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Chapman Ford Lancaster

Lancaster, PA

4.9
1,115 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone. Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You ...
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1485 Manheim Pike

Lancaster, PA

17601

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Showing 1,115 reviews

August 30, 2019

The car was finished one promised All the work was done correctly and the car was ready on time everyone was very polite and courteous Jerry was very courteous and helpful More

by navyoldman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2019 -

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

Sep 03, 2019 -

Chapman Ford Lancaster responded

Thank you so much for letting us know, Jerry will be happy to know that you appreciated his efforts. We hope you are enjoying your car.

August 30, 2019

Was great Got real great service for my warranty work plus they gave me a brand new Ford ranger as a rental car with no cost at all to me More

by gshirk81
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2019 -

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

August 30, 2019

Erik Janco and Manager John very helpful and not at all push Everyone was very friendly and helpful, Erik thoroughly explained every detail of my new car, including setting up everything. Everyone was warm and w More

by vicchick15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Meshey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Janco
Aug 30, 2019 -

Chapman Ford Lancaster responded

Thank you for sharing this wonderful review! Erik is a tremendous guy to have on our team. It’s all about team work! Glad you felt like family, it’s crucial that our clients feel at home while at our dealership. We hope you enjoy your vehicle and look forward to doing business with you again!

August 29, 2019

No hassle service I had called in that day to get an oil change scheduled for my car. I drive about a hundred miles a day and never seem to have time to get this done o More

by iownafocus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2019 -

Chapman Ford Lancaster responded

Thank you for sharing this wonderful review! Michael is a tremendous guy to have on our team. Glad you felt like family, it’s crucial that our clients feel at home while at our dealership. We hope you enjoy your vehicle and look forward to doing business with you again!

August 29, 2019

Great, honest work I recently had my car in the shop for "the works". The job was completed quickly and the staff was super friendly. I appreciate that they don't use an More

by mmalloy1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2019 -

Chapman Ford Lancaster responded

Thank you very much for sharing your experience at Chapman Ford of Lancaster. We certainly appreciate your patronage, and welcome you to the Chapman Family. Thank you for the recommendations, they do mean so much to our dealership!

August 29, 2019

Great service experience Service was fast and complete. Everyone was courteous and friendly.. work was done in less than an hour. Kept up to date throughout process. Car was More

by R.robinson321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2019 -

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

August 29, 2019

Timely The service people at the Chapman Ford dealership were very knowledgeable and helpful in helping me on the stand what was wrong with my vehicle they t More

by rrufrano79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Ackerman
Aug 30, 2019 -

Chapman Ford Lancaster responded

Thank you very much for sharing your experience at Chapman Ford of Lancaster. We certainly appreciate your patronage, and welcome you to the Chapman Family. Thank you for the recommendations, they do mean so much to our dealership!

August 28, 2019

Car inspection Took car in for inspection and am pleased with Chapman’s service overall. Did get an oil change and when I got home noticed that service did not reset More

by DebK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kyle Ackerman, Chris Evangelista, Scott McCann, Beth Shearer
August 27, 2019

Excellence I would like to thank you for your diligence. I needed some down at the last minute. And, was taken in and down quickly. I appreciate it dearly. More

by streets112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Evangelista
Aug 27, 2019 -

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

August 26, 2019

Fast great service. My last car always took to Chapman for oil change. Always friendly service. My new car that I bought there will be back for service. I had a censer th More

by mpearl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Ross
Aug 27, 2019 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

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