Kevin Lambert

Chapman Nissan responded

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how frustrating and disappointing this situation has been. We strive to provide accurate diagnoses and transparent communication, and it's clear we did not meet your expectations. We would appreciate the opportunity to review your concerns in greater detail and better understand what occurred. Please contact our Service Manager at your earliest convenience so we can discuss your experience, review the repairs that were recommended, and see if there is anything we can do to help. Your feedback is important to us, and we value the opportunity to work toward a resolution.

Chapman Nissan responded

Thank you so much for your amazing 5-star review! Your kind words truly mean the world to us. We're honored that you trust us with your vehicle and that you feel like part of the Chapman Nissan family. Providing professional service while treating every customer with care and respect is exactly what we strive for. Thank you for recognizing Keane, Kevin, and the entire team. And on a personal note, thank you for your incredibly kind compliment—it is truly appreciated! Customers like you make what we do so rewarding. We sincerely appreciate your loyalty and look forward to serving you for many years to come! Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan

Chapman Nissan responded

Thank you for your wonderful 5-star review and your continued loyalty! It means so much to hear that you've consistently received excellent service from our team on Essington Avenue. Knowing that you wouldn't think of going anywhere else is one of the highest compliments we could receive. We'll be sure to share your kind words with Kevin Lambert, Dwayne Thompson, and the entire Chapman Nissan team. Thank you for your trust and continued confidence in us. We look forward to serving you for many years to come! Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan

Chapman Nissan responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with our dealership. Providing a professional and welcoming environment is very important to us, and we’re glad that Kevin, Warren, and the entire team—including ownership—made a positive impression. We truly appreciate your support and look forward to seeing you again!

Chapman Nissan responded

Thank you for your feedback! We’re glad to hear you found the dealership to be in very good condition overall. We also appreciate you bringing the concern about the outside concrete to our attention—your safety and comfort are very important to us, and we will be sure to share this with our team for review. Thank you for choosing Chapman Nissan! 🚗

Chapman Nissan responded

Thank you so much for your wonderful review! We’re thrilled to hear that Tawny continues to provide incredible service and that Jim went above and beyond to meet your needs. Your recommendation truly means a lot to us. Enjoy your vehicle, and we look forward to serving you again in the future!

Chapman Nissan responded

Thank you for the wonderful review! We’re thrilled to hear that Dwayne and Brandon continue to provide such accommodating and knowledgeable service. Your trust means everything to us, and we truly appreciate your kind words. We look forward to taking care of you and your vehicle for many visits to come!

Chapman Nissan responded

"Thank you for the kind words! We’re so glad to hear you love the brand and that our customer service stood out. We truly appreciate your referrals and look forward to welcoming your family and friends!"

Chapman Nissan responded

Thank you so much for your kind words! We’re truly grateful for your continued visits and are so glad you feel welcomed and appreciated each time. Your support means the world to us, and we can’t wait to see you again!