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Chrysler Dodge Jeep Ram of Seattle - Service Center

Seattle, WA

4.5
611 Reviews

611 Reviews of Chrysler Dodge Jeep Ram of Seattle - Service Center

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May 04, 2024

Eliza was great. Got me in and out of service very quickly. Greatly appreciate it. More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliza S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024

Sage and Eliza are always great service agents for me. Attentive and thorough Very thoughtful. I trust them to know what my Jeep needs. Thank you. More

by JMOSMITH11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliza S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sage E.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris, Tara,
May 02, 2024

I’ve been going to this dealership’s for 20 years and bought multiple cars from Jay Fahd. I think the dealership under current ownership seems. More organized and professional. James, whose w went th More

by john@met-cos.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eliza S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
George C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Seattle Jeep responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help! David Granger General Manager david@seattleautofamily.com

May 02, 2024

$50 for a cabin air filter that’s cost $16 on the Mopar website plus $50 to install which takes less than 5 mins makes me feel like I was overcharged by a large amount. No one could find my bumper to bu More

by MANNERS21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024 -

Seattle Jeep responded

Hi, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to address your concerns. Please reach out to us directly when you have a chance. Thank you, and we look forward to hearing from you. David Granger General Manager david@seattleautofamily.com

May 01, 2024

Just drove the jeep 8k miles since i bought it. I got extended warranty as well. Got the service estimate of $2k just after 8000 miles. Moreover i got 4x4 service estimate for $400 which i was assu More

by SUKHRAJ.DHOOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eliza S.
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Seattle Jeep responded

Hello, it is disappointing for us to hear that your experience was anything less than great. We'd like the opportunity to discuss this with you. Please reach out to us at your earliest convenience to discuss how we can turn your experience into a positive one. David Granger General Manager david@seattleautofamily.com.

April 29, 2024

I specifically asked that you keep my work van locked while on your lot, and when I came back not long after dropping it off, I found it in the back lot unlocked. I let the desk know again that it needs More

by s@d.com
Recommend Dealer
No
Employees Worked With
Eliza S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Seattle Jeep responded

Hi, we're disappointed to hear of the negative experience you had at our location. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. David Granger General Manager david@seattleautofamily.com

April 29, 2024

Dropped my car off for a quick line oil change. Deferred multiple recommendations, costly but not urgent. E.g Brake light change could be $80. I asked if it was a halogen bulb. No, but these. Bulbs More

by CHRISAMERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah M.
3.0
This rating includes all reviews, with more weight given to recent reviews.
George C.
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Seattle Jeep responded

Hi, we regret to hear that you had this experience with us. Here at Seattle Jeep, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager to discuss ways we can better serve you in the future. David Granger General Manager david@seattleautofamily.com

April 28, 2024

The estimates are high cost and uncompetitive with other auto repair services. Well, this is expected from dealers, the quality of service is low. I received an inaccurate list of quoted services for my veh More

by brush.sarah.a
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Eliza S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Seattle Jeep responded

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please contact us at david@seattleautofamily.com so we can work with you to make this right. David Granger General Manager david@seattleautofamily.com

April 27, 2024

Thank you very much for great customer service. My car running smoothly after they do the alignment ,tires rotations,,changes oil and do the brake clutch checked.. More

by E.POPLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Seattle Jeep responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care! David Granger General Manager david@seattleautofamily.com

April 25, 2024

Sage has been fantastic. Quick to communicate and to understand my situation. I am frustrated that I brought my truck in for service, was charged $240 to have a check engin More

by blainem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sage E.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Seattle Jeep responded

Hello, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us when you have a chance. Thank you, and we look forward to hearing from you. David Granger General Manager david@seattleautofamily.com

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