Chrysler Dodge Jeep of Paramus

Wonderful experience buying my Jeep. I will never go anywhere else to purchase a vehicle. Highly recommend. Treated us like we were family. Simply the best anywhere else to purchase a vehicle. Highly recommend. Treated us like we were family. Simply the best More

Rich Jest immediately facilitated our test drive and personally assisted with finance negotiations. He was respectful towards our budget and got us a great deal. personally assisted with finance negotiations. He was respectful towards our budget and got us a great deal. More

Leo M sales and Manny finance were great many others Leo M sales and Manny finance were great many others need some serious training as they are clueless and rude from finance to sales dept Leo M sales and Manny finance were great many others need some serious training as they are clueless and rude from finance to sales dept More

BUYERS BEWARE!! I purchased a 2016 Jeep Grand BUYERS BEWARE!! I purchased a 2016 Jeep Grand Cherokee Summit, that I purchased from Jeep Chrysler Dodge Jeep of Paramus on February 1, 2020. T BUYERS BEWARE!! I purchased a 2016 Jeep Grand Cherokee Summit, that I purchased from Jeep Chrysler Dodge Jeep of Paramus on February 1, 2020. The car was advertised as a Certified Pre-Owned Vehicle that had undergone a “100-point” inspection. Prior to purchasing the vehicle, I was assured that it was checked entirely and ran without issue. After about 35 days of ownership, I had to bring my vehicle into the service center due to a loud grinding sound that came from engine bay when starting the car for the first time any given day. The car stayed with the service center for about 5 days. During its stay, the technician advised that he replaced one of the “Lifters” and assured that the car was “ready to go”. The next day, the rattle sound was still present and it was obvious that I needed to take my car for another service visit. I took my car into the service center for the second time and for the same reason. This time my car was there for about 3 days. I was advised that the “tension belt” was loose and a part needed to be replaced. After another day, I was told that the car was ready and could be picked up. I requested that they keep the car one extra day to see if the sound was truly gone. After a little hesitation on their part, they agreed. The following day, around mid-afternoon, I received a call that my car was ready and to come pick it up whenever I got the chance. However, on the following morning when I started my car, again the sound was present and unchanged. Soon after receiving my car back for the second time I took it back to the service center of Chrysler, Jeep, Dodge of Paramus. My car was in their possession for 3 days, during this time I was advised that the bearing for the tension rod was replaced. I requested that they keep the car until the end of the day to start it up one more time, and ensure that the sound was no more. The next morning after receiving my car back for the third time, I started my car to begin my commute to work. Much to my surprise, the sound was present and unaffected by any of the dealerships repair attempts. I made a fourth appointment for my vehicle with the service center at Chrysler, Jeep, Dodge of Paramus. This visit, my car was in the service center for about 4 days. I did not receive any updates on my cars repairs for the first two days. On the third day, I received a call from Tony in the service center. I was surprised to hear him advise that the sound could not be heard and no work had been done on the car during the then 2 days it was in their possession. The current date is May 8, 2020 and I currently have an appointment to take my car into the service center at Chrysler, Jeep, Dodge of Paramus for a fifth time in only 3 month, for the same issue. All attempts at correspondence with anyone on the management team at Chrysler, Jeep, Dodge of Paramus have gone unanswered. I have attempted to reach out to Milton Rodriguez, Dean Redmond, Heather Curcio, Warren Talmo as well as my original salesperson Stanley Belice; and have gotten no response. I first attempted to get in touch with Ms. Healther Curcio on March 16, 2020 vius email. She had sent out a generic email when I made my first appointment for this vehivle on March 13, 2020 indicating that she was the Service Manager. I have also CC’ed her on all subsequent emails since that date. Ms. Curcio has been CC’ed on emails detailing my issue and my many failed attempts at correcting my issue, she has also received videos that show the reoccurring issue. Ms. Curcio has yet to ever respond to a single email. After leaving a review detailing my experience with Chrysler, Jeep, Dodge of Paramus. Mr. Dean Redmond, who is listed at the dealership’s general manager, commented on my post asking me to email him with my concerns. I immediately emailed Mr. Redmond back with full details of my repeated issue and my many attempts to correct the issue. Mr. Redmond has never once responded to any of my correspondence. I was later advised by Ms. Marilyn Batres that Mr. Redmond had retired all of a sudden, only to later be told by a different staff member that he was very much still working. Ms. Marilyn Batres emailed me in response to one of my emails to my sales associate. She advised that she was an Internet Sales Liasion. She advised me that she would forward my concern to the appreciate channels. However, I later found out that she was simply forwarding my concerns to a generic customer service inbox and with no response ever being received by me. Ms. Batres later advised on April 13, to contact Milton Rodriguez, I did just that and after many failed attempts to get in touch with Mr. Rodriguez I obtained the phone number for Mr. Warren Talmo. After calling Mr. Talmo, he did not return my call but instead has Mr. Milton Rodriguez contact me asking how I got Mr. Talmo’s phone number, but did not address the issue with my vecihle. Mr. Rodriguez later advised me to either trade in the car and lose money (my vehicle purchase is less than 2.5 months old at this point) or apply for the Lemon Law. Service Technicians have admittedly heard the reoccurring sound, but are telling me that they cannot fix until it worsens. It is my belief that I am being ignored by the management of Chrysler, Jeep, Dodge of Paramus in hopes that I will simply go away. More

DO NOT BUY FROM THIS DEALER! HORRIBLE EXPERIENCE! They stole $2439.00 from me. Numerous managers promised credit (I have written proof) and almost a year later all the managers are gone and I have no They stole $2439.00 from me. Numerous managers promised credit (I have written proof) and almost a year later all the managers are gone and I have no check! More

Terrible Terrible don't take your car for service. I went there for an oil change with coupon sent to me. They don't honor it. Wanted to charge me $1,300 for an 30,000 mile check up which includes the oil ch there for an oil change with coupon sent to me. They don't honor it. Wanted to charge me $1,300 for an 30,000 mile check up which includes the oil change, tire rotation and changing 2 filters and grease the doors, when I said what about the $29.95 oil change coupon they sent me he said it's only for older cars. Needless to say I left. They called me when I got home which is a half hour away and then wanted to honor the coupon but telling me it would Be an extra $15 for synthetic oil. Mind you none of the coupon states anything about older cars or synthetic oil. This is the second time and will be the last time I visit this dealership for service. They try to rip people off. More

Service is a Rip Off The Service department is where they make the money. Its one thing on the phone and one thing when you are there in the shop. Very vague. I was coerce The Service department is where they make the money. Its one thing on the phone and one thing when you are there in the shop. Very vague. I was coerced into doing a service I didn't ask for and ended up paying over $300 after a $150 discount for a routine oil change. I did write a review online but have not got a call back to explain. I give it a Fair review and not a Poor review, because the Sales people were good. Professional. But a big Zero for the service. I was told something on the phone and a different story while I was there. Of course, they have to make the money from the customer. Also, after paying this ridiculous amount, they forgot to reset the system. My oil life still shows 35%. I don't have a choice but to go back and waste more time to get this thing reset. More

Great and to the point service from their sales people. Found the car for the right price and loving my new car. Thank you for everything. Found the car for the right price and loving my new car. Thank you for everything. More

This is our third car buying from here. We always have an excellent experience. We always go to Rich Jest, he's the best. Happy with my Jeep 😎 Thanks Rich. excellent experience. We always go to Rich Jest, he's the best. Happy with my Jeep 😎 Thanks Rich. More

Salesman was great !! But i spent 7 hours inside the dealer to purchase my new car , i think is unacceptable that a person should spend a all day to purchase a vehicle!! dealer to purchase my new car , i think is unacceptable that a person should spend a all day to purchase a vehicle!! More