Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Ford Lancaster
Lancaster, PA
1,088 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,088 reviews
August 16, 2019
Ronnie and Tom were awesome! The truck was wonderfully prepa Ronnie and Tom were awesome! The truck was immaculately (for a yr2000) prepared. The trip home to southern Delaware went without a hitch. Thanks to Ronnie and Tom were awesome! The truck was immaculately (for a yr2000) prepared. The trip home to southern Delaware went without a hitch. Thanks to your service dept for a great job. More
by cb0798489
Verified Customer
August 16, 2019
Great service Chapman is where I bought my truck. They have always been up front with me and fixed things the first time. I would not hesitate to have my Ford repai Chapman is where I bought my truck. They have always been up front with me and fixed things the first time. I would not hesitate to have my Ford repaired at Chapman. More
by pappy.gilliam
Employees Worked With
Other Employees :
Lino De La Rosa - Familia
August 15, 2019
Best experience buying my truck ever in 40 years . Wow What can I say. This was the best experience of my life purchasing a truck. Jared was the best professional finance person I ever met. H Wow What can I say. This was the best experience of my life purchasing a truck. Jared was the best professional finance person I ever met. He knew all the inns and outs of financing. He also knew the products of all the different makes of trucks and the warranty and extended warranties and extra protection. More
by TIM WHITMYER
Employees Worked With
Other Employees :
Eric sales. He showed me everything on my truck and was the best sales person I’ve ever dealt with in my life . I buy new vehicles about every 3 to 4 years.
August 15, 2019
Service on a 10 year old Escape I had bought at this dealer I have been dealing with this dealership from 1961 and have always been treated with respect and fairness. The dealership has been through three owne I have been dealing with this dealership from 1961 and have always been treated with respect and fairness. The dealership has been through three ownerships since then and has always been a good place to deal with. More
by DOND43
Employees Worked With
Kyle Ackerman
August 14, 2019
Truck purchase Zach Harpin was our Sales Associate. I have worked for another Ford Dealership in another state for a number of years, and Zach did an excellent job Zach Harpin was our Sales Associate. I have worked for another Ford Dealership in another state for a number of years, and Zach did an excellent job providing us with all of the information that we needed and getting the job done. I would highly recommend him and the dealership and will be using them again in the future. More
by Merced Family
August 14, 2019
Great Sales Rep Ronny Gomez Ronny has gone above and beyond to help help us drive away in 2019 Ford Explorer. I had checked dealer inventory before we went to Chapman Lancaster. Ronny has gone above and beyond to help help us drive away in 2019 Ford Explorer. I had checked dealer inventory before we went to Chapman Lancaster. They had one left. I contacted and Ronny answered. When my husband and I got to Chapman Ford he had it pulled up. It was exactly what we wanted and the price is exactly what we wanted to pay. We picked up our New Car the following day and realized it had a few dings in the door. Chapman Ford came through and fixed the door and provided me with a loaner car as ours was being fixed. We will be back again. More
by pwaz
August 13, 2019
Great Customer Service I brought the car in for a Safety and Emissions check - from the scheduling to the pickup of the vehicle --- was all handled with great customer s I brought the car in for a Safety and Emissions check - from the scheduling to the pickup of the vehicle --- was all handled with great customer service. More
by MARK S
August 13, 2019
Chapman Great help! Out going not pushy. Made it a great experience and was helpful! 10/10 would recommend! Thank you Chapman and for to for having an amazing Great help! Out going not pushy. Made it a great experience and was helpful! 10/10 would recommend! Thank you Chapman and for to for having an amazing selection! More
by Rugrats7
Employees Worked With
ZACH HARPIN
August 13, 2019
Almost 5 stars I was pleased with the way I was promptly and courteously contacted about forgetting to leave my insurance info for inspection, and informing me of so I was pleased with the way I was promptly and courteously contacted about forgetting to leave my insurance info for inspection, and informing me of something else that needed attention. The work was done relatively quickly, and picking up the vehicle was no problem. My only concern was with the lack of signs to direct people who are unfamiliar with the new facility, as I think that would really help to put people at ease, and make it safer. More
by craigdiss60
Employees Worked With
August 13, 2019
efficient and professional performed necessary service in an efficient manner Allowed us to make our next appointment. Confident that the car is ready for 7500 more miles and performed necessary service in an efficient manner Allowed us to make our next appointment. Confident that the car is ready for 7500 more miles and a long vacation trip. More
by loismnase
