Chapman Ford Lancaster - Service Center

This was my first time using Chapman Ford for the servicing of my F250. I am very pleased with my experience! Mike Tufano was very good at communicating everthing that needed to be accomplished on servicing of my F250. I am very pleased with my experience! Mike Tufano was very good at communicating everthing that needed to be accomplished on the service, and helped me out on the costs. I will be using Chapman Ford's service center for all the service needs of my truck! More

The dealership was very helpful in getting me acquainted with the Expedition. Also, the guy that delivered the new car to my house spent considerable time making sure that I was comfortable with all the bel with the Expedition. Also, the guy that delivered the new car to my house spent considerable time making sure that I was comfortable with all the bells and whistles this car provides. I would recommend this dealership to family and friends. More

Whole team and experience was great! Prompt service and communications were timely, clear and appreciated. Online scheduling is also a plus. Thank you for everything. communications were timely, clear and appreciated. Online scheduling is also a plus. Thank you for everything. More

I needed service on my 2018 Explorer Sport, I was Very happy with my service and the service Person thank you her name is Tori Phillips happy with my service and the service Person thank you her name is Tori Phillips More

Had a great experience- fast scheduling and service, was pleasantly surprised with the small bill. Also, I liked the new video report system for the work performed. pleasantly surprised with the small bill. Also, I liked the new video report system for the work performed. More

Had my new truck in for its first service, the ease of making an appointment and the text to pay are great features, the video of my truck being inspected is a really nice feature as well. Only problem i making an appointment and the text to pay are great features, the video of my truck being inspected is a really nice feature as well. Only problem i had was there wasn't a pen in the key drop off box to fill out the key envelope. An they didn't rotate my tires, but I guess that's because my truck only has 1500 miles on it. More

Everyone was very friendly and professional. All maintained CDC Guidelines related to COVID - wearing masks and social distancing. Thank you! It can be concerning going out. maintained CDC Guidelines related to COVID - wearing masks and social distancing. Thank you! It can be concerning going out. More

Great team. Great truck. They treated me well. Dropped me off at the Linden diner and I got a ride back when the truck was ready. Jeremy, the mechanic, was a great guy and Michael, the service guy. I had Jer off at the Linden diner and I got a ride back when the truck was ready. Jeremy, the mechanic, was a great guy and Michael, the service guy. I had Jerry (service) last time and he was great too. More

Chapman Ford Service is a top notch operation. Due to this car being a total LEMON, we will no longer purchase Fords. This service dept. is excellent. this car being a total LEMON, we will no longer purchase Fords. This service dept. is excellent. More

I came in for oil change. Talked to Scott about my next I came in for oil change. Talked to Scott about my next car lease. good response. Scott has been my excellent go to person since 1984has always ha I came in for oil change. Talked to Scott about my next car lease. good response. Scott has been my excellent go to person since 1984has always had my well interest in all deals. More