Chrysler Dodge Jeep of Paramus - Service Center

Worst customer service I have ever experienced Took my car there for routine maintenance, new brakes and to have a noise in my air conditioner looked at. Got my car back and was told the noise wa Took my car there for routine maintenance, new brakes and to have a noise in my air conditioner looked at. Got my car back and was told the noise was fix, however it was not and now my air conditioner was blowing hot air, which it was NOT when I dropped it off, When I told the sales manager Pat about the problem he accused me of scamming them !!!!! I just spent $1000 and he thought I was scamming them !!!! Unbelievably rude and insulting. Would never ever return there and caution other people to do the same!!!! More

HORRIBLE SERVICE POLICY$ - never going back. I will never lease here again - EVER ! So done with this place. BEWARE - you will be charged $130.00 "diagnostic charge" even if having warrant I will never lease here again - EVER ! So done with this place. BEWARE - you will be charged $130.00 "diagnostic charge" even if having warranty work done - they find a way, trust me. They won't reimburse for a car rental even with the "engine apart" for 4 days and the dealer "waiting for parts" ----- SERIOUSLY ? PS: they might want to use and actual phone system to handle calls instead of the rink dink VoIP pretend phones - TERRIBLE. More

Horrible Service Center, Stay Away Horrible service department. Came in with a 4 month old car with 3400 miles on it with leaking oil. One would assume it would be under warranty (and I Horrible service department. Came in with a 4 month old car with 3400 miles on it with leaking oil. One would assume it would be under warranty (and I even have the extended lifetime warranty purchased through Mopar/Jeep), yet they would not even look at it if I did not put down $130 for a "diagnostic fee". They even stated it could have been something I caused by hitting a pothole without even taking a look at the car. How they could come up with that line, I don't know. Went down to another Jeep dealership and they took it right it no problem. Stay away from this dealership. More

Customer Torture The level of incompetency at this service center is abundant. The arrogance and rudeness of both Liza and Michael were on display from sentence one. The level of incompetency at this service center is abundant. The arrogance and rudeness of both Liza and Michael were on display from sentence one. We stated that we were never treated this way at Honda and Michael's response was, 'Well, this sure ain't Honda" That was the only thing that he got right in our two days dealing with these people. I would highly recommend staying away from this dealership. I wish I would have searched this site sooner. liza referred to my wife as 'the xxxxx is here' One look at liza and you would understand her animosity toward a beautiful, bright hard working mom. Liza, I'm sure there are many reasons you are unhappy with your life but please do not take it out on customers. More

Very Dishonest Service Transmission module had to be replaced, when they said it was ready, I picked it up and went on my way to work just for the transmission to stop worki Transmission module had to be replaced, when they said it was ready, I picked it up and went on my way to work just for the transmission to stop working after 20 minutes. After 3 days of refusing to offer me alternate transportation because my new vehicle was having transmission issues (not working at all). I was told from another dealership that they were lying to me about the age requirement for rental (which is 21 through enterprise) and authorized 5 day reimbursement for said rental through enterprise. When I called to confirm this with my service advisor Liza. She quickly and rudely confirmed and then hung up on me. All after having too beg them for a ride home because I live father than there 5 mile shuttle radius. More

Chrysler 300S - "S" stands for "Stay" away from this dealer! I purchased a 300S from this dealer. I have brought the car back for service for the same issue 5 times. This service department misdiagnosed the issu I purchased a 300S from this dealer. I have brought the car back for service for the same issue 5 times. This service department misdiagnosed the issue incorrectly the first three times and failed to resolve the issue the remaining 2 times. Now I am being put at the end of the line like a stranger and being made to wait 2 weeks by this Service Manager before they will look at my vehicle again. Horrible Service! While some employees here are awesome and go way out of their way to be helpful others are rude and don't care that you are a paying customer. If it's all the same to you do not give this dealership your money as they will smile in your face but when the going gets tough they will leave you flat! I will not be a returning customer. Buy somewhere else! Anywhere Else! More

Service/Sales This dealership is absolutely the worst around! I scheduled my service appointment and I was running late. I called to inform the service department This dealership is absolutely the worst around! I scheduled my service appointment and I was running late. I called to inform the service department and they told me they could still accommodate me. Let me just say that I live about a half hour away from this dealership so it is a bit of a drive. However, when I got there the lady at the desk was as rude as can be and exclaimed, "Your an HOUR late, there is nothing I can do for you." Then she proceeded to tell me I would have to wait two hours for an oil change. I am sorry but if you could not accommodate me you should have told me on the telephone and I would not have drove over 40 minutes in traffic! Stay away this place is horrible! This isn't the only poor experience I've had, the sales department is even worse. They had me in tears telling my credit is so poor that I can't afford to buy a car. The guy was so rude to my husband that he almost snapped! Very unprofessional! ca More

I have been to this dealer several times in the past year. They have not yet fixed a problem after 4 visits for the same issue. They do not call to tell you if your vehicle is finished or if they need t year. They have not yet fixed a problem after 4 visits for the same issue. They do not call to tell you if your vehicle is finished or if they need to keep it for several days beyond the estimate. They do not answer the phone when you try to schedule or reschedule an appointment. I once brought the car in for what I knew was an exhaust manifold leak, they scanned it for codes, found none and told me the car was in perfect working order. I asked them to actually LISTEN to the exhaust and they noticed the problem right away and repaired the vehicle. Their loaner policy has changed three times in the past 6 months. They have a rewards program that they choose to not honor sometimes. I purchased the car there and the sales team was very nice and helpful. The service guys are very polite when you are there and they seem to listen to your concerns, but good luck trying to reach them by phone for an update on your vehicle. Im not going to be returning here for service. More

Chrysler of Paramus still lives on another planet. I was denied free repair of my gear stick even though Chrysler recalled and fixed Chrysler 300s that were more expensive than mine. I called the so called denied free repair of my gear stick even though Chrysler recalled and fixed Chrysler 300s that were more expensive than mine. I called the so called officer at the dealership who is the top boss' daughter. I am sorry to say that the person recreated the entire issue; never called me but left it up to me to call; and most hurtful of all, denied she was going to ask the regional person about the matter. She said that weeks ago. This whole issue is ridiculous and the officer who is supposed to give care and attention to customers, the daughter of the owner, showed me nothing less than contempt. I am sorry to report that about anyone. jcrosson More