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Chapman Ford Lancaster - Service Center
Lancaster, PA
555 Reviews
555 Reviews of Chapman Ford Lancaster - Service Center
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October 22, 2020
Drove my truck down for an appointment to fix a faulty camera on a brand new Raptor. Also scheduled an appointment for a protective coating on the paint but was told I did not qualify for it. Salesman sai camera on a brand new Raptor. Also scheduled an appointment for a protective coating on the paint but was told I did not qualify for it. Salesman said I had three months to get the coating but turned out it was a lie. Went to pick up my truck after it was finished only to be disappointed they didn’t even run a hose over it. Next Ford will be from a new dealership. More
by jonpa85
Verified CustomerEmployees Worked With
Scott McCann
Helpful October 21, 2020
Working with Mike Tufano is always a great experience! He is always courteous, friendly, and professional! He explains every detail of the service being provided, and this is one of the reasons I come back t is always courteous, friendly, and professional! He explains every detail of the service being provided, and this is one of the reasons I come back to this establishment. Thank you so much Mike and thank you so much to Chapman of Lancaster! More
by Bill K
October 21, 2020
Was able to get an appointment the next morning for this recall. I feel like family the way they treat you. I was very impressed with everyone!! recall. I feel like family the way they treat you. I was very impressed with everyone!! More
by ditzler5011
Employees Worked With
October 19, 2020
SCHEDULING THE APPOINTMENT WAS QUICK & EASY. TRUCK WAS REPAIRED AND I WAS ABLE TO PUT BACK ON THE ROAD IN RECORD TIME. I WILL USE THEM NEXT TIME AS WELL !! REPAIRED AND I WAS ABLE TO PUT BACK ON THE ROAD IN RECORD TIME. I WILL USE THEM NEXT TIME AS WELL !! More
by aaschock
Employees Worked With
Tori Phillips
October 17, 2020
When I entered the door I was acknowledged with courtesy and friendliness. They set me up with a rental car. Greg Schultz explained what would happen and kept me up to date on what was happening. He also ca and friendliness. They set me up with a rental car. Greg Schultz explained what would happen and kept me up to date on what was happening. He also called me to get more details on the accident, so that he would not miss anything. The car looks like new and rides like new. They even washed the car and cleaned the inside. I am very pleased with their service! More
by Doris Summers
Employees Worked With
Greg Schultz
October 15, 2020
There was a sign on the door requiring masks by Gov Wolf. None of the employees wore a mask covering their noses. Other customers were maskless in the waiting area. I was very uncomfortable and stayed outsi None of the employees wore a mask covering their noses. Other customers were maskless in the waiting area. I was very uncomfortable and stayed outside in the rain for safety. Additionally, no recommendations for future service were made even though I brought the car in at 100K miles for the emissions and inspection. More
by R
Employees Worked With
October 14, 2020
The shuttle driver was exceptionally helpful and polite. I appreciate the updated communication and professionalism with the repairs. I had planned to sit and wait, but they offered the complementary shutt I appreciate the updated communication and professionalism with the repairs. I had planned to sit and wait, but they offered the complementary shuttle. More
by amber.gilbert
Employees Worked With
October 14, 2020
When you walk through the door the people are courteous and willing to wait on you right away. They give you timely updates. The video is wonderful. and willing to wait on you right away. They give you timely updates. The video is wonderful. More
by macbethh2o
Employees Worked With
Tori Phillips
October 13, 2020
Mr Greg Schultz, coordinated the repairs on my Mustang, his tenacity of keeping me abreast of the progress on the body repairs was quite refreshing. The gentleman is a credit to his craft, and customer se his tenacity of keeping me abreast of the progress on the body repairs was quite refreshing. The gentleman is a credit to his craft, and customer service. Kudos to him. Very pleased. Thank you, More
by rhelfrich0
Employees Worked With
Greg Schultz
October 12, 2020
Service person (Tori, I believe) was friendly and helpful. Service was performed quickly and professionally. Dealership is clean with nice waiting area. I was kept updated on progress. helpful. Service was performed quickly and professionally. Dealership is clean with nice waiting area. I was kept updated on progress. More
by J-MCCARTY
Employees Worked With
Tori Phillips
