Chevrolet of Naperville - Service Center

Maintenance Team Grant is Great! Once again second maintenance visit at the dealership and fantastic experience from Grant assisting me all the way from arriving to departure. I feel Once again second maintenance visit at the dealership and fantastic experience from Grant assisting me all the way from arriving to departure. I feel when Im done, and drive away I received the best service possible. More

Three strikes and your out! I wanted you to be in the know about my past experience(s) with the Chevrolet of Naperville service department. First of all Pete Nania appears to be I wanted you to be in the know about my past experience(s) with the Chevrolet of Naperville service department. First of all Pete Nania appears to be very fair, care about the customer and their concerns. Pete is the only saving grace in all of my experiences with the service department. Other than that, my experiences with Chevrolet of Naperville service department have been perplexing and unsatisfactory. In my 3 visit to Chevrolet of Naperville service department, I have not had one smooth visit. 1st visit - Oil change - Tech forgot to add DEF, which in my opinion was a minor concern, other than myself asking 4 times if DEF gets filled. This was fixed and I chalked it up to stuff happens. 2nd visit - Check a seat rattle and Install running boards - New seat bracket ordered. Running boards installed in a poor manner- cab mount/frame bushing crushed, not installed straight and rattled. When I was talking to the Tech about the running boards, (name know later)interrupted us and told the tech to get back to work, Tech listen and walked away in the middle of our conversation. Leaving me scratching my head as what just happened when I was assisting on answering questions the tech had for me. This was beyond unprofessional and chalked it up to some people just don't get it. I was waiting there for 4 hours for this visit and Pete comp'd me on the running board install, appreciated. Scheduled a followup visit to rectify my truck concerns 3rd visit - Dropped off truck for the day at 7AM. I was supplied a loner vehicle, appreciated. I also noted a driver seat rattle(plastic) and asked if they could review. Of course nothing was found on drivers seat as I still hear it today. Passenger seat bracket was supposedly replace and running board fixed. When I arrived home, running boards were not fixed and corrected, contacted Pete to let him know my concerns. Sent him picture as proof that someone did not fix the running boards, let alone even look at my detailed concerns. We agreed to stop back in and fix the running boards as it should have been a 15-20 min fix. Driving to work today, the seat (supposedly fixed and bracket replaced) was shaking and rattling so loud and extreme, I actually thought the seat was disconnected and not attached to the truck. This was chalked up to do these people even care or even know what they are doing? I did contact Pete this AM on the balance of my concerns. When I purchase a new vehicle I only want it serviced by professionals and in a professional manner. As stated: I do not hold grudges and understand different people care differently about different things. I personally care a lot about my truck and need to make sure that anyone services it also cares. I have a hard time believing, as proven from my experiences that Chevrolet of Naperville service department cares. I am at a lose on how I am to proceed. I do not feel my truck is safe as I stated on phone when we talked last Thursday and even more UNSAFE NOW after Chevrolet of Naperville service department had it for an entire day. What was actually worked on in in 10 hours? In my opinion days wasted and my truck is worse than it was before Chevrolet of Naperville service department touched my truck.... More

Volt magic Emily Smith helped me through purchasing a 2017 Volt last year. She was fantastic and the car is even better! I have used under 40 gallons of gas th Emily Smith helped me through purchasing a 2017 Volt last year. She was fantastic and the car is even better! I have used under 40 gallons of gas the past 12 months 😀 even though I have over 10k miles! I had one small service issue (computer) and Pete Nania was great to work with, getting my car fixed quickly. I highly recommend Emily, Pete and the whole Chevy team. More

They took care of tire pressure issue The car must not have been calibrated to make sure it was reading and displaying the true tire pressure so they took it right away and fixed it The car must not have been calibrated to make sure it was reading and displaying the true tire pressure so they took it right away and fixed it More

As usual, Angus provided great service! Awesome service as usual. Angus explained exactly what I needed it. In the exact timeframe. I always will remain a loyal Chevy customer! Thank you! Awesome service as usual. Angus explained exactly what I needed it. In the exact timeframe. I always will remain a loyal Chevy customer! Thank you! More

Quality service at a reasonable price I brought my used truck/suv in for some recommended services. Even though I didn't have an appointment, the work was done quickly, professionally and I brought my used truck/suv in for some recommended services. Even though I didn't have an appointment, the work was done quickly, professionally and at a fair and reasonable price. Sean Drane, my service advisor did a very good job and it was a pleasure to work with him. Thank you to everyone at Naperville Chevrolet and keep up the good work. More

Excellent service Originally leased my Colorado from Chevrolet of Naperville and had a good experience working with Iggy Tusa. When I went back to get my bed liner and Originally leased my Colorado from Chevrolet of Naperville and had a good experience working with Iggy Tusa. When I went back to get my bed liner and cover Sherri Pacchiano and Jim Engebretsen took great care of me. If going here I would recommend working with all three of these employees. More

Good service Came in for an oil change and tire rotation. Service was done in 45 minutes. Was told I the appointment would be an 75 minutes. Came in for an oil change and tire rotation. Service was done in 45 minutes. Was told I the appointment would be an 75 minutes. More

Always Great!! I bought my truck at another dealership but come here for service, they are great and always take care of my issues. An they always wash my truck for I bought my truck at another dealership but come here for service, they are great and always take care of my issues. An they always wash my truck for free. More

Promp They said 2.5 hours, and it was. And they were kind enough to wash my camero after my service..cool dudes, no hassles..hoorayy They said 2.5 hours, and it was. And they were kind enough to wash my camero after my service..cool dudes, no hassles..hoorayy More