a rental car with no cost at all to me More

Erik Janco and Manager John very helpful and not at all push Everyone was very friendly and helpful, Erik thoroughly explained every detail of my new car, including setting up everything. Everyone was warm and w Everyone was very friendly and helpful, Erik thoroughly explained every detail of my new car, including setting up everything. Everyone was warm and welcoming. Changing to this dealership. More

Great, honest work I recently had my car in the shop for "the works". The job was completed quickly and the staff was super friendly. I appreciate that they don't use an I recently had my car in the shop for "the works". The job was completed quickly and the staff was super friendly. I appreciate that they don't use any scare tactics to try to get their customers to buy more than they need. More

No hassle service I had called in that day to get an oil change scheduled for my car. I drive about a hundred miles a day and never seem to have time to get this done o I had called in that day to get an oil change scheduled for my car. I drive about a hundred miles a day and never seem to have time to get this done on my own. (To be fair, it takes me forever cos I never know what I'm doing!) (also I haven't even looked at the underside of this car since I got it, I'm so lazy.) Anyway, Chapman Ford were able to fit me in on the same day, and weren't intrusive about an "upsell" that my car needed. I've been taking my Ford to them for service since I bought it, and I'll definitely continue to have my car serviced there. Which reminds me, I have to schedule the next repair soon! More

Great service experience Service was fast and complete. Everyone was courteous and friendly.. work was done in less than an hour. Kept up to date throughout process. Car was Service was fast and complete. Everyone was courteous and friendly.. work was done in less than an hour. Kept up to date throughout process. Car was brought out door door when done, didn’t have to go looking for it More

Timely The service people at the Chapman Ford dealership were very knowledgeable and helpful in helping me on the stand what was wrong with my vehicle they t The service people at the Chapman Ford dealership were very knowledgeable and helpful in helping me on the stand what was wrong with my vehicle they told me it would be done in 2 days and it was done in 2 days I was able to pick up my vehicle and be on my way again I do appreciate everything that they did More