Charles Gabus Ford

My experience in purchasing a vehicle was excellent. Sales representative Luke found the perfect 'new ride' for me. He was professional, courteous, friendly, innovative and kind. The other Charle Sales representative Luke found the perfect 'new ride' for me. He was professional, courteous, friendly, innovative and kind. The other Charles Gabus staff members I met were all knowledgeable, personable and respectful. More

Jeff and Dylan were fantastic! ! They made us feel comfortable from the beginning. GREAT Dealership! ! They made us feel comfortable from the beginning. GREAT Dealership! More

No pressure sales, everyone i delt with from salesman to service department was exceptional. Definitely a first class dealership. service department was exceptional. Definitely a first class dealership. More

Extremely helpful with purchase, very friendly salesman! Will keep me in contact after purchase. Will keep me updated if any changes need to be made! Will keep me in contact after purchase. Will keep me updated if any changes need to be made! More

Easy to work with Excellent customer care Great experience Steve did a great job and I would purchase another vehicle from this dealership again experience Steve did a great job and I would purchase another vehicle from this dealership again More

I wanted to start out with saying this is one of the worst service providers ever. I had a new engine installed 2.25 years ago, then something happened to the engine I brought it back to them thinking i worst service providers ever. I had a new engine installed 2.25 years ago, then something happened to the engine I brought it back to them thinking it was covered. The engine is supposed to be covered by Fords 36 month warranty. I was informed that I had to pay $3900.00 to tear down the engine (plus the same amount to put it back together). After bringing it back several times plus having their shop foreman hear the issues they still refused to cover the cost for the warranty. Then I had their mech (Joe) listen to it saying yes I hear it plus the service manager. Then when I called to complain the general manager had the service advisor (Ben)-mech (Joe) & service manager all had sudden amnesia. I thought that paying almost double the price ($13,000.00) would be a better warranty. "They are nothing better than a scam". I now have it at another Ford dealership. Be very careful ask many more question even on the new vehicles. "Get it in writing" December 16 2025 response This is a great response, but clearly the other dealership has heard the same sound then acted quickly to get this fixed or replaced. The mech their heard the same sound your Mech Joe & service manager heard. Why throw me under the bus. The GM was also so disrespectful. The employees were so dishonest! I've had this there several times & then not take ownership of the clear warranty. To update this review: (10-23-2025) I found the dealership in Ankeny Dewey Ford there shop foreman heard the issues. Derrick took control gave me no problem new exactly what to expect didn't give me any xx about it. They told me that it was under warranty found the one of the cylinders was bad with a bad lifter. Dewey (Derrick) reported to Ford they replaced the engine at no cost to me. Charles Gabus you sell noting but false promises plus complete lies. Charles Gabus is nothing but a snakes oil sales!!!!!!!!!!!!!. More

The team at Charles Gabus was very professional and got me into my new truck in a little over 24 hours.even when I came from NE. Everything went smooth, Josue got the add ons installed on the truck in tha me into my new truck in a little over 24 hours.even when I came from NE. Everything went smooth, Josue got the add ons installed on the truck in that time. I would buy from CG for my next vehicle. More