Chevrolet of Naperville

Excellent Experience! After doing homework and looking at various other brands, I decided on a new Premier Chevy Equinox. Throughout my purchasing process, I primarily wor After doing homework and looking at various other brands, I decided on a new Premier Chevy Equinox. Throughout my purchasing process, I primarily worked with Omar Ramos (sales manager) and Ian Lachman (salesman), both of which were amazing and deserve substantial credit. They made the entire process seamless, were responsive to questions via both email and phone, addressed any concerns to my satisfaction, and gave me a sense of ease during the process. Overall, I would highly recommend both Omar and Ian, as well as the dealership. It was a fantastic experience. More

Excellent I got a nice looking truck and I was treated very respectfully and well attended, plus I they help me in what I really needed in a truck, great job 👍 I got a nice looking truck and I was treated very respectfully and well attended, plus I they help me in what I really needed in a truck, great job 👍🏻 More

Auto purchase Eddie and staff were knowledgeable about their vehicles. They took time with us and helped us find what we were looking for. we did not feel pressure Eddie and staff were knowledgeable about their vehicles. They took time with us and helped us find what we were looking for. we did not feel pressured at any time to buy and we felt respected and we were treated fairly. The dealer’s friendly and professional manner made a difference for us. I would certainly return here for another car or for service. More

Used car purchase After searching and numerous car dealers in and around the Chicagoland area. I stopped in to Chevrolet of Naperville at 17:30 on a Saturday afternoon After searching and numerous car dealers in and around the Chicagoland area. I stopped in to Chevrolet of Naperville at 17:30 on a Saturday afternoon which closes at 6 pm. We had seen a used car on thier lot and went inside to inquire. We were nicely greeted by sales person Emily Smith. She answered our questions about the vehicle and even at this late hour offered us to take a test drive in the vehicle. So as she pulls the car around and completely and knowleably instructed us on the features of the car we proceed to go on the test drive. Did not return until 6:40 long after they were done for the day and closed. I noticed the Manager Omar Ramos stayed as well and awaited our return. So we made an appointment to come back in on Monday at 2pm. I did notice Emily Smith the Manager Omar and the rest of the staff porter and cashier didn't grumble or look like they were being put out as we kept them late on a Saturday night. There was of course another car that I had in mind and went that Monday morning to test drive it and compare. Not telling them about that we went in to Chevrolet of Naperville at 2 pm. Emily was with another customer but came to acknowledge us and had a plate and the keys for us to test drive the car. Upon driving in the daytime I noticed that the windshiled had a strange wave in it lower center and a little dent in the rear plastic bumper which I did not see Saturday at night. Called Omar Ramos outside to show him what was going on with this car. Windshield was a deal breaker for us he sat in the vehicle thoroughly agreed about the windshield also the dent in the back facia. Without hesitation he lowered the price and stated they would put in a new windshield. I took this as that this is a stand up dealership and went in and proceeded to purchase the car. Upon returning home I noted the fog lights and side marker lights were not working so I mentionef this to Omar when we setup the appointment to have the windshield changed out. Setting that up was done within a timely manner within 4 days of purchace and they gave me a Chevy loaner car to boot. Service department was clean and well staffed they took me in within minutes and were very thorough in relating the issues to the mechanics. Rare as this will be I was extremely suprised and impressed with Chevrolet of Naperville from thier no hassle no haggle sales approach and Sales Representative Emily Smith to the consideration and care that I received from the Manager Omar Ramos even the Finance person, service department down to the cashier were professional, courteous and freindly. This is the first time in years that I did not have them remove the license plate holder with the dealership name on it. If they paid me for advertising it would be great! More

Thank You for the best car buying experience My husband and I walked into Chevy if Naperville expecting to only inquiry about a Chevy Equinox. After our positive and laid back shopping experience My husband and I walked into Chevy if Naperville expecting to only inquiry about a Chevy Equinox. After our positive and laid back shopping experience we decided to purchase. Everyone from sales, management and finance were extremely helpful in getting us the best deal posible! I highly recommend this dealership! Ileen, Rob and Carlos thank you so much for helping us buy our first family car. We will definitely be back! More

Emily is the best! Emily helped me for 7+ hours while I went back and forth about which car I wanted to purchase. She answered all of my questions 100% and was very pati Emily helped me for 7+ hours while I went back and forth about which car I wanted to purchase. She answered all of my questions 100% and was very patient with me while I test drove and compared many vehicles! She even let me and my mom take over her desk to write out pros and cons for each car and compare pricing for each vehicle. She was able to keep me right around my budget! thank you so much to Emily for helping me for such a long time and taking me through the process of purchasing my first car 🙂 I would recommend her a million times over to anyone shopping for a new vehicle! More

My salesman Iggy was pleasant and knowledgeable. Ignazio was very pleasant. He sold me a great vehicle. I’m very pleased with my car. I would definitely recommend this place to others! Ignazio was very pleasant. He sold me a great vehicle. I’m very pleased with my car. I would definitely recommend this place to others! More

Iggy was great Iggy was lots of help really great helped me pick out my dream car. I would highly recommend him to anyone looking to buy a car Iggy was lots of help really great helped me pick out my dream car. I would highly recommend him to anyone looking to buy a car More

Great Dealership Fantastic to work with - Ayman is very knowledgeable and was extremely helpful in listing out the options for our son as this was his first purchase. Fantastic to work with - Ayman is very knowledgeable and was extremely helpful in listing out the options for our son as this was his first purchase. Thank you !! More

Faith Renewed After a couple of difficult experiences, Ilene, Chase, Premo, and Joe in service renewed my faith in the dealership. Ilene gave me all the time I ne After a couple of difficult experiences, Ilene, Chase, Premo, and Joe in service renewed my faith in the dealership. Ilene gave me all the time I needed to make an informed decision, listened to my concerns, pointed out safety features that I value, and explained a lot of the technology in the vehicle (overwhelming coming from an older model). She even gave me some pointers in the negotiation and promised to be there to help when I had questions about all the vehicle is equipped to do. In short, she was easy to talk to and supported the entire purchase process; and she did it with a smile! Chase, Premo and Joe were also helpful, approachable, and kept the process smooth. It made my purchase fun, which is exactly what a new car purchase should be. I'm very pleased with my Blazer, thus far, and would highly recommend Ilene and the rest of the team that helped me. More