Chevrolet of Everett - Service Center

Chevrolet of Everett responded

Washington state requires customers to pay tax.

Chevrolet of Everett responded

Thank you for your kind words, Joanne! We're thrilled to hear that Dan provided you with exceptional service during the recall for your airbag. At Chevrolet of Everett, ensuring a BETTER EXPERIENCE for every customer is our priority, and it sounds like Dan consistently delivers on this promise by taking great care of your car. We appreciate your feedback and are pleased that Dan has been able to assist you effectively. Thank you for trusting Chevrolet of Everett with your automotive needs, and we look forward to continuing to serve you in the future!

Chevrolet of Everett responded

Thank you for taking the time to share your experience with the radiator flush service on your Yukon at Chevrolet of Everett. We're delighted to hear that you found the service to be both fast and thorough. At Chevrolet of Everett, we aim to provide a BETTER EXPERIENCE by ensuring our services are efficient and meticulously carried out to meet the high standards our customers expect. We appreciate your feedback and are glad to have met your expectations. Thank you for choosing Chevrolet of Everett, and we look forward to continuing to serve you in the future!

Chevrolet of Everett responded

Thank you for taking the time to share your experience, especially the positive aspects of working with Aaron. We appreciate you mentioning his excellent customer service and the discount he provided to acknowledge the extended wait time for your oil change. We understand your frustration about waiting longer than expected for a scheduled appointment. Our goal is to ensure efficient service, and we apologize that we fell short on this occasion. We are always looking for ways to improve, and your feedback is valuable. We are reviewing our scheduling and service processes to identify areas for improvement and ensure timely service for all our customers in the future. We take pride in offering additional complimentary services like checking and adjusting tire pressure during oil changes. We apologize that this was missed during your visit. We value your business and hope you'll give us another chance to demonstrate our commitment to exceptional service. Perhaps for your next service appointment, you could request a confirmed time slot when you arrive to help manage wait times. In the meantime, please don't hesitate to reach out to our service manager, Travis Arnold, directly at 425-265-8001 if you have any further questions or concerns.

Chevrolet of Everett responded

Thank you for the fantastic review! We're thrilled to hear that Aaron Henthorn consistently exceeds your expectations with his exceptional service. At Chevrolet of Everett, we take pride in our Better Experience, and Aaron's dedication to providing top-notch care, regardless of the job size, perfectly exemplifies that commitment. We are lucky to have him on our team!

Chevrolet of Everett responded

Thank you for your feedback about your recent service experience at Chevrolet of Everett. We appreciate you letting us know that you were unsure where to go initially upon arrival. We strive to create a welcoming and efficient service department experience for all our customers. It sounds like it may have taken a moment for someone to greet you, and we apologize for any initial confusion. We're always looking for ways to improve, so thank you for bringing this to our attention. We will ensure our service team is even more proactive in welcoming and assisting walk-in customers in the future. We're glad you were ultimately helped quickly. On behalf of the entire team, thank you for your business!

Chevrolet of Everett responded

Thank you for choosing Chevrolet of Everett for your service needs! We're thrilled to hear that JJ, once again, provided excellent service and that your entire appointment went smoothly. At Chevrolet of Everett, we strive to make the service experience as convenient and stress-free as possible. We appreciate you mentioning that you appreciated the text communication – that's a great way to stay informed throughout the process. We'll be sure to pass your kind words on to JJ! On behalf of the entire team, thank you for your business! We look forward to seeing you again for your next service appointment.

Chevrolet of Everett responded

We're thrilled to hear about your positive service experience at Chevrolet of Everett! It sounds like everything went smoothly, from easily scheduling an appointment to being greeted by a service rep upon arrival. We appreciate you mentioning the convenience of being able to grab breakfast with a friend while your car was being serviced. Our goal is to make the service process efficient and minimize disruption to your day. It's fantastic to hear we achieved that for you! On behalf of the entire team, thank you for your business! We look forward to seeing you again for your next service appointment.

Chevrolet of Everett responded

Thank you for choosing Chevrolet of Everett and for your continued loyalty! We're thrilled to hear you've been very pleased with the service here and wouldn't hesitate to return. Knowing we have customers like you who trust us with their vehicle's care is truly rewarding. We appreciate you mentioning JJ specifically. It sounds like they've consistently provided exceptional service and made your service experience positive. We'll be sure to pass your kind words on to JJ! On behalf of the entire team, thank you for your business! We look forward to seeing you again for your next service appointment.

Chevrolet of Everett responded

Thank you for choosing Chevrolet of Everett! We're thrilled to hear we did a great job with your repairs and were able to accommodate you without an appointment. We understand that unexpected car issues can arise, and we strive to be flexible whenever possible to get you back on the road quickly. Is there anything specific about the repair experience that you found particularly positive? We're always looking for ways to improve! On behalf of the entire team, thank you for your business! We look forward to seeing you again for your next service needs, scheduled or unscheduled.