Chrysler Dodge Jeep of Paramus

Recall When I called the service center and got an appointment very quickly. Service was prompt and efficient and service associate was very informative an When I called the service center and got an appointment very quickly. Service was prompt and efficient and service associate was very informative and friendly. More

Awesome service This dealership made the visit easy and simple. they answered all of our questions and helped us get an amazing Jeep! We are so happy with the service This dealership made the visit easy and simple. they answered all of our questions and helped us get an amazing Jeep! We are so happy with the service and will come back for the next lease. More

If I could give this review 0 starts I would I dropped my vehicle off to get a tire replaced due to a LARGE split on the side wall. Apparently they didn't see this as something that can be covere I dropped my vehicle off to get a tire replaced due to a LARGE split on the side wall. Apparently they didn't see this as something that can be covered under warranty when any person in their right mind can see this is completely UNSAFE. I was told I needed a front alignment which I agreed needed to be done. I go that evening to pick up the car to find out they DID NOT replace the tire. After having the service manager look at it he agreed they would take it back and replace the tire the next day. So now i'm on day number 2 with NO vehicle. Dodge no longer has loaner cars but you can rent a car for $40 a day. Day 2 after calling 3 times only to be hung up on twice I was told my car is ready. So, I leave work and get an Uber pick up my car. I wait for over 20 minutes for my car only to find out the valet didn't know he was told to bring my car up even after I heard the service guy tell him the number of the car to get. Finally after getting my car back I look at the replaced tire and do not see the split only to drive back to work and see they REPLACED THE WRONG TIRE! It is not rocket science and the tire that needed to be replaced was clearly written on the service ticket. I call and the service manager tells me I need to bring the car back and I can pay for a loaner car. HA HA HA Absolutely NOT! Needless to say they replaced the tire as soon as I walked in then acted like they were doing me a favor. I asked for a discount or to be reimbursed for the deductible I had to pay on the tire in which they refused because again, they acted like they were doing me a favor. I WILL NEVER buy a DODGE vehicle again and will go to any other dealer but PARAMUS. More

Great Service Very satisfied with entire staff. Sales rep was knowledgeable, patient and helpful. The buying experience was not rushed or pushy. They listened to my Very satisfied with entire staff. Sales rep was knowledgeable, patient and helpful. The buying experience was not rushed or pushy. They listened to my requests for vehicle and pointed me in right direction. Great experience More

Great Service My experience was great! Fausto was professional and honest. He got me a great deal and was able to get me the car in the same day. My experience was great! Fausto was professional and honest. He got me a great deal and was able to get me the car in the same day. More

Excellent Experience Fausto worked tirelessly to ensure that I would get the best deal possible. He is very friendly and always dealer with me positively and with a smile. Fausto worked tirelessly to ensure that I would get the best deal possible. He is very friendly and always dealer with me positively and with a smile. It was a very easy and smooth experience. More

Excellent Service Fausto has great product knowledge. He really took the time to show me the DodgeChallenger Would 100% recommend him to anyone who visits this dealersh Fausto has great product knowledge. He really took the time to show me the DodgeChallenger Would 100% recommend him to anyone who visits this dealership More

Excellent Customer Service Great customer service - He was a big help in explaining and showing us all about the Jeep Wrangler. Took us for a ride and really liked how it rode Great customer service - He was a big help in explaining and showing us all about the Jeep Wrangler. Took us for a ride and really liked how it rode More

Customer care Great experience and excellent service , The source person took his time and explained everything to me ,Will definitely go back when my lease is u Great experience and excellent service , The source person took his time and explained everything to me ,Will definitely go back when my lease is up More

Excellent Service I had a great experience with the sales person Fausto and Carlos the finance manager. I highly recommend this dynamic duo for excellent service. they I had a great experience with the sales person Fausto and Carlos the finance manager. I highly recommend this dynamic duo for excellent service. they work hard to make sure you are taken care of and provide fast service. It was a very good experience More