Chapman Las Vegas Dodge Chrysler Jeep Ram

Took my truck in for four by four failure. Everything was covered by my warranty, and the work was completed in a timely manner. The only complaints that I have are the fact that my truck was not washed unti covered by my warranty, and the work was completed in a timely manner. The only complaints that I have are the fact that my truck was not washed until I asked it to be when it was brought out on it's return and the process that went into getting a rental vehicle. Would have loved a loaner car from the dealership instead of having to go through enterprise rental car. The car was paid for, but I had to pay for all of the taxes associated with the rental. Also, the process to get the rental took a lot longer than I had hoped. Overall, not a bad experience. Ben was extremely helpful, and because of his professionalism I will return for future service. More

With the exception of being sent an email telling me my appointment was for 7:00 am and an employee telling me that they don't open until 7:30 am all was good. Cut and paste from original confirmation appointment was for 7:00 am and an employee telling me that they don't open until 7:30 am all was good. Cut and paste from original confirmation below: Hello Thomas Dimmick, Thank you for choosing Las Vegas Dodge when servicing your vehicle.Your appointment has been received and forwarded to one of our Service Representatives. Please consider this appointment time set for 4/10/2010 07:00 AM unless you hear from us prior. Mike Nicosia Las Vegas Dodge (702) 457-1061 visit us online @ www.lasvegasdodge.com e-mail me @ MikeNicosia@chapmanchoice.com I suggest getting your times together if you plan on having repeat business. I prefer bringing my vehicle to the dealership for service because techs are more reliable. More

Gage was extremely helpful...I hope he is there next time I go for service! Gage was extremely helpful...I hope he is there next time I go for service! Gage was extremely helpful...I hope he is there next I go for service! Gage was extremely helpful...I hope he is there next time I go for service! Gage was extremely helpful...I hope he is there next time I go for service! Gage was extremely helpful...I hope he is there next time I go for service! More

Tony was an excellent customer service rep who took extreme care of my truck and completely understood my needs and expectations! He always informed me of every aspect of repair for my vehicle so I was extreme care of my truck and completely understood my needs and expectations! He always informed me of every aspect of repair for my vehicle so I was never worried about the outcome! He would take special care to answer all of my questions and inform me of any possible costs and how much how they were beforehand, so i could decide on what else I may have wanted them to perform.. A wonderful dealership with wonderful people! Thank you! Alisa Conley More

I was very pleased in with the service that I received from my service advisor. I was also pleased in with the repairs that was done to my car. I would highly recommend your Dodge dealer to my friends i from my service advisor. I was also pleased in with the repairs that was done to my car. I would highly recommend your Dodge dealer to my friends if they needed service on there Chrysler, Dodge and Jeep Products. More

Tony Santos was very helpful and returned phone inquiries. They did a thorough job on the repair and were cooperative. They performed the job in a timely manner and found that it was covered by w inquiries. They did a thorough job on the repair and were cooperative. They performed the job in a timely manner and found that it was covered by warranty so the cost was minimal. They washed the car and everything was in order. Thanks for the good job. More

Anthony Salinas the service writer is very professional, courteous and friendly. He is very good at his job and represents Chapman Las Vegas Dodge as a good dealer to go to for service. This dealership has courteous and friendly. He is very good at his job and represents Chapman Las Vegas Dodge as a good dealer to go to for service. This dealership has keep it promise in any repairs that have occurred with my 07 Dodge Nitro, More

I think that improvement is needed in providing contact with customers arriving in your service department.when a customer with an appointment comes in for service he has no direction on where to report or with customers arriving in your service department.when a customer with an appointment comes in for service he has no direction on where to report or check in.The procedure is confusing and not at all friendly.I also think it would be great to have someone give the customer an update when the wait is for an extended period of time.Personnel in the service area are all on phones or computers and customers are ignored and confused.The service is good but attention to the customer needs improvement. More

Working with Mike was a pleasant experience. He kept me informed all the way until my car was finished. He made arrangements to get me a rental while my car was in the service area. All in all he has been informed all the way until my car was finished. He made arrangements to get me a rental while my car was in the service area. All in all he has been one of the top service advisors of any dealership I have worked with! You usually have to track down folks to get any info on what's going on at other dealerships that I have dealt with. Not this time, Very nice experience. More

Mr Michael Reynolds was very attentive. It made my visit less stress full. And the ride home, is a great idea. I was concerned about how to get home,and dread it to have to wait all day sitting there. I'm a less stress full. And the ride home, is a great idea. I was concerned about how to get home,and dread it to have to wait all day sitting there. I'm also thankful that they were honest about what was wrong with my car. Not like other places. They always come up with something else you don't need. Is a little far from my home, but for the first time I DID'NT complain HA HA. Thank you. KEEP UP THE GOOD WORK More