
Chapman Ford Lancaster
Lancaster, PA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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MY first trip to Chapman Ford everyone I dealt with was very nice .I had never dealt with Chapman Ford before and was not sure what to expect but everything really was very good. everyone I dealt with was very nice .I had never dealt with Chapman Ford before and was not sure what to expect but everything really was very good. More
Tire question Service was done on time. Friendly staff. Question on a cut in one tire was communicated but not very well. Question of warranty was not addressed o Service was done on time. Friendly staff. Question on a cut in one tire was communicated but not very well. Question of warranty was not addressed or other options not explored. More
Service of 2018 Ford Fusion I arrived early for my appointment and was greeted very nicely..They took my car right away,and before I knew it they were done.Everyone was so nice a I arrived early for my appointment and was greeted very nicely..They took my car right away,and before I knew it they were done.Everyone was so nice and very professional.I am planning on bringing my son in to purchase his first car in the very near future(1 week) and I am sure things will work out very nicely for my son.Chapman is #1 More
Wife purchased her dream Mustang My wife was looking for a new used car and she found it at Chapman Ford in Lancaster. When she got there and we met our sales person Lino, he took u My wife was looking for a new used car and she found it at Chapman Ford in Lancaster. When she got there and we met our sales person Lino, he took us for a test drive and the process was quick efficient. Everyone was very professional and personable. Happy wife, happy life!!! More
Fantastic Service!! Once I talk to Lino everything was smooth sailing. They work with me through the whole process. Got the vehicle I was looking at. Fantastic Team! Once I talk to Lino everything was smooth sailing. They work with me through the whole process. Got the vehicle I was looking at. Fantastic Team! Highly recommend! More
Chapman is the best! My experience at Chapman was fantastic - Jon, Mike, Morgan and Zach were all great to work with. Everyone was so helpful - from test driving, to figur My experience at Chapman was fantastic - Jon, Mike, Morgan and Zach were all great to work with. Everyone was so helpful - from test driving, to figuring out what worked best for my situation and explaining the paperwork and vehicle, they made sure I was comfortable the whole time. Would recommend this dealership to everyone! More
Recall work with a couple of hiccups I brought my F-150 in for a recall to how’ve EGR valve replaced. The technician identified a small oil leak coming from the sealing surface of the oil I brought my F-150 in for a recall to how’ve EGR valve replaced. The technician identified a small oil leak coming from the sealing surface of the oil pan, so the service writer contacted me to request permission to fix the leak. About an hour after picking my truck up I identified that my truck had a coolant leak due to a punctured radiator hose and a 4” scratch in the front bumper, so I contacted the service writer to notify them that I was bringing my truck back immediately. The service writer was very helpful in resolving the issues and arranged for me to keep the courtesy vehicle until my truck was fixed, which took approximately a week due to having to order parts. All issues were properly addressed the second time I picked up my truck. Obviously having to bring your vehicle back a second time is never desirable which is why I rated the quality of work as average, but I give Jerry credit for promptly addressing the problems and he did a great job of keeping my up to date on the status of my repairs with daily updates and ensuring all issues were resolved. More
Routine service/oil change Everything was fine except for wait time...we waited an hour and a half just for oil change and tire rotation. Also, the woman taking payment was not Everything was fine except for wait time...we waited an hour and a half just for oil change and tire rotation. Also, the woman taking payment was not exactly friendly...I don't think I saw her smile at all, but maybe she was having a bad day. When asking customers to fill out the survey please don't have your employees state..."that if they do not receive a "5" they will "fail"". If that's actually the case( because I've heard it more than once) then maybe you should consider changing your evaluation process. More
New car Well, I don’t really like to write reviews and this is making me have twenty fives words for the minimum, so great service and I would recommend Chapm Well, I don’t really like to write reviews and this is making me have twenty fives words for the minimum, so great service and I would recommend Chapman to anyone. More
Repair to under carriage cover Very cooperative experience. Appreciated the text updates. Also checked AC and engine belt for condition. These were in addition to the originally sch Very cooperative experience. Appreciated the text updates. Also checked AC and engine belt for condition. These were in addition to the originally scheduled service. A More