Charles Gabus Ford

I wanted to start out with saying this is one of the worst service providers ever. I had a new engine installed 2.25 years ago, then something happened to the engine I brought it back to them thinking i worst service providers ever. I had a new engine installed 2.25 years ago, then something happened to the engine I brought it back to them thinking it was covered. The engine is supposed to be covered by Fords 36 month warranty. I was informed that I had to pay $3900.00 to tear down the engine (plus the same amount to put it back together). After bringing it back several times plus having their shop foreman hear the issues they still refused to cover the cost for the warranty. Then I had their mech (Joe) listen to it saying yes I hear it plus the service manager. Then when I called to complain the general manager had the service advisor (Ben)-mech (Joe) & service manager all had sudden amnesia. I thought that paying almost double the price ($13,000.00) would be a better warranty. "They are nothing better than a scam". I now have it at another Ford dealership. Be very careful ask many more question even on the new vehicles. "Get it in writing" December 16 2025 response This is a great response, but clearly the other dealership has heard the same sound then acted quickly to get this fixed or replaced. The mech their heard the same sound your Mech Joe & service manager heard. Why throw me under the bus. The GM was also so disrespectful. The employees were so dishonest! I've had this there several times & then not take ownership of the clear warranty. To update this review: (10-23-2025) I found the dealership in Ankeny Dewey Ford there shop foreman heard the issues. Derrick took control gave me no problem new exactly what to expect didn't give me any xx about it. They told me that it was under warranty found the one of the cylinders was bad with a bad lifter. Dewey (Derrick) reported to Ford they replaced the engine at no cost to me. Charles Gabus you sell noting but false promises plus complete lies. Charles Gabus is nothing but a snakes oil sales!!!!!!!!!!!!!. More

The team at Charles Gabus was very professional and got me into my new truck in a little over 24 hours.even when I came from NE. Everything went smooth, Josue got the add ons installed on the truck in tha me into my new truck in a little over 24 hours.even when I came from NE. Everything went smooth, Josue got the add ons installed on the truck in that time. I would buy from CG for my next vehicle. More

Very great place to buy simple and clean. and fast thanks. Kevin is great.and very knowledgeable about Vehicles and fast thanks. Kevin is great.and very knowledgeable about Vehicles More

Josh Christensen made my first experience with Charles Gabus Ford a very easy purchase. His professionalism was extremely impressive. The staff at CG were all very pleasant, professional and knowledgeable Gabus Ford a very easy purchase. His professionalism was extremely impressive. The staff at CG were all very pleasant, professional and knowledgeable of the Ford Explorer. First time customer and definitely will be a return customer in the future. Highly recommend Charles Gabus Ford! More

very well organized and friendly from sales to mechanic personnel. our first time dealing with Gabus and we were very impressed! personnel. our first time dealing with Gabus and we were very impressed! More

David gave us the best experience in our first time purchasing a vehicle. The whole process was so smooth, fast & efficient. The team worked with us and helped us get the best deal on our ride. Highly purchasing a vehicle. The whole process was so smooth, fast & efficient. The team worked with us and helped us get the best deal on our ride. Highly recommend David & his team to anyone looking for a seamless & fast experience!! More

Great experience! Ben & Troy were fantastic! Innfelt cared about and very well taken care of Ben & Troy were fantastic! Innfelt cared about and very well taken care of More