
Chapman Ford Lancaster
Lancaster, PA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Great Customer Service I brought the car in for a Safety and Emissions check - from the scheduling to the pickup of the vehicle --- was all handled with great customer s I brought the car in for a Safety and Emissions check - from the scheduling to the pickup of the vehicle --- was all handled with great customer service. More
GREAT!! My call to Scott Greiner was returned promptly as usual. The purchase experience was a pleasure! Would recommend Scott to anyone anytime! Have purch My call to Scott Greiner was returned promptly as usual. The purchase experience was a pleasure! Would recommend Scott to anyone anytime! Have purchased quite a few vehicles from Scott over the years, and have never been disappointed. Your Sales staff would look better if they were in FORD BLUE shirts! Black is a drag. More
Disappointing They haven't returned my call in 3 months!!! If it wasn't for your used car assistant manager, I would have a lawyer look over your agreement. Jared M They haven't returned my call in 3 months!!! If it wasn't for your used car assistant manager, I would have a lawyer look over your agreement. Jared Meshley and Linard Delarosa are the ONLY reason I will deal with your service in the future More
Professional Service The staff was very professional. They diagnosed the issue with my car and had it as soon as possible. Despite Ford’s issues with the clutch in some of The staff was very professional. They diagnosed the issue with my car and had it as soon as possible. Despite Ford’s issues with the clutch in some of their cars, this dealership helps address this issue. More
oil change JERRY IS ALWAYS FRIENDLY AND KNOWS HIS JOB HAVE BEEN WITH CHAPMAN FOR MANY YEARS. NO PROBLEM GETTING AN APPOINTMENT. I HAVE KNOW KERRY FOREVER JERRY IS ALWAYS FRIENDLY AND KNOWS HIS JOB HAVE BEEN WITH CHAPMAN FOR MANY YEARS. NO PROBLEM GETTING AN APPOINTMENT. I HAVE KNOW KERRY FOREVER More
Excellent Customer Service Every time we call Chapman to schedule an appointment to service one of our vehicles Jerry is very friendly and professional. Chapman does a great an Every time we call Chapman to schedule an appointment to service one of our vehicles Jerry is very friendly and professional. Chapman does a great and the customer service is superb! More
Inspection and The Works I did the drop off before they opened. Left the car for the day. Jerry called me and let me know the car was fine, no problems and finished and rea I did the drop off before they opened. Left the car for the day. Jerry called me and let me know the car was fine, no problems and finished and ready for me. when I returned he met me at the door and took to the new cashier area and thanked me . It was all very courteous. My service is done , the car is fine and I am happy. More
Disappointed I requested a detail and it was poorly done. GPS screen was full of finger prints, and the Interior seemed rushed. This is the 2nd time I’ve had the d I requested a detail and it was poorly done. GPS screen was full of finger prints, and the Interior seemed rushed. This is the 2nd time I’ve had the detail done and this time it was poorly done. The service manager gets 4 stars but the service gets 1 star More
Service The service was excellent. I was able to call and schedule an appointment when I wanted it. The service was completed the day I dropped my vehicle off The service was excellent. I was able to call and schedule an appointment when I wanted it. The service was completed the day I dropped my vehicle off and was notified of it by text. Great communication and service. More
Recall service & front alignment. Took my explorer in for a recall was finished in a timely matter. Customer service was great. My tech kept me informed with texts and called as soon a Took my explorer in for a recall was finished in a timely matter. Customer service was great. My tech kept me informed with texts and called as soon as it was ready for pick up. More