Trust me, if and when, we get such a survey (see below), Village Chev will get the lowest review possible from us. This is for the several reasons I spoke to “YOU” about on the phone, namely:
1. Our phones in appointment was not on the schedule and everything had to be spelled out again. Your explanation was that “your staff must not have saved it in the computer system”. The information we provided on the phone was very complete and detailed AND even included our VIN!
2. We had asked for a growling noise to be checked out. It was not. A waste of our time!
3. After receiving a voicemail stating the car was ready for pick up, I called back and was told that “she had already picked the car up”. For good reason, I was concerned that our car was stolen.
4. When placed on hold for your staff to find the paperwork, the hold time was so long that the call rang back to the main service number. This was a total cluster!
Now, I see on our receipt that “IF WE ARE NOT COMPLETELY SATISFIED TO CONTACT STEVE CLARK.....YOUR COMPLETE SATISFACTION IS OUR #1 GOAL!”
Well, I would have suggested you start with some form of apology rather than a host of excuses! You did not offer even the simplest of apologies. That should be UOUR first form of courtesy.....ALWAYS!!!!
Needless to say, our first (and now only) experience with Village Chev was EXTREMELY poor. Trust me, we will pass THAT word on to friends and family!