Chevrolet of Naperville

Purchase of a 2015 Chevy Equinox (loaner with 6000 miles) Naperville Chevy is a good dealer with great salespeople. Bill Cranley was great to work with and happy to show several vehicles and work with us to g Naperville Chevy is a good dealer with great salespeople. Bill Cranley was great to work with and happy to show several vehicles and work with us to get us the best deal he could. Once we went for a test drive and he wasn't there. Emily Smith helped us out, maybe more helpful/knowledgeable than Bill because of her experience. They were very patient with us as we were shopping and comparing versus several competitor vehicles. However, when it cam to price, I was disappointed. I thought they'd come down in price more. After all it was a used vehicle and this is the third Chevy we've purchased from them in 7 years. They came down a little but not much; frequent buyers didn't matter. I also thought we were getting the back shade to cover the hatch; no luck without paying $134. I seriously thought it was included. We tested 4 vehicles and it was in at least 1 but evidently not ours. No luck. I did want and got the mud flaps. After being told they were $100/250 installed I found them online for $90 on the website they told me to look at. I reminded them of this twice when I took them the car for the work. It was still on the final bill. After again asking Sherri took it off but only after looking at the price online herself. And it was taken off after tax. I wasn't going to argue for the pre-tax price. I did ask about the price to install - basically $150 per hour for labor. That's the going price I was told and they were surprised when I told them during closing that I had a good mechanic already and did not plan to use the dealer. So, if you want a good Chevy expect good and friendly help but they will be firm on price even for repeat customers. I won't be going there for service except for my "free" oil changes for 2 years. We'll see. More

Used Vehicle purchase went smoothy. We did some shopping on the internet and found a couple of used cars at great prices - so good, in fact, that we wondered why they were so low. Both w We did some shopping on the internet and found a couple of used cars at great prices - so good, in fact, that we wondered why they were so low. Both were priced well under the Kelly Blue Book/TrueCar pricing. No other dealer within a few hundred miles came close. We visited the dealership and took one of the cars to the test track and felt no pressure from Will to hurry up with the test drive or make a decision on purchasing on the spot. We returned a few days later to test drive the other car and Omar treated us the same. Both of the cars had low miles and looked very clean inside and out. The sales staff told us they tried to price very competitively on used car pricing. The sales process was relatively quick although we felt we waited more than we should have a few times in that process. Sherri did a great job explaining all the perks we would receive as customers. Honestly, when she approached us with some thick catalogs, my guard went way up. I anticipated a really hard sell on accessories but she only showed us the mud guards in the catalog and asked if we were interested. We said not really and she moved on. She followed up by asking if we were interested in paint or interior protection. We said no, and that was that. She didn't push at all, which we greatly appreciated. We ended the process with Premo in Finance. We had obtained our own financing through Capital One at a low rate. They were able to beat it with an offer of .25% less which isn't much of a difference when the rate is that low, but it's about $110 over a 60 month period so it's something. They were also willing to drop the interest rate by .41% if we purchased an extended warranty. Overall we had a pleasant experience and would shop there again. More

Thank you! It was not my first visit to this dealership. This time I was there to trade in my old car. Service that was provided by Iggy Tusa was just excellen It was not my first visit to this dealership. This time I was there to trade in my old car. Service that was provided by Iggy Tusa was just excellent. He was very knowledgeable, polite, and patient. Thank you, Iggy! All the parer work was complete fast and easy. Thank you, Sammy Saad! As usual, I left them with a new vehicle. Thank you, Chevrolet of naperville. More

Great Experience! Had a great experience at Chevrolet of Naperville. Jim McElligott made us feel comfortable during the process and kept following up closely on the pro Had a great experience at Chevrolet of Naperville. Jim McElligott made us feel comfortable during the process and kept following up closely on the process(As it was out of state sale). Premo from finance team and manager Bryan made sure that we had a wonderful buying experience. Good Job. More

Great job Jim Doll Jim Doll did a great job of finding the car I wanted. The process was easy and Jim made us feel comfortable during the process. We appreciate his pr Jim Doll did a great job of finding the car I wanted. The process was easy and Jim made us feel comfortable during the process. We appreciate his professionalism and his great knowledge of the vehicles you offer. Will use him for all of our future purchases. More

Great Experience! Had the best positive experience with Chevy of Naperville. If you are looking for no pressure honest car purchasing experience go see Isaac Flores an Had the best positive experience with Chevy of Naperville. If you are looking for no pressure honest car purchasing experience go see Isaac Flores and sales manager Dan Gulley. I have never done business with two upfront Car dealers then these two men. Dan and Issac went above and beyond to earn my business and get the car my daughter and I were looking for. Thank you for making leasing a car such a pleasant experience. JS More

I was satisfied with my experience with the dealer This was my first time that I came to this dealership. I was treated with respect and information about the car was helpful.. I leased a trax car an This was my first time that I came to this dealership. I was treated with respect and information about the car was helpful.. I leased a trax car and I am satisfied. More

purchase 2015 impala - Kevin Fortman sales rep We purchased a 2015 impala at your dealership. our sales rep was Kevin Fortman. We had purchased our 2009 impala at the dealership and Kevin was our We purchased a 2015 impala at your dealership. our sales rep was Kevin Fortman. We had purchased our 2009 impala at the dealership and Kevin was our sales rep for that transaction. We were very happy with the way he treated us then and when it game time to buy again we asked for him. We were again very happy with our experience. We would recommend the dealership and kevin to our friends . I would like too add that we feel Kevin went the extra mile for us. Thank You Donna Johnson and Pat Byrne More

Trade in and purchase of Chevy Equinox I was very pleased at my experience trading in a 2012 Equinox and purchasing a 2015 Equinox. The sales professional I worked with ( Ian Lachman) was I was very pleased at my experience trading in a 2012 Equinox and purchasing a 2015 Equinox. The sales professional I worked with ( Ian Lachman) was fair, honest and worked hard to get me all of the eligible rebates I was entitles to receive. The entire experience from sales professional through the financing advisor was easy and low key. More

Cosco referred me to this dealership and I am happy they did Emily Smith was the sales person who made the whole experience enjoyable and informative. Jose in the service department was very helpful with additio Emily Smith was the sales person who made the whole experience enjoyable and informative. Jose in the service department was very helpful with additional accessories, and answering additional questions about the vehicle as well as the accessories. Emily Smith stayed late to see that my purchase experience was complete and satisfying and Jose made follow up phone calls to insure I received the vehicle in a timely fashion. Thanks to all office staff who were information, efficient and welcoming. Finally, the parts department staff facilitated a last minute purchase by having it delivered within a few hours to my home, Wow! More