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Chapman Nissan - Service Center

Philadelphia, PA

4.6
59 Reviews
Call Service Center (888) 708-6410

59 Reviews of Chapman Nissan - Service Center

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May 28, 2025

Good customer service. I was kept informed throughout the process from beginning to end. Car is running great! More

by p.ospino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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Jun 02, 2025 -

Chapman Nissan responded

Thank you, p.ospino! We’re glad to hear you had a great experience and that your car is running smoothly. Keeping our customers informed throughout the process is something we take pride in. We appreciate your feedback and hope to see you again!

May 25, 2025

I am very happy with the treatment I get fron my service from Dan riccardi More

by bmanuella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Bear
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

Chapman Nissan responded

Thank you, bmanuella! We're delighted to hear you're happy with the service and treatment you receive from Dan Riccardi. We’ll be sure to share your kind words with him. Looking forward to continuing to serve you!

May 25, 2025

Part was in stock. Work done on time. Coupon was applied to final bill. Thanks to AJ for taking care of me so I spend afternoon at Winterthur with my wife! More

by bjosejoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ took care of me. Don’t know other folks.
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Jun 02, 2025 -

Chapman Nissan responded

Thank you, bjosejoy! We're glad the part was in stock and that the work was completed on time. We'll be sure to pass along your thanks to AJ — it's great to hear you got to enjoy a lovely afternoon at Winterthur with your wife. We appreciate your feedback and hope to assist you again soon!

May 25, 2025

Customer focused, service oriented, transparent about work to be done and cost. Timely and they provided transportation to and from site. More

by cjgearin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Bear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwayne
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Jun 02, 2025 -

Chapman Nissan responded

Thank you, cjgearin2! We appreciate your kind words. We're committed to being transparent, timely, and customer-focused, and we're glad that came through during your visit. We're happy we could make your experience convenient with transportation as well. Looking forward to serving you again!

Jun 02, 2025 -

Chapman Nissan responded

Thank you, bjosejoy! We're glad the part was in stock and that the work was completed on time. We'll be sure to pass along your thanks to AJ — it's great to hear you got to enjoy a lovely afternoon at Winterthur with your wife. We appreciate your feedback and hope to assist you again soon!

May 23, 2025

Well informed about my issues with my vehicle, I left pleased with the work done More

by Purple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jihira Roman
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Jun 02, 2025 -

Chapman Nissan responded

Thank you, Purple! We're glad we could keep you well informed and that you left pleased with the work done on your vehicle. Your satisfaction means a lot to us — we look forward to helping you again in the future!

May 22, 2025

Great staff, quick service & easy to talk to. They always make me feel welcomed there More

by suknalisrt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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May 22, 2025 -

Chapman Nissan responded

Thank you so much for the kind words! We're thrilled to hear that you feel welcomed and well taken care of. It means a lot to us that you enjoy our service and staff. Looking forward to seeing you again soon! 😊

May 22, 2025

Chapman Nissan is a great place to purchase a car and to have your car serviced. They are excellent in making sure that your car needs are met..The technicians will go beyond the call iof duty to make sure More

by Cookie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Bear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2025 -

Chapman Nissan responded

Cookie Chapman Nissan is a great place to purchase a car and to have your car serviced. They are excellent in making sure that your car needs are met..The technicians will go beyond the call iof duty to make sure you are satisfied.

May 22, 2025 -

Chapman Nissan responded

Thank you so much, Cookie! We're grateful for your kind words and thrilled to hear about your positive experience with both our sales and service teams. Our technicians truly take pride in going the extra mile, and it's wonderful to know their efforts made a difference for you. We appreciate your support and look forward to serving you again!

May 22, 2025

Such a big inconvenience to deal with. Why would a dealership ask me what is wrong with the car? That is why I had it towed. More

by drew.meier21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc Bear
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

Chapman Nissan responded

Hi Drew, we're sorry to hear about your experience and completely understand your frustration. When a vehicle is towed in, we sometimes ask for any details you might be aware of to help our technicians diagnose the issue more efficiently. That said, we appreciate your feedback and will use it to improve how we communicate during the service process. If there's anything we can do to make this right, please don’t hesitate to reach out directly.

May 21, 2025

Always professional and communicate the status of service. I miss having the fresh donuts for the early birds. More

by ewsugie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Bear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tawny Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

Chapman Nissan responded

Thank you so much! We're glad to hear you appreciate the professionalism and communication—that means a lot to us. And we hear you on the donuts! 😊 We miss those early morning treats too. Who knows, maybe they’ll make a comeback one day! Thanks again for your continued support!

May 21, 2025

Friendly. Upfront pricing. Provides transportation. Most recently fixed wheels, provide standard service. Vehicle completed sooner than expected More

by drhooksan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Bear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2025 -

Chapman Nissan responded

Thank you so much for the great feedback! We're happy to hear you had a positive experience with our team—from the friendly service and upfront pricing to the timely repairs and transportation. It's always our goal to exceed expectations, and we're glad we could do that for you. We appreciate your trust and look forward to serving you again!

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