Chevrolet of Everett

Chevrolet of Everett responded

Thank you for sharing your feedback about your experience at Chevrolet of Everett. We're happy to hear you had a positive interaction with Travis, who sounds like he delivered exceptional service throughout the car buying process. However, we understand your concerns regarding the closing document process. Transparency throughout the entire sales process is a key part of our Better Experience promise, and it sounds like we fell short in your case. Fast-Paced Signing Process: We understand that reviewing a large amount of paperwork can be overwhelming. Ideally, the finance manager should explain each document and answer any questions you have before finalizing the sale. We recommend reaching out to the finance department directly to request a breakdown of the $2,499 service charge and any associated warranties. They should be able to provide clear explanations and answer any questions you may have. Here's the dealership phone number: 425-265-8000. We apologize again for the lack of clarity during the closing process. We will use your feedback to improve the transparency of our finance department procedures. In the meantime, we appreciate you working with Travis and choosing Chevrolet of Everett.

Chevrolet of Everett responded

Thank you for your kind words about Chevrolet of Everett! We strive to deliver a positive experience in all aspects, from our service department to the overall atmosphere. We appreciate you feeling welcome here. We hear you loud and clear about the donuts! While we don't currently offer breakfast pastries in the morning, we do have a coffee bar with complimentary beverages. Would you be interested in other breakfast options we could potentially explore offering in the future? In the meantime, thank you again for your business and feedback! We look forward to seeing you again soon.

Chevrolet of Everett responded

Thank you for choosing Chevrolet of Everett for your Corvette service needs! We truly appreciate your loyalty and kind words. It sounds like you've consistently experienced great service and communication from our team, which is exactly what we strive for in our Better Experience promise. Is there a particular service advisor or technician who consistently stands out for you? We'd love to recognize them for their outstanding work. In the meantime, thank you again for your business! We look forward to seeing you again for your next Corvette service appointment.

Chevrolet of Everett responded

Thank you for sharing your experience at Chevrolet of Everett! We appreciate you recognizing Betty for her helpfulness. It sounds like she went the extra mile to assist you, even when your concerns weren't covered by warranty. That's a true example of our Better Experience promise in action! Is there anything specific about Betty's assistance that you found particularly helpful? Sharing these details can help us recognize her for her outstanding service. On behalf of the entire team at Chevrolet of Everett, thank you for your business and kind words! We look forward to seeing you again

Chevrolet of Everett responded

Thank you for letting us know about your positive experience at Chevrolet of Everett! We appreciate you recognizing JJ for his care, knowledge, and kindness. It sounds like he embodied our Better Experience promise by providing exceptional service. Is there anything specific about JJ's knowledge or kindness that stood out to you? Sharing these details can help us recognize him for his outstanding service. On behalf of the entire team at Chevrolet of Everett, thank you for your business and kind words! We look forward to seeing you again for your next service appointment.

Chevrolet of Everett responded

Wow! This is fantastic feedback for the Chevrolet of Everett team! Thank you for recognizing Nathan, Dallas, Drew, Sierra, Areli, and Mauricio for making your new Bolt EUV purchase such an awesome experience. We at Chevrolet of Everett take pride in our Better Experience promise, and it sounds like this team truly delivered! It's especially rewarding to hear you mention their honesty and integrity, especially in today's market. The fact that you travelled over 4 hours specifically to do business with Chevrolet of Everett speaks volumes about the positive experience they created. We would love to share your kind words with the entire team, especially Nathan, Dallas, Drew, Sierra, Areli, and Mauricio. Is there anything specific you'd like to mention about what made your experience so awesome? Every detail helps us recognize and celebrate our team members who are going above and beyond. On behalf of the entire team at Chevrolet of Everett, thank you for choosing us and congratulations on your new Bolt EUV! We wish you many happy miles of electric driving!

Chevrolet of Everett responded

Thank you again for your kind words about Chevrolet of Everett. We're thrilled to hear you had a positive experience and look forward to serving you again soon!

Chevrolet of Everett responded

Thank you for your honest feedback about your experience at Chevrolet of Everett. We're glad to hear the staff was helpful in finding the perfect car for you! We understand your frustration with the time spent signing documents and waiting for financing. An entire day is definitely longer than ideal. At Chevrolet of Everett, we strive to deliver our Better Experience promise, and that includes an efficient financing process. We'd like to apologize for the extended wait time. In some cases, contacting multiple lenders to secure the best possible financing rate can take extra time. However, we're always looking for ways to improve our processes. In the meantime, thank you for your business and congratulations on your new car! We hope you love it!

Chevrolet of Everett responded

That's wonderful to hear! Thank you for letting us know about your positive experience at Chevrolet of Everett. We take pride in our Better Experience promise, and it sounds like the team delivered!

Chevrolet of Everett responded

Thank you for sharing your positive experience at Chevrolet of Everett! We're thrilled to hear you found our service courteous and prompt. That's exactly what our Better Experience promise is all about! Is there anything specific about the service that impressed you? Perhaps it was a friendly interaction with a service advisor or a technician's clear explanation of the work performed. These details help us recognize our team members who are exceeding expectations. On behalf of the entire team at Chevrolet of Everett, thank you for your kind words! We look forward to serving you again soon.