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Chapman Ford Northeast Philadelphia - Service Center
Philadelphia, PA
411 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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411 Reviews of Chapman Ford Northeast Philadelphia - Service Center
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February 25, 2020
The service tech was great & the wait wasn’t bad, but I swear I can’t figure out the bill! Whichever way I add it, the items don’t add up. swear I can’t figure out the bill! Whichever way I add it, the items don’t add up. More
by marabailey1
Verified CustomerEmployees Worked With
February 25, 2020
Very friendly service associate Bob was very nice and kept me updated on the status of my car. Was in and out quickly and very happy with this visit. Bob was very nice and kept me updated on the status of my car. Was in and out quickly and very happy with this visit. More
by Coppolarj
Employees Worked With
February 19, 2020
I went to Chapman Volkswagen In northeast for my car service. Robert also known as bob was my advertiser. He completely helped me with all the needs of my car. Great person to communicate with your veh service. Robert also known as bob was my advertiser. He completely helped me with all the needs of my car. Great person to communicate with your vehicle. I say if you are on your way to Chapman in northeast, Robert is Definitely the go to for it. More
by yarrixa
February 13, 2020
Delay in returning car after repair I brought my 2007 Ford Explorer for an oil change on 2/10/20 at 8:00am. Approximately an hour later my Service Manager discussed problems that were f I brought my 2007 Ford Explorer for an oil change on 2/10/20 at 8:00am. Approximately an hour later my Service Manager discussed problems that were found with the car i.e. oil & filter change, rotate tires, front brake pads and rotors, replaced right front axle shaft,4 wheel alignment. I agreed to the repairs. Just before 12:00pm the Service Manager said I would have the car back in a few minutes and I could pay for it now. I paid the charges and as I started to exit the building I saw my car pulling up. However, instead of stopping they continued around the side of the building. I assumed they would be right back. At 12:30 pm I actually walked around the side of the building to see if I could locate my car, which I didn't. My Service Manager had gone to lunch so I checked with the cashier as they sometimes have the car keys. The cashier asked a fellow employee to try and locate my car. As I was waiting I explained that I had seen my car pull up a half hour ago, but they did not stop. Another employee nearby said "they are probably running out the labor cost". What does that mean? I got my car back at 12:45pm. I am not complaining about the wait time prior to 12:00pm, but I do question the 45 minute wait after paying my bill seeing my car drive by.. More
by Jane
Employees Worked With
My Service Manager, Tom MacGregor and the cashier.
February 13, 2020
I took my car to the service department for a recall. Julio was great and made the process so easy! And the Lyft service was so convenient. Thanks! Julio was great and made the process so easy! And the Lyft service was so convenient. Thanks! More
by dschulle13
Employees Worked With
Julio
February 12, 2020
Not my favorite car dealer any longer Customer service has gone down thru the last few years .treated poorly by one service manager there who accused me of not having an appointment when Customer service has gone down thru the last few years .treated poorly by one service manager there who accused me of not having an appointment when I arrived .. I did call nd set up the appointment , but Tom was rude and said I was not listed for an appointment . I did deal with Bruce in service and he was very nice . More
by Lrp1111
Employees Worked With
Bruce in service was very nice to me. He was helpful and made my last visit go better then the other visit.
February 11, 2020
Satisfied Customer Bpb Keisler was a true professional who texted, called and personally advised me of the ongoing with my car service. At one time I became agitated bec Bpb Keisler was a true professional who texted, called and personally advised me of the ongoing with my car service. At one time I became agitated because of service wait time and Bob itemized what had to be done and assured me I was on schedule and would be leaving very soon. More
by tfruley
Employees Worked With
February 11, 2020
Quick and painless I was already scheduled to come in and I was in and out in just over an hour. Logan helped me and was patient with me when I had to call my dad for in I was already scheduled to come in and I was in and out in just over an hour. Logan helped me and was patient with me when I had to call my dad for insurance information. He was also very nice and helpful. More
by zachary.goyda
Employees Worked With
Logan
February 11, 2020
Went into service my F59 strip chassis commercial truck and service was exceptional, hassle free, and no hidden fees, highly recommend this dealership to Friends and family and service was exceptional, hassle free, and no hidden fees, highly recommend this dealership to Friends and family More
by neftalicurbelo
Employees Worked With
Julio,Tom
February 11, 2020
My 2018 Ford Escape was recalled by Ford. It was so easy to make an appointment @ Chapman Ford. The service department is Manager Bob is very efficient. I was to leave My car and they would notify me when i to make an appointment @ Chapman Ford. The service department is Manager Bob is very efficient. I was to leave My car and they would notify me when it was ready. I was called by Bob to let me know the car was ready. The next day Bob called to see if I was satisfied. This is a first class operation. They make me feel like family. Hats off to the Chapman management team and to Bob. More
by ecolfer00
Employees Worked With
