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Ciocca Subaru of Flemington

Flemington, NJ

4.6
3,917 Reviews

167 NJ-31

Flemington, NJ

08822

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3,917 Reviews of Ciocca Subaru of Flemington

May 05, 2023

On time, courteous, and professional. Plus, the mechanics sent us a video of their work. More

by KDCONWAY55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Trstensky
May 05, 2023 -

Ciocca Subaru of Flemington responded

Thank you for trusting us with your vehicle's maintenance needs and making Ciocca Subaru of Flemington your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop Kdconway55!

May 04, 2023

Art was especially helpful explaining features of the new car, arranging for new registration, helping to get insurance discounts, and a fair price. More

by JAMES_W_WATSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank DeCraine, Eric Henderson, Art Cole
May 05, 2023 -

Ciocca Subaru of Flemington responded

We know that car buying can be stressful so we are so glad that you enjoyed how we like to take the pain out of the process. Thank you so much for trusting us to take good care of you and get you into the right vehicle!

May 04, 2023

Ciocca Subaru is following in the steps of Flemington Car and Truck Country. The service experience was excellent, as it was the last time I was in. What I like is they are getting things done that need t More

by RAC374
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Calderon
May 05, 2023 -

Ciocca Subaru of Flemington responded

RAC374, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

May 04, 2023

Technician Ed Barry did a fantastic job on my car, I was very pleased with the results. More

by perdueta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Technician Ed Barry , Alex Leist, Allison Cerwinski
May 05, 2023 -

Ciocca Subaru of Flemington responded

Perdueta, we are so glad to hear this! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

May 03, 2023

Service was fine, the trailer was pretty awful. My only issue is communication. I was called daily about my service (didnt need that) and when I walked in to get my car, they pretended like I have More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Calderon
May 03, 2023 -

Ciocca Subaru of Flemington responded

Hi Doug, thank you for the honest review of our dealership. We will review your comments with our team and we are working on expanding our dealership to provide a more equipped waiting room for our customers.

May 03, 2023

Excellent service. Gail is a credit to your corporation. She makes your experience positive and answers all your concerns in a professional manner. More

by Kathy.tansey
Recommend Dealer
Yes
Employees Worked With
Gail Trstensky, Trisha Malavasi, Allison Cerwinski
May 05, 2023 -

Ciocca Subaru of Flemington responded

Kathy, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

May 03, 2023

Alex helped me with my first Subaru lease. All I did was say hello to him this most recent visit. We exchanged a few pleasant words. Is this survey about him?????? I worked with Jeanette More

by JAB1004
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Leist, Chris Wood, Eric Henderson, Jeannette Macpherson
May 05, 2023 -

Ciocca Subaru of Flemington responded

Hi JAB1004, thank you for the review. When you go to leave the review, you should be able to tag the employees worked with, and that will go towards their rating. Thank you!

May 03, 2023

Always had good experience with the exception of the 2 prior visits. I asked for a noise in the front wheel to be looked into and nothing was found. This visit I needed brakes and rotors. If brakes were More

by JANET.HANRAHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic, sorry don't know his name., Gail Trstensky, Trisha Malavasi, Allison Cerwinski
May 05, 2023 -

Ciocca Subaru of Flemington responded

Hi Janet, thanks for the recommendation. Our team at Ciocca Subaru of Flemington values your feedback and look forward to seeing you again soon.

May 03, 2023

Their service department provides an estimate up front, and will provide video updates of any changes or issues. More

by DU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Cerwinski
May 05, 2023 -

Ciocca Subaru of Flemington responded

From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

May 02, 2023

I had a hard time getting connected prior to my service day with a representative. Kept on hold or never answered the call and I had to wait another day since time was not available for me. I ended up go More

by TOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Calderon
May 03, 2023 -

Ciocca Subaru of Flemington responded

Tom, we apologize for our communication with scheduling your service the first time, we hope this did not cause too much of an inconvenience. We are glad to hear we could help you the second time around! Please reach out if we can help you with anything else.

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