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Chevrolet of Everett - Service Center

Everett, WA

4.6
613 Reviews

613 Reviews of Chevrolet of Everett - Service Center

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May 26, 2025

Great dealership! They really care about their customers. Would recommend to all! Nice that they provide Lyft services too! More

by dan.flora1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Flora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Chevrolet of Everett responded

We truly appreciate your kind words and recommendation! It's great to hear that you felt cared for during your visit-that's exactly what we aim for. Providing a BETTER EXPERIENCE, including convenient touches like Lyft service, is what sets Chevrolet of Everett apart. We'll be here whenever you need us!

May 23, 2025

The male that does the check in always treats us differently than other customers. Not polite at all, seems always too busy for us but when other customers walk in he seems to go above and beyond fo More

by Cwujad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Kenna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Chevrolet of Everett responded

Thank you for being honest with your feedback. We take concerns like this very seriously, and we're truly sorry that your experience didn't reflect the BETTER EXPERIENCE we promise at Chevrolet of Everett. Your experience matters to us, and we'd appreciate the opportunity to speak with you directly to better understand what happened and make it right. Please don't hesitate to reach out to our management team-we want every customer to feel equally valued and respected.

May 22, 2025

Kane was awesome. He was so friendly and knowledgeable. He was very caring and tried to meet all of what I was looking for. He really took into consideration my likes, More

by Elenaas11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kane Southey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2025 -

Chevrolet of Everett responded

We're so glad to hear Kane made your car-buying experience a great one! His thoughtful, personalized approach is a big part of the BETTER EXPERIENCE we strive for at Chevrolet of Everett. Thank you for the glowing recommendation-we're grateful to have earned your trust!

May 22, 2025

Kane was awesome! He was so friendly and helpful! I really felt like he was giving me the best option for my lifestyle and finances. I would recommend him to anyone! More

by Elenaas11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kane Southey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2025 -

Chevrolet of Everett responded

We're glad you had such a positive experience with Kane-he's a true asset to our team! It means a lot to know you felt supported in finding the best option for your lifestyle and budget. That's exactly what our BETTER EXPERIENCE at Chevrolet of Everett is all about. Thank you for the recommendation!

May 20, 2025

Very poor service, lack of communication, employee poor attitude, no customer service. Took a week to get inspected with no effort to resolve. More

by Lola
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown in service dept
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May 23, 2025 -

Chevrolet of Everett responded

We’re sorry to hear about your recent experience and appreciate you taking the time to share your feedback. This is not the level of service we strive for, and it’s clear we missed the mark. At Chevrolet of Everett, we are committed to delivering a BETTER EXPERIENCE, and your comments will be shared with our management team for immediate review. We take this seriously and will use it to improve how we serve our customers moving forward.

May 27, 2025 -

Lola responded

I am sending an additional response to give you more details for your follow up. The service tech assigned to me was Stanley and the name of the person who answered the phone when I called was CJ. Stanley was never available by phone though I called numerous times at various times. CJ would say she would give him the message to call me and in the 2 weeks he had the car, I received only 2 brief messages back as VM, neither of which answered my questions. It had taken a whole week to pass before the car was even pulled in for inspection and service. I was told they did not have a PO number or billing party or phone number, that these caused the delay. But that isn't accurate. I left my name and number, the name of my employer (this is a company car), the PO number - everything they would need to proceed. This car has a history at this dealer so they have record of past visits, billing party, contacts, etc. There was no valid excuse for waiting a week to even look at the car. But even after they looked at the car, communication was almost nonexistent. Stanley was unreachable and no one was giving me a call back or an update. All I could do was leave messages that went unanswered. Though this is a company car, I am the driver. Only I would know the car issues and be the person to contact to get approvals for work or discuss finding. Our corporate fleet manager also had the same complaint of poor communication, lack of response. There was no sense of urgency at all, causing us to pay for a rental car far longer than was necessary. In the end, this was the worst dealer experience I have had with either a company or personal car.

May 27, 2025 -

Lola responded

The dealer response is insufficient. I am the driver of this car. When I called to make the appointment for the tow drop off, I gave my name, phone number, employer (also serves as fleet manager) and PO. This car has history at this dealer location as well. Therefore, there should have been no delay in getting the car in for service, the purpose of having an appointment. Yes, the ONE phone call I had with Stanley was challenging because the aforementioned information was either not passed onto him or not noted at all. This is where the issue began. And I had no idea of delays because no one called me. It took me calling them after waiting for an update that never came. The process for check in on a tow is unsatisfactory. Due to this experience, I have informed my employer to avoid this dealer if we have other options. As a result, I am taking the car to another service provider for brakes, rotors and flush. The dealer did not earn our business. No further communication is required or expected. I don't want to spend more time repeating myself.

May 19, 2025

Dan is awesome. . kept me up to date and delivered as promised... Awesome job dan! More

by Cw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Flora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Chevrolet of Everett responded

We really appreciate you taking the time to highlight Dan’'s great work! Keeping you informed and following through on promises is exactly the kind of BETTER EXPERIENCE we’'re committed to delivering at Chevrolet of Everett. Thanks for choosing us.

May 16, 2025

There is a lot of moving parts in the service department, and JJ does an awesome job keeping you informed on progress. Happy with the work done on my van. Happy with customer service. More

by notthistime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ
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May 19, 2025 -

Chevrolet of Everett responded

Thanks for sharing your experience with our service department! We’re glad to hear JJ kept you well-informed throughout the process—that kind of communication is key to our BETTER EXPERIENCE here at Chevrolet of Everett. We appreciate your trust and look forward to seeing you again!

May 15, 2025

Very professional vehicle was ready as promised staff very friendly I would definitely use them again More

by Munawar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Flora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Kenna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Betty Sidebeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Chevrolet of Everett responded

We appreciate you sharing your experience! It’s great to hear that Dan, Stephen, and Betty provided friendly, professional service and had your vehicle ready as promised. That kind of reliability is what our BETTER EXPERIENCE at Chevrolet of Everett is all about. We look forward to helping you again in the future!

May 13, 2025

I am extremely pleased with the way Everett Chevrolet and Stephen Kenna handled my repair. Stephen kept me accurately informed of times and charges in a trustworthy manner. It's comforting to know that car More

by davef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Kenna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2025 -

Chevrolet of Everett responded

Thank you for the kind words! We’re glad Stephen provided clear, trustworthy communication and made your repair experience a smooth one. Delivering competent, reliable service is a big part of the BETTER EXPERIENCE we strive for at Chevrolet of Everett. We appreciate your trust!

May 12, 2025

Easy scheduling, work done on-time. Consistent. Always a great experience m, the staff is very courteous, prompt and ensures your vehicle is done as promised. More

by mike@burnsbusiness.com
Recommend Dealer
Yes
Employees Worked With
Stephen Kenna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Kenna
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May 19, 2025 -

Chevrolet of Everett responded

Thanks for the great feedback! We’re glad to hear Stephen and the team continue to deliver consistent, on-time service. That kind of reliability is exactly what defines the BETTER EXPERIENCE at Chevrolet of Everett. We appreciate your continued trust!

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