Chrysler Dodge Jeep of Paramus - Service Center

Used car sold as New Car on 36 month Lease....Fraud Dealer We brought new JEEP Cherokee Latitude model from Chrysler Dodge Jeep of Paramus showroom. But in actual it was used car and they sold as a new car wit We brought new JEEP Cherokee Latitude model from Chrysler Dodge Jeep of Paramus showroom. But in actual it was used car and they sold as a new car with Lease. We found few documents in car with expired insurance on other guy name so we got doubt and asked sales and finance person it this new car or used car? They told its a brand new car and sold me with new car price value. After ten days they called me and said you cannot own this vehicle because its a used car we cannot lease it. While approval processing Bank found its a used car and cannot approve for lease that time they said that its a used car. On keep asking they said its new car only. We went at showroom to talk with them, they simply get back keys from me and didn't apologize for their mistake and didn't give any kind of best option. They took car keys and said return your money back. Note: They sold used car by saying its a new car. They did fraud with me. So its a message please don't trust Chrysler Dodge Jeep of Paramus dealer. They do fraud with customer and don't even respect. More

WORST SERVICE DEPARTMENT EVER I brought my Jeep to the dealer for service and was told they would call me to let me know when its ready. they never called and when i tried calling I brought my Jeep to the dealer for service and was told they would call me to let me know when its ready. they never called and when i tried calling them they DON'T ANSWER THE PHONES!!!! when i finally got through to them they were nasty and not helpful. my car was NOT fixed and they were rude and nasty over the phone and in person. I took my Jeep to another dealership and they fixed it and within 5 hours after I dropped it off it was ready. Too bad on Chrysler Dodge Jeep of Paramus that my work truck lease is up in two weeks and I wont be buying my new Ram 2500 from them. More

This dealership sucks So I bought a 2015 1500 ram 2 months ago I had engine problems at 2000 miles and they spent two weeks trying to fix the problem they had me rent a car So I bought a 2015 1500 ram 2 months ago I had engine problems at 2000 miles and they spent two weeks trying to fix the problem they had me rent a car eventually after complaining they gave me a rental. I was told and it was written in my contract for a free oil change they didn't want to give me my free oil change. But after seeing who they was dealing with they changed they mind. I open up a case with Chrysler about my engine problem. So they knew not to mess with me. I wouldn't recommend this dealership to anyone they know how to take your money but they do not help you. They will give you the run around. More

Liars...Liars...Liars. Buyer Beware! After 7 weeks, that's right 7 weeks of dealing with a car repair situation through an extended warranty contract with Paramus Chrysler D Buyer Beware! After 7 weeks, that's right 7 weeks of dealing with a car repair situation through an extended warranty contract with Paramus Chrysler Dodge Jeep Dealership on Route 4 West and thinking things could not get any worse...It does! They "repaired" the original issue and in my opinion caused another major problem with our car. Second problem occurred right on the lot after the car was started and began leaking oil - of course, the second problem is not covered by warranty! After 7 weeks of nonsense, car rentals and lies...the best is yet to come - We refused to allow them to do the second repair after another 2 week hold up in their service shop and went to pick the car up. We were given the car keys and sent out to search the lot for the car only to find that they parked another car across ours blocking an exit. We were forced to go back into the dealership and ask for the car to be moved and informed they had no idea where the keys were! Very long, upsetting story made shorter - we had to call the police to get our car out!! Luckily for us right before the police showed up they "found" the keys and were able to let us out. From the laughing and gawking seems like a lot of employees enjoyed the show from inside the shop at our expense. This is not our first problem with this company. Customer service is essential and non-existent here! I did reach out to Corporate today and waited 25 minutes on hold while they called the dealership to confirm my story. The service rep did pretty much hear the same from them and told me this matter definitely needed to be sent to a manager's attention in corporate and that is was not good. When I asked what could be done to help us she said....Sorry, really nothing, but be assured she would let someone know" Really???!!! Like I always say - The fish stinks from the head down! Model bad business behavior and you get bad business behavior. Shame on Chrysler and Paramus Chrysler Dodge Jeep Dealership. This was my 3rd Chrysler and for sure! UPDATE - After two independent insurance inspectors looked at the car it is 100% confirmed the repair was never done - not a single part replaced and they stole $2000.00 from the warranty company for the service- 10 weeks of crap with this dealership now and still no working car! I will now contact their district manager to alert them and try to get some help. I hope to prevent this from happening to others. More

No respect. Treat u like your stupid Brought my 2012 Challenger in a couple times for service. Third time someone left a large scratch and dent in my bumper. I was told it would be taken Brought my 2012 Challenger in a couple times for service. Third time someone left a large scratch and dent in my bumper. I was told it would be taken cae of and i waited 3 to 4 hours on s Sat for the repair. When i checked on the status i saw it was never touched. 30 minuted later the show me the car and all they did was cover the dent with touch up paint. I was insulted and complained so another 3 days i brought it back where it was fixed properly. That was my last time i would deal with a business that treats theyre customers this way. More

Thieves I had a great experience purchasing my 2011 Jeep Wrangler Unlimited from them. Serivce was another thing. I brought my truck there to have the bra I had a great experience purchasing my 2011 Jeep Wrangler Unlimited from them. Serivce was another thing. I brought my truck there to have the brakes replaced. They stripped a lug nut and jammed it on the wheel. They never mentioned anything. The mechanic just didn't care. He chipped the paint on the hood of my Jeep as well...looks like he closed the hood on some tools. They made me wait over 4 hours to replace the stud on the wheel and then tried to charge me for the work. I won't buy air from that dealer ever again. I tried to talk to the owner to explain what type of people he has working there... but he couldn't be bother to call me back. Never again...I will pay to have my next Jeep brought to a different dealership if need be. More

Don't waste your time Horrible service department, they overbook themselves and then can't get the job done for the customer. I've made appointments here and every single t Horrible service department, they overbook themselves and then can't get the job done for the customer. I've made appointments here and every single time I bring my Jeep in, there's a reason why they can't look into it. Aside from oil changes/tire rotations, I will not be bringing my car here anymore! Don't waste your time! More

Service Dept I had the pleasure of working with Service Specialist Chris Rodgers on 1/8/15 and I was very happy with the experience. Prior to the apt I had notifi I had the pleasure of working with Service Specialist Chris Rodgers on 1/8/15 and I was very happy with the experience. Prior to the apt I had notified the service dept that in addition to my regualarly scheduled maintenance, I was seeing the Service Transmition light light up in my Jeep Grand Cherokee Summit. When I dropped off my truck, Chris advised me they would check the problem and let me know if there was an issue. Later that day I was contacted by Chris advising that all items were addressed and fixed. Chris advised that they test drove my truck and acknoledged the issues I was seeing. luckily it was a rather simple electronics update that was needed in my truck. This was performed and it very clearly fixed the issue. Overall I was very happy with Both Chris Rodgers as well as the experieince with the service dept . Dom D. More

DONT BUY FROM THIS DEALER!!!!!!!! I would never buy a vehicle from this dealer ever! I bought a used 3 year old Dodge Journey from this dealer. I had the vehicle back in for service I would never buy a vehicle from this dealer ever! I bought a used 3 year old Dodge Journey from this dealer. I had the vehicle back in for service due to the transmission shifting hard and not going into gear properly only a few months after buying the vehicle. Brought the vehicle back to Paramus Dodge Service department and was told it would be fixed. They charged me $250 to make the repair. (Bad sign number 1). They stated they replaced the seal to the transmission, which was leaking. A few months later I have my Journey up at my own mechanic for an oil change. (Never offered any free or discounted oil changes when I purchased the vehicle - Bad sign number 2.) My mechanic was aware of my transmission problems and while he had the truck up on the lift he looked at the transmission. The transmission was still leaking and the service department did not replace the seal, they just put sealant over the leak, which surprise, surprise it began to leak a second time. When I called the service department and spoke with the manager of the service department he treated me over the phone like I was lying to him about what I found. I brought the vehicle down to them and as I introduced myself to him, he said to me, 'Oh you are the guy that says that we didn't do the job correctly.' Your service department didn't do their job! When they put it up on the lift he was even surprised how lousy of a job they did "repairing" my vehicle. I left it with them for a second time, with the understanding that they would fix the vehicle. After they supposedly fixed the problem a second time (Bad sign number 3). We drove the vehicle for about another month or so. Well, the transmission began to act up again for a third time. I called the dealership again, telling them that I would need a rental when I dropped off the vehicle to be fixed a third time and stated I would need another Journey at least or a pickup to haul vacation stuff, since the transmission started acting up the week before we were going on vacation. I was told they had no vehicles like that in the rental department and they made no effort to assist me in anyway. At this point I did not want the vehicle, nor could I trust their service department to make any repairs to my vehicle. When I brought the vehicle back no one was willing to help me in anyway to resolve my problem. All the sales managers treated me rudely and in no way had any interest in helping me out. At one point one of them said to me when I mentioned the Lemon Law, "Yeah good luck with that, it takes like six months even if you try to go that route." The vehicle had been owned for 8 months and had transmission problems three times. THIS SERVICE DEPARTMENT IS HORRIBLE! THE SALES MANAGERS ARE RUDE, OBNOXIOUS, AND ARE GREEDY, HEARTLESS PEOPLE. All they care about is their commissions and sales of vehicles. They can care less about the customer. Horrible, Horrible, Horrible place to buy a car or service a car. DO NOT GO HERE EVER! More