Ciocca Chevrolet of Princeton

Courteous and efficient The staff is always helpful and they do a great job with making me feel welcome. I appreciate the efficiency and professional work they do whenever I The staff is always helpful and they do a great job with making me feel welcome. I appreciate the efficiency and professional work they do whenever I need service. More

End of Lease Buy Out I brought my Equinox in for an oil change and to end my lease and buy the car. Everyone was very pleasant, helpful and easy to work with. I brought my Equinox in for an oil change and to end my lease and buy the car. Everyone was very pleasant, helpful and easy to work with. More

Easy & Fast The entire experience was very quick & easy. Sales agent was honest and knowledgeable. We stopped in late in the day and didn't feel rushed or pressur The entire experience was very quick & easy. Sales agent was honest and knowledgeable. We stopped in late in the day and didn't feel rushed or pressured to buy anything. More

Great customer service! I went in intially for an informational visit. When I arrived the dealership was having a private event for customer who had previously purchased cars I went in intially for an informational visit. When I arrived the dealership was having a private event for customer who had previously purchased cars there. I met Mr.Ciocca that evening and was treated like a customer the minute I walked in the door. The sales team and manager didn’t pressure me into buying a car they listened to what I wanted and even offered to by my husband and I dinner that evening. I came back the next day and purchased our new vehicle. I would recommend this dealership to anyone looking for a new or used vehicle. Customer satisfaction at its best! More

Very happy with my new Silverado! I love my new Chevrolet Silverado! This truck is awesome and i look forward to driving it for many years to come. My salesman, Eric Gomez, did an awes I love my new Chevrolet Silverado! This truck is awesome and i look forward to driving it for many years to come. My salesman, Eric Gomez, did an awesome job working to get a deal that worked for me. His customer service is top notch! Just talking to Eric and it is plainly evident that having the customer happy is just as important to him as selling a vehicle. I personally think he is a great ambassador for Ciocca Chevrolet and it shows how much he cares not for himself but for the whole organization. To me, he was the face of the dealership and he made the whole experience positive. More

Got the Saturn treatment My last new vehicle purchase was a Saturn Vue. Saturn's motto was a different kind of car a different kind of car company. Well for as a differen My last new vehicle purchase was a Saturn Vue. Saturn's motto was a different kind of car a different kind of car company. Well for as a different kind of car . I got a Chevy Bolt ev (electric vehicle).And as for a different kind of company .Ciocca Chevrolet is just that. From a fair no hagglingprice to customer satisfaction My salesmen Joe (great guy) went to all out to meet all my concerns. Upon picking up my vehicle it not only had a showroom shine. But it was in the showroom!.Where Joe valayed my Bolt EV to me. (Happy and hummemled. Nice touch Thanks Joe ) I truly did Experience The Difference at Ciocca Chevrolet. Thanks Guys. (Joe, Bryan & Zak) More

Could have been better I brought my car for service, because of an intermittent check engine light fault that was identified as an air conditioner issue. It was my second v I brought my car for service, because of an intermittent check engine light fault that was identified as an air conditioner issue. It was my second visit because of the intermittent nature of the warning light. I needed to be more insistent on my second visit, pointing out that an intermittent fault was more annoying because you lose the functionality of the warning system unless the immediate cause is found and eliminated. I bought my car in at 7:30 am and it was not fixed until the following morning. The problem was eventually found to be a slightly low refrigerant level. Andrew explained that it was because the service team assumed approached the problem assuming a more complex fault was the cause but I think that this ought to have been one of the first things to check. Sometimes computer monitoring of car engines can get in the way of good old fashioned car mechanics. In days gone by the first thing that mechanics checked was refrigerant levels even if in this case the air con appeared to be working effectively. I think an older service tech might have gone there more quickly? The worst aspect however of my service experience is the appalling tendency at Ciocca to leave customers, who call in for status reports or to set up an appointment, on hold for inordinately long wait times. There is no effort to get back to the person on hold to explain why this is happening. I find this unacceptable and annoying and it caused me to complain to the Ciocca Chevrolet GM about it. If this situation is not improved, it will almost certhinly lead me to seek alternative servicing for my vehicle.. More

Bought a Great Used Subaru Dylan is the man! Got me a great car at a great price and was extremely easy going, helpful, and not pushy at all. Also they have a popcorn machine. Dylan is the man! Got me a great car at a great price and was extremely easy going, helpful, and not pushy at all. Also they have a popcorn machine. More

Great Service as usual! A usual, the Service Center at Ciocca was great, especially my advisor Graham. He took the time to answer my questions concerning the trunk lock and t A usual, the Service Center at Ciocca was great, especially my advisor Graham. He took the time to answer my questions concerning the trunk lock and the wheel locks. He knows his stuff! More

Repair or Replace Graham to the rescue again. Found nail in tire after dealing with what I thought was a leak. A permanent patch was put in thereby saving this senior c Graham to the rescue again. Found nail in tire after dealing with what I thought was a leak. A permanent patch was put in thereby saving this senior citizen money. More