Chapman Mazda

I think the price for an oil change is awesome. The waiting area is one of the best I have ever seen. I've been to others and they are not so comfortable. We have an issue with our carpeting in our car waiting area is one of the best I have ever seen. I've been to others and they are not so comfortable. We have an issue with our carpeting in our car and the service tech explained what was done at the time of the visit and what we could expect in the next few days. So far, we are really satisfied with what we have seen from Mazda. More

This is my first Mazda purchase. I am happy with this car at this point. I wanted to make note that the main reason I decided to go with Champman Mazda (and Mazda overall) was due to one of your sales a car at this point. I wanted to make note that the main reason I decided to go with Champman Mazda (and Mazda overall) was due to one of your sales associates...Roxanne. She was friendly, courteous, and ABOVE ALL...a no pressure sales person. I just moved to AZ and have interacted with a good number of sales people. Overall, it was not a pleasant experience with the exception of Chapman Mazda. Roxanne was the ONLY person that respected my request for no phone calls or emails. She let me drive our interaction. I greatly appreciated her business manner and want you to know that she represents your organization in an EXCELLENT manner. More

Warranty service and Oil Change. VVT Actuator making noise on my wife's 2007 CX-7. Oil change needed and Visor clips were broken. You provided a loaner and fixed the CX-7 as quick as possible and as pr noise on my wife's 2007 CX-7. Oil change needed and Visor clips were broken. You provided a loaner and fixed the CX-7 as quick as possible and as promised. You guys took care of these issues and did it all with a smile. Thanks. More

The repairs I had seemed somewhat duplicated within the span of 6mos. My car is aging and many parts I understand will break down over time. I'm pleased with the service at Chapman and the recent repair ha span of 6mos. My car is aging and many parts I understand will break down over time. I'm pleased with the service at Chapman and the recent repair has finally got my car performing well again. The Chapman service team does a good job with performance issues with my car. The customer service is excellent and clearly fills the gap when difficult repairs are required and become cumbersome. More

It was my pleasure to stop by Chapman Mazda on Aug 27. 2010 to meet with Mr. Pabst in the service dept. Since he had given me the most excellent service on my 2008 Miata, naturally I returned to Chapman. 2010 to meet with Mr. Pabst in the service dept. Since he had given me the most excellent service on my 2008 Miata, naturally I returned to Chapman. On this day I was driving my 2003 Miata. I had been having trouble with reverse stick shift. (Hard to get into reverse). Oil chg was also needed. As usual Mr. Pabst did a superb job while I enjoyed coffee and donuts. "Oh my goodness what do I spy over there? Could that be a 2010 Miata?" Well it was and I bought it. I now have 4 Miatas. 1991, 2003, 2008 2010. I probably qualify for some grand prize from Mazda for my loyalty. I would drive nothing else. Mr. Bishop is the epitome of a professional finance gentleman. He explained everything and I felt like I got a super deal. Matt is Mr. Personality. Thus an excellent addition to your sales force. Watch him grow. He will probably run the place one day. Thanks for all the fun and my gorgeous Copper Red Miata with that oh so fancy hard top. Best Wishes Always, Frances Paresa More

Went in for 1st oil change,and check up. The whole dealership is very attentive, and offer friendly service. They did a great job and I got a free car wash as well! My sales guy even came over to ask dealership is very attentive, and offer friendly service. They did a great job and I got a free car wash as well! My sales guy even came over to ask how I was liking my new car and asked if I had any questions or concerns. The finance guy even came over to chat. Very nice dealership! More

Up until this point I've been very satisfied with Mazda. The visit prior to this I was getting multiple things done to the car and I was not informed that a part had been ordered. When I received a call th The visit prior to this I was getting multiple things done to the car and I was not informed that a part had been ordered. When I received a call that a part was in I was on vacation and unavailable. The next time I was called the lady I spoke to was quite rude about the part "being there a long time". Considering I was unaware a part was even ordered in the first place and had been on vacation I'm not sure that it was necessary to be rude to a customer on the phone. Norm was much better to deal with and was able to get me in later in the week when it would work with my schedule. More

Good product, no games, no stupid sales pitches. I Good product, no games, no stupid sales pitches. I like the $9.95 oil change even though I am over 25 miles away I will use them for service. Good product, no games, no stupid sales pitches. I like the $9.95 oil change even though I am over 25 miles away I will use them for service. The car is for my wife, so I need it to be safe and manuverable(very good turning radius. We are retired and have limited income and the price and incentives was very good for us. Everyone was very friendly and polite, and the whole atmosphere was low key- never pushy. More

Everything was done to my satisfaction and the Service Manager (can't remember his name) was extremely nice and personable. This is ridiculous that the survey will not go through unless I've typed at l Manager (can't remember his name) was extremely nice and personable. This is ridiculous that the survey will not go through unless I've typed at least 250 characters. The service I had done was not in depth enough to warrant more verbage. You need to change this part of the survey. More

It was a great new car purchase. We were treated like we were part of their family once we stepped through the doors, never did we feel uncomfortable.The staff was very knowledgeable and answered all of are were part of their family once we stepped through the doors, never did we feel uncomfortable.The staff was very knowledgeable and answered all of are questions. Overall it was A+ service. I never knew buying a new car was this easy. More