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Chapman Ford Lancaster

Lancaster, PA

4.9
1,088 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone. Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process. A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself. Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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1485 Manheim Pike

Lancaster, PA

17601

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Showing 1,088 reviews

August 16, 2019

Ronnie and Tom were awesome! The truck was wonderfully prepa Ronnie and Tom were awesome! The truck was immaculately (for a yr2000) prepared. The trip home to southern Delaware went without a hitch. Thanks to More

by cb0798489
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Meshey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Evans, Ronny Gomez, Beth Shearer
Aug 16, 2019 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

August 16, 2019

Great service Chapman is where I bought my truck. They have always been up front with me and fixed things the first time. I would not hesitate to have my Ford repai More

by pappy.gilliam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lino De La Rosa - Familia
Aug 19, 2019 -

Chapman Ford Lancaster responded

We really appreciate the time you have taken to leave this review. We also want to thank you for your business. Thank you for coming to Chapman Ford of Lancaster!

August 15, 2019

Best experience buying my truck ever in 40 years . Wow What can I say. This was the best experience of my life purchasing a truck. Jared was the best professional finance person I ever met. H More

by TIM WHITMYER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Meshey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric sales. He showed me everything on my truck and was the best sales person I’ve ever dealt with in my life . I buy new vehicles about every 3 to 4 years.
August 15, 2019

Service on a 10 year old Escape I had bought at this dealer I have been dealing with this dealership from 1961 and have always been treated with respect and fairness. The dealership has been through three owne More

by DOND43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Ackerman
Aug 15, 2019 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

August 14, 2019

Truck purchase Zach Harpin was our Sales Associate. I have worked for another Ford Dealership in another state for a number of years, and Zach did an excellent job More

by Merced Family
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Meshey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ZACH HARPIN
Aug 14, 2019 -

Chapman Ford Lancaster responded

Thank you so much for letting us know, Zach will be happy to know that you appreciated his efforts. We hope you are enjoying your new car.

August 14, 2019

Great Sales Rep Ronny Gomez Ronny has gone above and beyond to help help us drive away in 2019 Ford Explorer. I had checked dealer inventory before we went to Chapman Lancaster. More

by pwaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mumma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronny Gomez, Tim Keyes
Aug 14, 2019 -

Chapman Ford Lancaster responded

We really appreciate this review. Ronny is an outstanding employee and never fails to satisfy his customers. Glad everything worked out well. We look forward to doing business with you again. Best of Luck!

Aug 14, 2019 -

Chapman Ford Lancaster responded

We really appreciate this review. Ronny is an outstanding employee and never fails to satisfy his customers. Glad everything worked out well. We look forward to doing business with you again. Best of Luck!

August 13, 2019

Great Customer Service I brought the car in for a Safety and Emissions check - from the scheduling to the pickup of the vehicle --- was all handled with great customer s More

by MARK S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Ackerman
Aug 13, 2019 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

August 13, 2019

Chapman Great help! Out going not pushy. Made it a great experience and was helpful! 10/10 would recommend! Thank you Chapman and for to for having an amazing More

by Rugrats7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ZACH HARPIN
Aug 13, 2019 -

Chapman Ford Lancaster responded

We really appreciate the time you have taken to leave this review. We also want to thank you for your business. Zach is a very good salesman, we’re glad to have him. Thank you for coming to Chapman Ford of Lancaster!

August 13, 2019

Almost 5 stars I was pleased with the way I was promptly and courteously contacted about forgetting to leave my insurance info for inspection, and informing me of so More

by craigdiss60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2019 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

August 13, 2019

efficient and professional performed necessary service in an efficient manner Allowed us to make our next appointment. Confident that the car is ready for 7500 more miles and More

by loismnase
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott McCann
Aug 13, 2019 -

Chapman Ford Lancaster responded

We're thrilled to hear you enjoyed your experience with Tim here at Chapman Ford of Lancaster! Customer Service is a high priority for us and we love to hear when we are able to deliver.

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