Chapman Nissan - Service Center

The staff was very friendly. They greeted me immediately and answered all of my questions. I will definitely be going back whenever I need any type of service. They greeted me immediately and answered all of my questions. I will definitely be going back whenever I need any type of service. More

Chapman Nissan has always delivered quality service and products, always neat and clean in their facility. Also has great customer service. products, always neat and clean in their facility. Also has great customer service. More

I brought my car to get fixes air censer malfunction came back home found out logo on the engine cover missing and air filter cap not closed probably and missed one clipper I went back and asked they had all back home found out logo on the engine cover missing and air filter cap not closed probably and missed one clipper I went back and asked they had all kinds of excuses and they said my car didn’t have it, when I asked the inspection video they supposed to send it to me and never did to prove it to and dared the manager $5000 from me and he doesn’t have to put $5000 , just proves it to me. Finally he made all the video gone even the inspector evidence, I can see his face is full of shame. More

Chapman sevice my car for 12yrs. The sevice is good. They do excellent work on my car. Thank you Chapman. 😊 The sevice is good. They do excellent work on my car. Thank you Chapman. 😊 More

Ordered a tire from chapman Nissan. Had to prepay for it.( Never had to prepay before at other nissan dealers). I was told nissan would call when it came in. Service man named ANDY said to come in ANYTI it.( Never had to prepay before at other nissan dealers). I was told nissan would call when it came in. Service man named ANDY said to come in ANYTIME because all they had to do is put it on. After a week NO CALL. I had to call and i finally got someone who put me on hold for a considerable amount of time. I just hung up. Called back up and the service guy asked if i got his message saying that the tire was in. No MESSAGE ON MY PHONE. SO i told the service guy i would be in in morning. Had a call from VA hospital. Things had changed. Got there at 3:30 and was talked to rudely by a service saying that i should come in the morning. ANDY said anytime. At any rate i would not be returning here for anything. The xxxx tire would still be here if i had not called. And your female service tech need to watch how she speak to customers More

Slow service, 8 lifts occupied With no techs working at 9 am, with $160 to just read check engine light, terrible efficiency in service lane am, with $160 to just read check engine light, terrible efficiency in service lane More

Spring Maintenance special I scheduled a appointment to have my car serviced after picking up my car they called me and said the cost will be 200 more because the had to order t I scheduled a appointment to have my car serviced after picking up my car they called me and said the cost will be 200 more because the had to order the pieces being as it was a Volvo brand. Im upset because they could have told me this issue when I first made the appointment because I explained to them the brand of vehicle I was getting serviced. now Im having a problem trying to get my vehicle back I can't get nobody on the phone More

I have always had a positive experience at Nissan until 3 months ago. I had strut put in my car and they were making a lot of noise before leaving dealership t went back and talked to the manager Mark who to months ago. I had strut put in my car and they were making a lot of noise before leaving dealership t went back and talked to the manager Mark who told me they would replace them. It been 3 months and still waiting. I explained when I went back the third time to see if they were in I didn’t feel safe driving the car but was told by Mark the car is safe to drive. My car sounds Horrible and it didn’t sound like this when I took it in for oil change and was told I needed struts. Still waiting for that call More

Great Scheduling, Fine Service Desk, Horrible Actual Service Easy efficient scheduling, Front Desk for service was polite and friendly. Kudos for both of those two first impression contact. However, the actual Easy efficient scheduling, Front Desk for service was polite and friendly. Kudos for both of those two first impression contact. However, the actual service was absolutely awful. I left worse off than when I drove in. It was an easy request: reprogram one of my two my remote (clicker) fobs or order a new one for me. I had a second fob that worked fine when I drove in to Chapman service. Neither of the alternatives I requested happened. Far worse, my truck interior was left with several loose wires hanging down, The trunk light housing on my previously immaculate truck was missing altogether I was told neither of my two remote fobs was working (totally incorrect) and that I'd need a new alarm signal receiver (also not true), which I was told Chapman does not do. To add insult to injury, I waited one hour and 45 minutes in the service area for this non-service. I would never trust them to return for anything this small nor larger. I certainly would not recommend their service department to anyone for anything. More