Back

Chrysler Dodge Jeep of Paramus

Paramus, NJ

2.3
870 Reviews
Chrysler Dodge Jeep of Paramus is proud to serve New Jersey, New York and the surrounding area with quality Chrysler, Dodge, Jeep, and Ram vehicles as well as a vast selection of pre-owned cars. Come visit us at 315 Route 4 West.
Contact Dealership

315 Route 4 West

Paramus, NJ

07652

Directions

By Type

Showing 870 reviews

August 08, 2020

my first time at the dealership to trade in my 15 jeep grand cherokee for a 2020 jeep grand cherokee was a very good experience will work with this dealership again. Especially Victor did not move ahead More

by Gbeaman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos in finance , Victor Belaunde
Aug 09, 2020 -

Chrysler Dodge Jeep of Paramus responded

Thank you for taking the time to write a review! We are thrilled to hear Victor and Carlos went above and beyond to assist you with a high level of customer service throughout the process. Congratulations on your new 2020 Jeep! We appreciate your positive feedback, and we are looking forward to working with you again in the future!

August 05, 2020

Non-exsitent Customer Service After The Sale Very attentive prior to the sale. Friendly and professional. I got a price I could live with. Had a couple of minor issues after the sale. 7 emails an More

by Hobia1616
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rafael Rodriguez, Milton Rodriguez
Aug 19, 2020 -

Chrysler Dodge Jeep of Paramus responded

Thank you for your feedback. We are concerned with your response. Customer service is very important to us. Please reach out to us today or tomorrow so we can find a way to rectify your complaint and come together with a solution. I look forward to hearing back from you. I can be reached directly through phone and email Monday-Friday 8:30 am-4 pm. Steve Bradt Service Manager sbradt@rt4cars.com

Aug 19, 2020 -

Hobia1616 responded

Two points to be made after your response to my negative feedback: 1. Why is the service a manger responding? I don’t know you. I didn’t deal with you. I’m not complaining about service. I’m complaining about sales! 2. Why should I reach out to YOU after my 9 separate correspondence to your dealership have gone unanswered for SIX WEEKS! You want to “discuss” my issue and you expect me to reach out to YOU? I like this format best to continue our discussion. You just proved my point once again - non-exsistent customer service.

Aug 21, 2020 -

Chrysler Dodge Jeep of Paramus responded

Hello, I'm very sorry to learn about your frustration and any inconveniences that have come from it. Unfortunately, we are unable to provide the proper assistance without you calling us or providing us with a name to look up in our records. Our Sales Team is sorry for your experience and we would all like to discuss this in order to better understand and help you. Please reach out to me at your soonest convenience. I truly appreciate your time. Best, Sylwia Kotarba Customer Satisfaction Coordinator skotarba@rt4cars.com

Aug 21, 2020 -

Hobia1616 responded

I told Rafael in my SEVENTH email to him that I would not be contacting him again if he did not respond back. I also told him I would have no choice but to leave negative feedback for him and your dealership so I have kept my word on both points. I also cc’d the sales GM Mr. Talmo and never heard a word from him. I’d be willing to bet that if you show Rafael this thread, he’ll know who’s posting. If he doesn’t, then his customer service skills are worse than I thought.

July 26, 2020

Our new Jeep Cherokee Excellent buying experience. Shahed Ahmed did an outstanding job selling us on the Cherokee. He was personable and professional He worked with us to More

by coachhunt17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shahed Ahmed
Jul 27, 2020 -

Chrysler Dodge Jeep of Paramus responded

Thank you for the positive feedback! We are delighted to know that you had an excellent car-buying experience with us and with the help of Shahed who was personable and professional. We appreciate you recommending us!

July 26, 2020

Great dealership, very organized and customer-service oriented. Thomas was my salesman and he did a great job of helping me find my desired vehicle and was patient and willing to work with me to make a d More

by Coconehms
Recommend Dealer
Yes
Employees Worked With
Thomas Hogue
Jul 27, 2020 -

Chrysler Dodge Jeep of Paramus responded

We are super happy to know of Thomas's care and level of helpfulness. Congratulations on finding the right match! 100% customer satisfaction is something we always strive for here at Chrysler Dodge Jeep of Paramus! Thanks for your recommendations. Safe travels to you and your family!

July 15, 2020

In my opinion, Aleksey Rush was both dishonest and displeased to compromise. In addition, I would never be able to recommend this dealership to other individuals. More

by Car
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Aleksey Rush
Jul 15, 2020 -

Chrysler Dodge Jeep of Paramus responded

Hello, I regret to learn about any interaction that has led to your negative impression. We strive to provide all of our guests with respectful and honest service and it is concerning that you felt otherwise. Please reach out to me so that we can address your concerns. I look forward to connecting with you. Best, Sylwia Kotarba Customer Satisfaction Coordinator skotarba@rt4cars.com

July 14, 2020

Was a wonderful experience Victor help us a lot and we got exactly what we wanted, good deal good price, happy owner of Jeep wrangler !! More

by frankzua09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Andujar, Heather Curcio, Victor Belaunde
Jul 15, 2020 -

Chrysler Dodge Jeep of Paramus responded

Thank you for the great review, Frank! We're glad to see that Victor's outstanding service helped you find the perfect car at the perfect price! Congratulations on your new Wrangler; please come back at any time.

June 27, 2020

Excellent service . Leo mora was the sales person. . This is my 2nd truck from here. Very happy. Thank you I rate this dealer a ten More

by gvcpremier
Recommend Dealer
Yes
Employees Worked With
Manny Andujar, Leo Mora
Jun 28, 2020 -

Chrysler Dodge Jeep of Paramus responded

Thank you so much for your feedback about the services provided. Congratulations on another truck! We appreciate your amazing rating for his. Have a great day!

June 08, 2020

Wonderful experience buying my Jeep. I will never go anywhere else to purchase a vehicle. Highly recommend. Treated us like we were family. Simply the best More

by mmccue1111
Recommend Dealer
Yes
Employees Worked With
Manny Andujar, Raymond Espinoza, Warren Talmo
Jun 09, 2020 -

Chrysler Dodge Jeep of Paramus responded

Thank you for taking the time to share your wonderful car-buying experience with Raymond, Manny, and Warren! Enjoy your new ride! Don't hesitate to reach out when we can help you again down the road!

June 02, 2020

Rich Jest immediately facilitated our test drive and personally assisted with finance negotiations. He was respectful towards our budget and got us a great deal. More

by Sjlayer
Recommend Dealer
Yes
Employees Worked With
Richard Jest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2020 -

Chrysler Dodge Jeep of Paramus responded

Rich is definitely an outstanding team member. Thank you so much for sharing your feedback for him. Congratulations on your vehicle! We hope you are enjoying it. If there is anything else we can do to assist, please feel free to reach out. Our team is happy to help!

May 29, 2020

Leo M sales and Manny finance were great many others Leo M sales and Manny finance were great many others need some serious training as they are clueless and rude from finance to sales dept More

by NNCONDO73
Recommend Dealer
No
Employees Worked With
Richard Jest
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Andujar, Jesse Lopez, Leo Mora, Milton Rodriguez, Warren Talmo
May 31, 2020 -

Chrysler Dodge Jeep of Paramus responded

Hello, Thank you for sharing your feedback. I would like the opportunity to learn more about any dissatisfaction with your experience. Please contact me when you have a moment to share more feedback. Best, Sylwia Kotarba Customer Satisfaction Coordinator skotarba@rt4cars.com

...
20
...