Ciocca Audi Volkswagen Porsche of Flemington

One of the easiest service processes ever. Called and scheduled service in under 2 mins. Dropped the car for service - the team did a thorough check and found some issues. Prioritized my servi Called and scheduled service in under 2 mins. Dropped the car for service - the team did a thorough check and found some issues. Prioritized my service because it was already getting to closing time. All this while I could wait in a nice waiting room and get my work done. Would definitely go back. More

Hidden fees for oil change was not clear until after the service was performed. Appreciate the convenience of the shuttle service to and from Audi. service was performed. Appreciate the convenience of the shuttle service to and from Audi. More

Excellent customer service and technician expertise. Only disappointment was lack of service loaner vehicles. Will definitely return for future services. Only disappointment was lack of service loaner vehicles. Will definitely return for future services. More

Best coffee in Flemington. Best parts department. Best service department Very pleasant to work with And get this they pick up the phone! Best parts department. Best service department Very pleasant to work with And get this they pick up the phone! More

Great customer service from start to finish. Love the videos the mechanics send going over the car and what they're fixing. ?? Love the videos the mechanics send going over the car and what they're fixing. ?? More

Always a positive experience Car was done very quick. No complaints or issues Well done No complaints or issues Well done More

I recently worked with Troy on the purchase of my new Porsche 911, and the entire experience was world-class from start to finish. Troy is incredibly knowledgeable about the Porsche lineup and took the Porsche 911, and the entire experience was world-class from start to finish. Troy is incredibly knowledgeable about the Porsche lineup and took the time to ensure every detail of the car was perfect before I drove off the lot. He made the process seamless, transparent, and—most importantly—exciting. There was never any pressure; just a genuine focus on getting me into the right car. If you are looking for a professional who understands the brand and respects your time, go see Troy. I couldn’t be happier with my 911! More

I wanted to share that Troy has sold me many cars over the years. It has always been an easy and smooth process. the years. It has always been an easy and smooth process. More

Always a pleasure Great communication. Like video communication with technician. Appreciated call from Christina about recommendation to replace blades Like video communication with technician. Appreciated call from Christina about recommendation to replace blades More

The people are great at Audi Flemington the issue is with the systems. Service and Parts systems aren’t integrated and the customer experience is terrible as a result. When I first called about getting m the systems. Service and Parts systems aren’t integrated and the customer experience is terrible as a result. When I first called about getting my a4 front camera replaced the service person was able to pull up my account using caller ID I think. Great experience. She transferred me to parts and it took 5 minutes for him to find me in the system. Once he found the part he had to leave me on hold to go back to service to get the cost of installing the camera and calibration. As my appointment approached service called and told me they needed me to email them the quote from Parts. I was also told I would have to pay for the part prior to service, but that didn’t happen. To be clear the people are not the issue. The lack of investment in a seamless system makes their jobs hard and the client experience frustrating for no reason. More