Chapman Ford Northeast Philadelphia

Prompt, professional, pleasant point man. The gentleman behind the desk was as described above, plus he seemed genuinely interested in making my visit a success. He was a confidence builder. The gentleman behind the desk was as described above, plus he seemed genuinely interested in making my visit a success. He was a confidence builder. More

Service The service that I receive from Chapman is always great. The service advisors are always very polite and helpful to the needs of my vehicle. The service that I receive from Chapman is always great. The service advisors are always very polite and helpful to the needs of my vehicle. More

Great experience, I'm always given good time options , due to my work schedule, the guys are always friendly, have great customer service skills and thats really apprec I'm always given good time options , due to my work schedule, the guys are always friendly, have great customer service skills and thats really appreciated , and they get me in / out . More

The owner We were not happy about the sloppy service ...trunk went in for few recalls fulfillment but ended up one of the issue: can’t open the door from insid We were not happy about the sloppy service ...trunk went in for few recalls fulfillment but ended up one of the issue: can’t open the door from inside. Didn’t realized until we used the car few days later n it’s in the weekend ( is the passenger side door) then my husband found out there a wire didn’t hook up to the door handle. 2 yrs ago the Lincoln went in for car inspection ended up with few returned to the service within couple days for other new problems. The worse one was to replaced the door handle, you guys claimed a big job charged us a fortune then damaged the interior of the door then one yr later there a problem with it. If we didn’t have it fixed we won’t know what u did to the door. Be honest with u we somewhat lost the confident in ur service department. More

Great job!!! My car was fixed in one day. I could feel the difference on how my car handled, after service was done. The price for having my car serviced , was w My car was fixed in one day. I could feel the difference on how my car handled, after service was done. The price for having my car serviced , was worth it. More

Great service but Not too happy with the price . I paid nearly $200 in diagnostics to replace a dead battery. So when it's all set and done i paid over $300 for a battery that cost $129. Most all o . I paid nearly $200 in diagnostics to replace a dead battery. So when it's all set and done i paid over $300 for a battery that cost $129. Most all other places would have installed it for free. Great service and great people however these diagnostic prices are a little hard swallow. More

Excellent From start to exit, my experience was truly exceptional. They were warm and welcoming from the start. I will definitely be returning and referring my From start to exit, my experience was truly exceptional. They were warm and welcoming from the start. I will definitely be returning and referring my friends and family. More

Very good Service is Very good , bob is very nice guy, I will be back again,and I will recommend to my friends, thank you for your good service Service is Very good , bob is very nice guy, I will be back again,and I will recommend to my friends, thank you for your good service More

Transmission check up When making my appointment I was able to get a time that fit my work schedule, and the service team was courteous and addressed my concerns about my v When making my appointment I was able to get a time that fit my work schedule, and the service team was courteous and addressed my concerns about my vehicle.. More