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Checkered Flag Hyundai World - Service Center
Virginia Beach, VA
36 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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36 Reviews of Checkered Flag Hyundai World - Service Center
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May 08, 2015
7 weeks in service to get my vehicle fixed We took our car in so the problems could be assessed. They determined the problems and ordered the parts and told us to bring our vehicle back when t We took our car in so the problems could be assessed. They determined the problems and ordered the parts and told us to bring our vehicle back when the parts came in. A week later we were told the parts came in so we dropped off our car, picked up a rental, and went on our way. What we thought would only take a week tops. Turned out to be 6-7 weeks! Throughout the duration, there was an employee change THREE times...so our case kept getting transferred to a different person and no one ever called to tell us and give us their name and number so we can reach them if we have a question. No one seemed to know what was going on with our car. Come to find out, about 5 of those weeks our car was just SITTING in the body shop because they were waiting for a part to come in. (Umm..i thought the parts were already ordered...). Then they had to order another part. It was for sure the worst service we have gotten at a Hyundai and we have had their vehicles since 2004 and have been to three different Hyundai dealerships across the country. Not impressed, and I am disappointed we will have to take our vehicle there to get serviced again (since we have the warranty--its free). More
by nredfear
Employees Worked With
Tina ended up being the last person who helped us.
Helpful April 27, 2015
Great Sales Team Poor Service I would like to take a moment to outline my horrible experience with the Hyundai Service members My appointment was scheduled for 4/21/15 and was note I would like to take a moment to outline my horrible experience with the Hyundai Service members My appointment was scheduled for 4/21/15 and was noted as a drop off in the morning with the use of a rental car. When I arrived I would like to point out that I was greeted at the door by Huy however, I was told to deal with Amanda. I spoke with Amanda and was told that my car was being sent to Walts Water Work's, a local water leak specialist. After this discussion I was asked did I have time to wait for my loaner to be washed, to which I replied no. It is my opinion that this should have been ready for me as they knew that I was coming. The car was filthy with the looks of white paint or scuffs in the back of the car and on the passenger seat. There was no GPS service in the vehicle because the SD card was not in the vehicle. The car had no mats in the vehicle and I signed a paper stating it had full gas only to find it had ¾ of a tank of gas. Now to review the communication, or lack thereof that I received from Hyundai: 4/21 - I received no phone calls to status my vehicle. I called them and left a message for Huy at approximately 4:30 PM requesting information on my vehicle. 4/22 - At approximately 3:30 PM I still had not heard from anyone so I called in and asked for Huy whom I was told to deal with. Someone in the call center, I believe Michelle, was kind enough to find him after I voiced my concerns about not hearing from anyone for two days. At 3:45 PM Huy advised that he had not heard back from Walts and that they were difficult to get a hold of. I inturn asked that he please find out something and call me back as they close at 4:30 PM. At 5:30PM I still had not heard back from Huy so I called again. At this time I was informed that my car had not even made it to Walts, to which I asked why did he state earlier that he was having difficulty reaching them and had no information back from them. Being extremely pissed off I asked to speak to Amanda. Amanda advised that they were having difficulty getting my car over to Walts but they would be sure to get it there by 4/23. 4/23 - I called looking for an update on my vehicle and was unable to reach anyone. At this time I decided to call Walts directly to see if they even had my vehicle, which they did! I spoke with a man named Russ, very nice and helpful guy. I went over some of the issued related to the water leaking with him and he advised that none of that had been relayed to him from Hyundai. At approximately 4:45 PM I received a call from Amanda updating me on my vehicle, to which she mentioned she knew that I had spoke Walts directly. 4/24 - At 4:30 PM I had received no call to status my vehicle. I left a message for both Huy and Amanda. Being that is was Friday I called back at 5PM to find out something. I spoke with Huy and he said they had not heard from Walts and would I be ok staying in the loaner. I advised Huy that even if I didn't want to it was not going to matter because Walt's closes at 4:30 PM. I asked him questions about the warranty process and the possibilities of not being able to duplicate the leak and what my next step would be. Huy responded that he did not know. At that time I asked to speak with Amanda. He advised that she was in a meeting, so I asked that he please have her call me back before she left so that I could be informed. 4/25 & 4/26 - the weekend passed with no information being given on Friday ( No call back form Amanda) Today 4/26 @ 9:53 I received a call from Walts as they have called Hyundai with an update on my vehicle and have heard nothing back. I was informed of the status of my vehicle and that information will be left in my vehicle so that I can bring the vehicle back by when it is leaking so that they can see the leak and determine where it is coming from. Im really ok with knowing that I am receiving the vehicle back without it being repaired and I fully understand that these things may take time to duplicate or visually see the water coming in the vehicle. Im not ok with not being kept in the loop, being lied to, and not having my calls returned. I really don't think it is asking for too much when you ask for a phone call a day. I think that it is absolutely ridiculous for me to receive better service form Walts than the company that I took my vehicle to in the first place. Walts kept me more informed about my vehicle than Amanda or Huy. More
by ChrisitnaCollins
Employees Worked With
Amanda, Huy, Todd, Michelle
February 01, 2015
Avoid as much as you can That place is a mess, and they only smile to prospect buyers. The Hyundai service shop on 3033 Virginia Beach Blvd. is the worst experience I've ever That place is a mess, and they only smile to prospect buyers. The Hyundai service shop on 3033 Virginia Beach Blvd. is the worst experience I've ever had, careless and unprofessional staff. You need to make an appointment even for oil change three weeks in advance, and to be taking care of you like you just walk in. Ridiculous! I have leased (2) 2013 Hyundai's, and when the lease is mature I'll never come back again. The service manager Johnnie Landers is careless and superficial. He suggested me to leave the car for couples days in the shop, but when asked for rental he told me that rental is limited. I realized quick who I'm dealing with. More
by Emma
Employees Worked With
Johnnie Landers
October 10, 2014
Hyundai Service Appointment Fantastic job by Jonathan Jacob! He was very knowledgeable, courteous and professional! The service was completed and on time as promised. I recomm Fantastic job by Jonathan Jacob! He was very knowledgeable, courteous and professional! The service was completed and on time as promised. I recommend this dealership....and ask for Jonathan! More
by Louser
Employees Worked With
Jonathan Jacob
May 04, 2014
Why even bother to make an appointment!?!?!? I had an appointment for a car inspection on April 29th at 3 o'clock. I informed the person at the service area that I would be waiting. I was told it I had an appointment for a car inspection on April 29th at 3 o'clock. I informed the person at the service area that I would be waiting. I was told it was going to be one and a half hours. Well 33 minutes went by and the car was still in the spot I parked it. I went to the service desk and asked why. Well shortly after that I was told that the mechanics were pretty well backed up. If I did not ask who knows how long I would be waiting.( By the way they were going to take care of a recall along with the inspection) Someone could have informed me that the mechanics were backed up and asked me it I still wanted to wait. No consideration at this checkered flag location. The service manager did call me but I was not home. He said he wanted to talk to me about the situation. I returned his call the next day when I received it---but he has never tried to get back with me. More
by jrogers68
Employees Worked With
person at the service counter
March 24, 2014
Two weeks ago I had my Hyundai Genesis Coupe in for a 15,000 maintenance. While the car was at the dealer being service, they called to ask if I wanted to go ahead and have my tires balanced, recommendi 15,000 maintenance. While the car was at the dealer being service, they called to ask if I wanted to go ahead and have my tires balanced, recommending that this was a good thing to do whenever you have the tires rotated. I opted not to. I washed my car last Saturday, the first time since they washed it for me at my service appointment. I noticed that my rear tires had not been rotated. How do I know that, because the front and rear tires are different sizes. They can only rotate the tires from side to side. I have a scratch on the back rear wheel that is not noticable to the eye, but I know its there and I know when I did it. Sooooo glad I did not get ripped off for the tire balancing charge as I did for the tire rotation. More
by lrelano
Employees Worked With
Shelton
October 27, 2013
This dealership above all others was the most helpful without being intrusive or pushy in my selection of a vehicle to purchase that was within my price range. without being intrusive or pushy in my selection of a vehicle to purchase that was within my price range. More
by drclontz
Employees Worked With
Bob Rischitelli
October 23, 2013
Shawn Summers in the Service Department has provided excellent advice on car maintenance and service on several occasions. He is honest about the individual service your vehicle needs. He also expedit excellent advice on car maintenance and service on several occasions. He is honest about the individual service your vehicle needs. He also expedited a flat tire service due to my busy schedule; he has saved me money on several occasions. Thank you, and due to the wonderful service, I will continue to take my car to Shawn and Checkered Flag Hyundai. More
by nickkass
Employees Worked With
Shawn Summers
October 11, 2013
I had a leak in a tire and they took me right in and accessed the problem and got right back to me. I ended up having to purchase four new tires and they helped me choose the bet deal and were reasonab accessed the problem and got right back to me. I ended up having to purchase four new tires and they helped me choose the bet deal and were reasonable with the price and put the tires right on for me. Job well done! Thank you! More
by micheleamy
Employees Worked With
Amanda in Hyundai Service Department
October 08, 2013
My name is Lorraine Samuel and I purchaced my vehicle from Hyundai Checkered Flag, I have had to have my vehicle your serviced by your service department, I was helped by Ms. Amanda Hayslett. I found from Hyundai Checkered Flag, I have had to have my vehicle your serviced by your service department, I was helped by Ms. Amanda Hayslett. I found her to be very professional and proficient, she has a way of letting the customer know that she is there to help rectify the problem along with a pleasing attitude, Her customer service skill were exceptional which is becoming a rare quality these days. She should to be commended for her work. Secondly, I have had to use the shuttle service you provide which is fantastic, the driver Mr. Fred Rawls has demonstrated safe driving skills accompanied with a very pleasing attitude. He too is an asset to your dealership. Mr. Kevin Taylor was the Tech who worked on my vehicle. He has such a cool demeanor, which puts a customer at ease in knowing that the problem will be solved. Lastly, thank you to Ms. Julie Files, Service Customer Care Manager for having such a dedicated team. Needless to say I am a happy customer and will happily reccomend your dealership to friends and family. Thank you More
by 2006mine
Employees Worked With
Amanda Hayslett, Kevin Taylor, Fred Rawls
