Chrysler Dodge Jeep of Paramus - Service Center

Please read before you decide to do business! I hope if you are considering either purchasing or having your car serviced at Jeep Paramus that you get to read my experience before you do. This I hope if you are considering either purchasing or having your car serviced at Jeep Paramus that you get to read my experience before you do. This dealership service department is so horrendous, I am currently exploring legal action. They damaged my bumper cover when replacing a headlight. They pulled the bumper cover without removing a 10mm bolt on the wheel well, tearing the hole where the bolt sits. They replaced the headlight and besides this damage, they did not replace rivets, plus damaged the fender molding and bumper tabs. I took it for an unrelated issue, and told them to please fix the bumper since they had not done so, even though Vivian Perez promised they would twice before. The bumper does not sit flush/aligned now with permanent damage to the bumper cover and fender moldings. What they did is straight out of a gangster movie... They put a dent on the bumper and scratched it to simulate a collision and blamed the damage to it. Yes you are reading this... What they don't understand is by their actions, there are over 30 people in my company that would never consider not even doing business with them, but purchasing a Jeep as well. Not to mention those that will read about my experience on this website. More

I wish there was an option for zero stars This has to be the worst service I have ever experienced and all of my years of owning a vehicle this place starting right up with the management and This has to be the worst service I have ever experienced and all of my years of owning a vehicle this place starting right up with the management and going down have awful customer service they are extremely rude and I see why the staff feels that it is OK to be this way even their general manager doesn't address issues. they are disrespectful and I would never take my vehicle to be serviced there ever again More

Worst service department around !!! By far the worst service department in NJ. DO NOT BRING YOUR VEHICLE HERE !!!! I've been back here several times for the same issue... The service dep By far the worst service department in NJ. DO NOT BRING YOUR VEHICLE HERE !!!! I've been back here several times for the same issue... The service department including the service manager could not figure it out ! On top of it all they blamed the me for poor maintenance to the vehicle ! You have been warned.. You will thank me later !!! More

Forget About Their Service Department This dealer’s service department is the worst I’ve dealt with. Last time I brought in my fairly new Jeep for an oil change, tire rotation, and multi-p This dealer’s service department is the worst I’ve dealt with. Last time I brought in my fairly new Jeep for an oil change, tire rotation, and multi-point, they tried to sell me their inflated priced “regular maintenance service.” I kindly said “no”, and next thing you know, they were rude and nasty towards me. They even put down “Customer does not care to service vehicle correctly.” Tried getting a hold of the service manager and their “corporate office” about this issue, but they always gave me the run around, hung up on me, and didn’t bother to reply to my email. I had someone from Chrysler HQ (1-800-247-9753) call them on my behalf, and they were appalled at how rude, unapologetic and defensive the service manager was. The person at the Chrysler HQ understood my frustration and said they’d be upset, too. POTENTIAL CUSTOMERS: Please be careful with this particular dealer. Check out the other reviews about this dealer on Yelp and other websites, then make up your mind. I wish I never set foot in this dealership in the first place. EXISTING CUSTOMERS: Got unresolved issues about this dealership and would like to make a complaint? Contact BBB and Chrysler HQ at: 1-800-247-9753 More

DO NOT GO HERE !!!!!! I brought my vehicle here and was brought in for service. What a mistake to spend $40,000 and be treated the way I was treated. Once they get your mon I brought my vehicle here and was brought in for service. What a mistake to spend $40,000 and be treated the way I was treated. Once they get your money your done they do not want anything to do with you. They treat you like you brought a bicycle from them. Trust me walk away I can't stress this enough. After this Messages is posted you will see a messages from them to owner stating they are sorry about this and to contact them. But they do not care and nothing will be done. PLEASE TRUST DO NOT GO HERE !!!!! More

Service I had some issues with the radio and connection to Sirius in my brand new car. The supervising manager Dean Redmond squared it away. The service s I had some issues with the radio and connection to Sirius in my brand new car. The supervising manager Dean Redmond squared it away. The service staff was great. More

Awful service department This service department is flat out awful. They never update you on the status of your vehicle, the staff is unfriendly and do not care about customer This service department is flat out awful. They never update you on the status of your vehicle, the staff is unfriendly and do not care about customer satisfaction. I leased a 2015 Dodge Challenger from them in May of this year and have had popping and crackling in the dashboard speaker since having it for just a month. Over the last month and a half they have refused to acknowledge the problem, and when they finally ordered and replaced the speaker and next day the same speaker was still popping and crackling. I have my doubts they even replaced the speaker. I have filed a complaint against this dealership with Chrysler headquarters and would ABSOLUTELY POSITIVELY NEVER recommend anyone buy or lease or bring your Chrysler, Jeep, Dodge or Ram for service. They are AWFUL!!!!! More

Chrysler Dodge Jeep of Paramus Sales team Don't buy. Don't waste your $ at service. Don't even take it for a recall. Chrysler Dodge Jeep of Paramus Sales team was absolutely unprofessional i Don't buy. Don't waste your $ at service. Don't even take it for a recall. Chrysler Dodge Jeep of Paramus Sales team was absolutely unprofessional in how they handled a situation when I picked my car after service hours. We had taken the car in for yet another recall and a sliding door repair that had been addressed 2 prior times. My wife and I got to the dealership in the evening, as we walked into the dealership she noticed the front windows of our car were down and the doors unlocked. Par for the dealership was my thought. We paid the bill and before leaving I asked someone what the policy was for picking up a car from service and how the car should be left. I wanted to inform them so they can address the laps so it does not happen again. I asked to speak to a manager in charge of the building and got a manager that was not willing to take any responsibility for something on his property. I asked for his card, his response was he didn’t have one. I asked if he could inform his counterpart in service and have them give me a call. He was not willing to do that. Finally, he gave me a choice, leave and call service tomorrow or he would have to call the police. I said to go ahead and call. Clearly, he was not in charge of the building as he proceeded to speak/brief someone else. They both walked back to my wife and I the gentleman introduced himself as Milton the sales manager. He also proceeded to explain to me that service is separate and they have nothing to do with them. He was adamant that it was not his problem and asked me to leave, I asked for his card, he went to his desk got it, slammed it on the receptionist counter and said, call the Paramus Police and have them remove this jurkoff from the building. While waiting for the Paramus PD to arrive, a 3rd person walked over and tried to imply that I was being rude and calling the staff names. Basically tried to intimidate us to leave. The Paramus Police Officer arrived, I indicated that he was called because of me. The Officer indicated if it is not a criminal matter there was nothing he could do. I explained to the Officer that I understood and told him why the Dealership called. He spoke with the employees and came back. I asked the Officer if he would come out to the car and take a look at it. He took my name and number to log the call. 3 different people addressed us that night not one apologized. Not one took ownership. I filed a complaint with Chrysler, as well as the Dealership group. Left a voicemail for GM Dean, did not get a call back to date. I did get a call from the Group operations person as well as the Service Director. Chrysler Dodge Jeep of Paramus wasted Paramus taxpayer dollars to in order to avoid any sort of responsibility or civil response to a question about their policies. Yelp has far more reviews that are just as horrific – as of this post Chrysler Dodge Jeep of Paramus 72 reviews 45- 1 star reviews. 14 - 5 star reviews. 19% good 63% bad. More

Worst Service They have zero follow up and when you call them to inquire about your car they lie. Thanks Sean for the outstanding customer service after purchasin They have zero follow up and when you call them to inquire about your car they lie. Thanks Sean for the outstanding customer service after purchasing 4 cars at this dealer never again will step foot inside. More

Check your vehicle thoroughly before leaving facility During a service call to repair my parking break the service department broke off the gear shift knob and attempted to hide it. I discovered it, comp During a service call to repair my parking break the service department broke off the gear shift knob and attempted to hide it. I discovered it, complained right away, and was told that a new knob would be ordered and mailed to me. After filing a BBB complaint I discovered that they added the knob to the service order and never ordered it. They have failed to resolve the issue which aligns very well with the overall experience I had with the service department's lack of follow-through, rude service desk personnel (in person and on phone - was even told by one of the managers that a particular employee receives a lot of complaints). I am still waiting to receive a $10 part that the dealer broke and acknowledged that they would fix. I will never trust this dealership with even a simple oil change. (other complaints: giving me delivery of vehicle without a signed sales contract (if only I weren't so honest); failing to order title and plates until I reminded them a two weeks after the 30 day temporary expired - and then not verifying my information as I had moved (a simple verification could have saved a lot of hassle); Lying to me about status of order - for over a month). How they stay in business is beyond me. On a positive note, my sales person was great. I hope he goes to another dealership so I can buy another car from him. More