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Chapman Ford Lancaster - Service Center
Lancaster, PA
555 Reviews
555 Reviews of Chapman Ford Lancaster - Service Center
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October 09, 2020
The lack of proper customer service was upsetting. There was an issue and I thought it was handled, but it was not. Never use again. was an issue and I thought it was handled, but it was not. Never use again. More
by Rachael Weaver
Verified CustomerEmployees Worked With
Helpful October 02, 2020
Everyone was welcoming, and the service on my SUV was completed in a very timely manner. The waiting area was also very clean and comfortable. completed in a very timely manner. The waiting area was also very clean and comfortable. More
by agoldenopportunity
Employees Worked With
Tyler, the service technician, Scott McCann, Tori Phillips
October 02, 2020
Mike is always helpful and provides great service when I need something done for my F-150. Chapman Lancaster will continue to be my go-to for service on all my Ford vehicles. need something done for my F-150. Chapman Lancaster will continue to be my go-to for service on all my Ford vehicles. More
by gordoneck18
Employees Worked With
September 30, 2020
The service was scheduled and when I arrived, they started working on my car right away. I needed a replacement part installed, and the work was done properly and quickly. I could not ask for anything started working on my car right away. I needed a replacement part installed, and the work was done properly and quickly. I could not ask for anything more. More
by gs2
Employees Worked With
September 30, 2020
Chapman was not my "home" Ford dealer but it will be the "go to" dealer for my next Ford. My first encounter with Chapman was when my "home" dealer shut down because of COVID. I desperately needed an oil "go to" dealer for my next Ford. My first encounter with Chapman was when my "home" dealer shut down because of COVID. I desperately needed an oil change so I searched for Ford service providers that were open and found Chapman. This time, I took advantage of a service special that included inspection and emissions, oil and filter change, tire rotation, multi-point inspection and exterior wash/vacuum inside/clean windows/tire dress. The price was great and the experience could not have been better. They knew I was waiting. I was in at 9:30 and out a little after 11:30. Chapman Ford is my new service "home." More
by ornertw
Employees Worked With
Other Employees :
Scott McCann, Tori Phillips, Cliff Bullock
September 30, 2020
The service has been great , but the work we had done on our truck mediocre.. needs repaired again , it broke the day after we picked it up , but we were away for the summer so only could bring it back rece our truck mediocre.. needs repaired again , it broke the day after we picked it up , but we were away for the summer so only could bring it back recently More
by Staceysamii
September 29, 2020
The service was prompt and Mike took good care of me. I will definitely go back for service. Thanks for being so courteous and caring. will definitely go back for service. Thanks for being so courteous and caring. More
by cheryl.hamilton0731
Employees Worked With
September 28, 2020
Excellent customer service!! We dropped off one of our vehicles making noise in rear to be checked out at after hours drop off. They not only inspected vehicle but sent us video of problem and was also ab vehicles making noise in rear to be checked out at after hours drop off. They not only inspected vehicle but sent us video of problem and was also able to do our oil change same day without any appointment. Service Technician was excellent keeping communication by phone and text. More
by kimona
September 22, 2020
Took over 3 hours for an oil change and then i get my truck back and my tires were all low on air so i had to add air. I liked the video that was sent that was kinda neat truck back and my tires were all low on air so i had to add air. I liked the video that was sent that was kinda neat More
by lpnamybort
Employees Worked With
September 18, 2020
Very nice experience. Explained the problem and what I should do in the future. i would definitely bring my care here again in the future. should do in the future. i would definitely bring my care here again in the future. More
by bmb43040
Employees Worked With
