Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Ford Northeast Philadelphia
Philadelphia, PA
848 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 848 reviews
June 21, 2025
Told me something which is not true. Their so called 27 year transmission tech guy told me my Transmission was bad and need to replace it. Took it to a local mechanic, found out my trans Their so called 27 year transmission tech guy told me my Transmission was bad and need to replace it. Took it to a local mechanic, found out my transmission was 100% fine. Oil was leaking from the oil cap and dripping down. Terrible and unreliable service More
by mohitraghav83
Verified CustomerEmployees Worked With
Alyssa
June 20, 2025
I appreciate there help specially was my work van and they did not tool long they did not tool long More
by Vinny898
June 20, 2025
Plenty of nice used truck to choose from After decision was made We were out in decent time Thank you was made We were out in decent time Thank you More
by llare36
Employees Worked With
June 20, 2025
Chapman made buying a new car a pleasure. There wasn't high pressure, just a good vibe with the sales staff. There wasn't high pressure, just a good vibe with the sales staff. More
by theplanets
Employees Worked With
June 20, 2025
We will tell others about the excellent service that your team provide and customer service team provide and customer service More
by skinnerameena
Employees Worked With
June 19, 2025
Well your technicians need to make sure they CHECK their records before they tell a customer they need an alignment. I had my inspection done and in February I was there due to an issue & I had my alignmen records before they tell a customer they need an alignment. I had my inspection done and in February I was there due to an issue & I had my alignment done. Thank God for Cristin or I would not only been charged for a battery on a used car I only owned Ten months but an alignment that was not needed. More
by ecilef512
June 19, 2025
Wonderful service for a vehicle recall Pick up and delivery service for vehicle. Did not have to leave my home. Also another time mobile unit serviced my vehicle replaced a battery and another recall delivery service for vehicle. Did not have to leave my home. Also another time mobile unit serviced my vehicle replaced a battery and another recall Was Great! More
by pjohnston8@ptd.net
Employees Worked With
Cannot remember names
June 19, 2025
Almost $500 dollars to diagnose a car is criminal. Thank god I went and got my car back since they had “no techs” to work on my car. Thank god I went and got my car back since they had “no techs” to work on my car. More
by sergioabelarby
Employees Worked With
June 19, 2025
I have been to them for a wide range of problems and have solved the problems. solved the problems. More
by dliebert0
