I went here because my Ford Ranger cover was leaking, installed by Ford, from the moment I walked into the door, the service man at the desk to the left was looking for reasons to not service the issue under warranty even though the company that manufactures the cover BAKFLIP already gave me a claim number to cover it. He told me that since I was second owner they would not cover it, BAKFLip knew the situation and approved the repair but he insisted they would not cover it. He later called me and told me that he spoke with BakFlip and that since I was second owner he needed to charge me $150 to spray water on it and take pictures. I asked him to stop that I would take it somewhere else and I did just that and they took care of me.
A few months later my 72 year old mother took her Fiesta in for service , she dealt with the other service guy on the right, (John, and don't get me wrong, John is a very nice friendly guy with lots of excuses) at which time they found that a squirrel had chewed through some wires and that the repairs were roughly $1100 for the rodent damage, they charged $156 for diagnostic fees, added leaking rear shocks(did not do), discolored brake fluid(did not let them change the fluid) and an alignment to the repair(did not let them do this), replace the spark plugs (Did not let them do this). Then while working on the car they found another issue where another wire was shewed that they missed the first time so they charged an additional diagnostic fee and labor (I'm okay with the labor part) - car has 27000 miles on it. I get it with the squirrel chewed wires, that's not their fault but to charge two diag fees and to come up with all of these other repairs when she already is being hit with a huge repair?? It doesn't stop here - My mother then showed me other invoices from past services, one was when she bought it in at 20,000 miles because the actuator that controls the damper for air conditioning temp was making a clicking sound. They advised her at this time that this vehicle with 20,000 miles on it required new front brakes, rotors, and a complete set of tires.