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Chapman Ford Northeast Philadelphia - Service Center

Philadelphia, PA

4.2
409 Reviews

409 Reviews of Chapman Ford Northeast Philadelphia - Service Center

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March 31, 2020

The people at Chapman are always polite and courteous and have always answered my questions I brought my car in because of a recall issue it was taken cared of in half the time I was told the car would be at More

by johngreco8326
Recommend Dealer
Yes
Employees Worked With
Roy Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 30, 2020

They always do a great job. Even in this trying times with COVID 19. They were very organized. They kept their employees safe and us. More

by gmpritti
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 30, 2020

Nice fast work I came there because of some recalls on my Ford Fusion and they did a great job. Everything was done fast and professional.Thank you for everything! More

by VITDUBROU
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mar 31, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 27, 2020

Great service for the 10 years I have been coming there. Will continue to do so. Reasonable prices and communication is great. Friendly and responsive to me needs. More

by QMSGT28PA
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
Mar 27, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 26, 2020

Very pleased with the service and price. Courteous help and very careful with the current situation. Will return again for future work and possible sale More

by pinky25b
Recommend Dealer
Yes
Employees Worked With
Christine
Mar 26, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 26, 2020

Very Good Logan in Service was the best. I have always went to Chapman for service and will continue to do so for all my service needs. More

by klr6313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Logan in the Service department
March 26, 2020

Tom Mcgregory was very good service righter got me in and called me when it was done and got me out in no time.Thank You Tom. More

by gamblerbrown
Recommend Dealer
Yes
Employees Worked With
Tom Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 25, 2020

My truck was there a month and half for a torque converter My worst experience ever with Chapman,they gave me the truck back with a check engine light for an O2 sensor and said they will order it its been over More

by venice.sk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roy Fernandes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine
March 25, 2020

After having an issues with my truck and service, the service manager Roy, was extremely helpful in rectifying the situation and fixed the problem. I would highly reccomend, the service I received after More

by jjm5539
Recommend Dealer
Yes
Employees Worked With
Roy Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 23, 2020

Good Job Work was done as promise and on time. 5 stars to Bob and his team, Never had a bad time with repairs on both our cars. More

by bakman48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2020 -

Chapman Ford Northeast Philadelphia responded

We really appreciate this review. Bob is an outstanding employee and never fails to satisfy his customers. Glad everything worked out well. We look forward to doing business with you again. Best of Luck!

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