Chicago Northside Toyota

I wish I had seen this review board before going to this Toyota service center. They are the worst guy I have ever seen in any life and I am not sure how come Toyota lets these guys stay on their job or is Toyota service center. They are the worst guy I have ever seen in any life and I am not sure how come Toyota lets these guys stay on their job or is it Toyota itself that wants customers. These guys have the usual tactic to every customer. Every time, I go for oil change but end up doing the intermediate or the major service. On every visit, they recommend doing some crap which is not at all needed for a brand new car. This one time, they charged me $400 and did not do the basic maintenance things like the water for the wind shield wiper. I went to this service center with the complaint asking how come you guys didn't even do the basic maintenance, this guy Juane In responded that this might be mistake and everything else must have been done properly. My instinct told me that there must be other things that they didn't do it as promised in the major maintenance list of things to be. So I picked a random simple maintenance list of lubricating the door hinges and locks and took this moron to check the doors. Guess what.....The doors weren't lubricated either. I was pissed off and asked him for an explanation. From there, this guy went rude and asked me leave the shop or will call the police. When I asked him to call the police in front of other customers, he realized he made a mistake and kept silent. Then comes the good cop bad cop tactic. He sent a new guy by the same name to me to tackle the situation. This guy took me outside the office and speaks nicely to come next day to see their manager Peter Sober. This is the same guy peter sober who serviced my car the previous day. I had no other option other than to meet this manager peter sober and director Bob Heath next day. As I was walking towards my car, these morons working there made some kind of racist comment and everyone started laughing at me including few customers inside the shop. I guess, the customers missed the point that they will also be subjected to the same humiliation if they go with any problems in future. Next day, I went to this shop to speak with the manager and the director, both the manager Peter Sober and Director Bob Heath didn't care about the service faults or the rude behavior of their staff. They were protecting their staff behavior and serviceman ship. Their behavior truly explained why their staff didn't care to speck nicely to a customer who went in with a complaint. After all this , both the manager and Director are saying that they are the best guys in the entire Chicago land and that is why they have been awarded three times in row for their best service. I wonder how awards are given to these kinds of morons who don't even know how to service a car and know how to behave with a customer. After speaking for some time with the manager Peter and Director Bob, I realized that this is a waste of time arguing and decided to go to office instead. On a last note, I told the director that I intend to write a review about this service center, He flipped off and went away. They cared less about the reviews and customer complaints. I am not sure if writing a review will really make these guys feel sorry for what they did to me and my wife. I waited in the shop for 2 hours to speck to these guys on a Tuesday morning skipping my office hours, only to return empty handed with more humiliation and frustration. I just want to write about this incident so that others can learn from my mistake of choosing the worst dealer and should always research before choosing any dealer for service etc. Please do not go tot this shop and expect to be treated like you are not existent. You will know the true color of these guys only when you go with a problem. We are better off getting our cars serviced by a local mechanic or self. I can keep on writing on my WORST day about this service center. I must have paid close to about #2500 to this shop during my year and half visit and finally got to know how mean and rough these guys are when you point mistakes on their side. They have no regard for customers and only speak of high regard for customer service I never expected Toyota behaving like this. I will never ever go to TOYOTA or buy any TOYOTA in future. Please spread the message about this worst service center that will not do the required service but will charge you exorbitantly. If anyone wants to continue the service here, please make sure that all service are done properly before leaving the shop. Please inspect yourself few things that we can do it ourselves and you will discover that havn't done all the list of things they charged you in the maintenance. I would like to give negative stars but there were no options like that to choose . More

The place was very clean, offered television on a rather huge screen (not quite sure about the dimensions), free drinks (such as hot chocolate, coffee), good services and other conveniences (vending machine huge screen (not quite sure about the dimensions), free drinks (such as hot chocolate, coffee), good services and other conveniences (vending machines, very clean washrooms, employee friendliness.) The service was quick -- an oil change, and I've been to this dealership many times before, and the service is always astounding. I'm sure that I'll be back for future services, and recommend it to others. After reading quite a terrible comment of this dealership, one that consisted of complaints about their customer services -- I'd like to say that the employees there are rather busy thought they may not seem it, and it doesn't hurt to approach when you have a question. These workers are waiting for you to tell them about your problem at their desks, which is the first place one steps into after dropping your car into their garage. Then they'll help you, and just because an estimate of time may be long, and even if the place was "empty," this does not mean that they're doing terrible service. They're simply being honest, and this service may truly need this length of time. Anyway, in conclusion, this dealership had wonderful service, friendly employees, and kept my time well spent. More

I went there for some repair work. There were 5 workers in the "write up" room,no customers, but no one could be bothered to come out to me, to tell me where to go. When I entered that room, everyone appe in the "write up" room,no customers, but no one could be bothered to come out to me, to tell me where to go. When I entered that room, everyone appeared to be doing nothing, finally someone asked if he could help me. This person did not listen to what I was telling him about my car's problems, then told me the estimate time would be from 1 hour to 3-4hours. I pressed him on why to evaluation would take so long and he was vague, then said he said 1-2 hours. (The place was empty) I declined service and left at that point. I have been there before and felt they always "piled on" with services that they suggested you need, which would cost several thousand $$. I usually go to an independent repair shop because of this, but today's problem was one my car guy couldn't fix without the specialized equipment the dealer has. I will not be back. And I don't expect them to stay in business long. More

This place is a RIPOFF. They told me I had to have a lot of extra work done such as power steering flush, air induction service, brake fluid flush and other things which were not necessary just to pad the b of extra work done such as power steering flush, air induction service, brake fluid flush and other things which were not necessary just to pad the bill. I should have known better. I won't make that mistake again. More

This dealer is BIG CHEATER - DONOT GO TO HIM First he This dealer is BIG CHEATER - DONOT GO TO HIM First he advertised the price on AutoTrader as 13.5K, when I try to buy it he said it was a mistake and This dealer is BIG CHEATER - DONOT GO TO HIM First he advertised the price on AutoTrader as 13.5K, when I try to buy it he said it was a mistake and price was 13.9K. The advertisement said keyless entry and sales person assured me that before purchase that that car has keyless entry. Then after I purchased the car, then all of sudden attitude changed. He said he will search for the keys and after 2 days said that keys are not found! The financing guy made mistake and asked us to drive 30 miles twice. The second time I told them that I will take my complaint to Toyota then the owner actually asked me leave his premises - talk about respecting the customer! The whole place sucks! DO NOT BUY FROM THEM More

Brought my 2006 Highlander in for its 25k service and replacement of third row seatbelts which had been chewed up by my dog. I was told that installation of both the belts would be about an hour of labo replacement of third row seatbelts which had been chewed up by my dog. I was told that installation of both the belts would be about an hour of labor. Called several days later and was informed that the car was ready to be picked up. After paying for the work and driving away I realized that they had not installed the seatbelts and had given them to me. I returned the car and explained what happened. Service rep did not apologize or offer to either reduce or comp labor costs. When I said that I expected to either receive reduced or comped labor for installation, service rep said that he would need to check with his manager. He eventually claimed that it would take four hours instead of one to install the seatbelts and that no accommodations would be made on the labor. I next spoke to the assistant manager who began by questioning whether I really picked up the car when I said that I did. He then stated that the best he could would be to reduce labor costs two hours. After telling him that this was twice the cost that I was originally quoted and that it did not adequately compensate me for my time in having to bring the car in for a second visit, he brought over the manager who refused to budge. I left with the seat belts and called several Toyota service departments in the area, all of whom said that the job would take at most two hours and probably closer two one. In other words, they both lied about the labor costs AND refused to make any reasonable accommodations for the trouble they put me through in saying that my car was ready when it actually was not. More

Northside Toyota is a complete rip-off. Every time you go in for an oil change, they tell you that your car needs thousands of dollars in repairs. Even if you follow Toyota's recommended maintenance schedule in for an oil change, they tell you that your car needs thousands of dollars in repairs. Even if you follow Toyota's recommended maintenance schedule, they try to sell extra stuff. Their prices are awful. They always throw one price at you, and if you don't like it, they pretend "oh wait we're having a sale right now", and knock off $20. Toyotas are supposed to be great cars, but according to what they recommend at this dealership, these cars must be falling apart after 20 thousand miles. They try to sell you the same fluid flushes every time, I had to remind them that I just had it done a few thousand miles ago, then they check their computer and say "oh yeah, now I see it". I understand how the business works, you're supposed to sell more work to customers who only come in to spend $20 for an oil change, but these guys are heartless. Instead of being kind and building customer relationships for a long period of time, they'd rather take your money now and they don't care if you're satisfied enough to ever come back. If you simply HAVE to use this dealership, your only remaining option is to make sure you go in the evening, and talk to JUAN in service. He is extremely friendly and is the only guy there who will really tell you what your car needs. More

North Side Toyota...where can I start may be by saying that I will never set my foot there and I regret going in first place. I took my car for repair, I had my check engine lamp On. I figure since it i that I will never set my foot there and I regret going in first place. I took my car for repair, I had my check engine lamp On. I figure since it is Toyota the best place to take is to Toyota dealership..well NOT this one. The mechanics check my car and told me the price that I have to pay to get it fix, which was pretty expenssive because they charge very much for labor. A part that can be changed in 15 mins max, they needed an hour and this costs $102. Any way they gave me the estimate told me once they change two parts my car won't have that problem. Even though it was extremelly expenssive I decided to go for it because I figure they were professionals. After spending about $500 I drove my car out of Toyota thinking that this is the end of the problems. I felt it was expenssive but at least it was done by someone that knows what he is doing. The check engine was off. 5 days after that the check engine came ON again. I was very unhappy to find out that therewere more parts to be change to fix the innitial problem that I had with the car. I got a call from their representative telling me that now I need to pay $700 more and the problem will be fixed- THE SAME PROBLEM .... As I started asking more questions why did they change the other two parts to begin with , if they were not causing the problem , the guy became very mean and was treating me like an idiot. Telling me that I don't know anything about cars and so on. WELL let me tell you what these idiots did... The first time they changed parts that were JUST fine....and were not causing the problem , whether it's because they don't know what they are doing or just decided to rip me off is just as bad. I personally think they rip me off. Theydidn't want to take resposibility for the mistake that they made, they didn't offer me any compensation or appology and they didn't stand behind the servicing that they preformed the first time. But wanted me to pay $700 more and believe them that everything will be fine. VERY RUDE. They could have changed half the parts in my car before they got the problem fixed - this is insane. If I was you I would think twice before taking my car there...I know I won't ever again!! !! I wish I could give them minus 10 stars. More

North Side Toyota...where can I start may be by saying that I will never set my foot there and I regret going in first place. I took my car for repair, I had my check engine lamp On. I figure since it i that I will never set my foot there and I regret going in first place. I took my car for repair, I had my check engine lamp On. I figure since it is Toyota the best place to take is to Toyota dealership..well NOT this one. The mechanics check my car and told me the price that I have to pay to get it fix, which was pretty expenssive because they charge very much for labor. A part that can be changed in 15 mins max, they needed an hour and this costs $102. Any way they gave me the estimate told me once they change two parts my car won't have that problem. Even though it was extremelly expenssive I decided to go for it because I figure they were professionals. After spending about $500 I drove my car out of Toyota thinking that this is the end of the problems. I felt it was expenssive but at least it was done by someone that knows what he is doing. The check engine was off. 5 days after that the check engine came ON again. I was very unhappy to find out that therewere more parts to be change to fix the innitial problem that I had with the car. I got a call from their representative telling me that now I need to pay $700 more and the problem will be fixed- THE SAME PROBLEM .... As I started asking more questions why did they change the other two parts to begin with , if they were not causing the problem , the guy became very mean and was treating me like an idiot. Telling me that I don't know anything about cars and so on. WELL let me tell you what these idiots did... The first time they changed parts that were JUST fine....and were not causing the problem , whether it's because they don't know what they are doing or just decided to rip me off is just as bad. I personally think they rip me off. Theydidn't want to take resposibility for the mistake that they made, they didn't offer me any compensation or appology and they didn't stand behind the servicing that they preformed the first time. But wanted me to pay $700 more and believe them that everything will be fine. VERY RUDE. They could have changed half the parts in my car before they got the problem fixed - this is insane. If I was you I would think twice before taking my car there...I know I won't ever again!! !! I wish I could give them minus 10 stars. More

As long as this is now Northside it is okay, but when it was Metro Toyota, they were a big rip off. Left an impression, and it was the wrong one. I NEVER had a problem with Northside Toyota. They evaluat was Metro Toyota, they were a big rip off. Left an impression, and it was the wrong one. I NEVER had a problem with Northside Toyota. They evaluated my brakes correctly. I need new ones. BUT when this was METRO they told me I needed brakes when I did not. They told me I needed hoses when I did not. The change in management was extremely welcome. The above rating is for Northside Toyota. More