Ciocca Volkswagen

We bought a new 2023 Tiguan and are pleased thus far (2 weeks). Santiago was nice and professional. The process took somewhat longer (several hours) than we expected/desired as we had our kids with us, b weeks). Santiago was nice and professional. The process took somewhat longer (several hours) than we expected/desired as we had our kids with us, but we did get a nice-looking car that we hope will serve us well. More

Super nice facility and great staff! They helped me get the exact car i wanted in a short period of time. They helped me get the exact car i wanted in a short period of time. More

This dealership is not good at all. From the sales department to the service department. I will not be returning back to this dealership or referring this dealership. From the beginning From the sales department to the service department. I will not be returning back to this dealership or referring this dealership. From the beginning there were issues with the vehicle. I called them and told them immediately. The did help compensate for the issue. But now they’re charging 170 a hour to just look at the car. Not only that but the customer service is not good or helpful whatsoever. Normally I don’t write reviews but it’s been months with no anssistance and Ciocca Volkswagen has definitely lost a customer! Bad experience with them from the beginning More

I recently had a problem with the the service schedulers at Ciocca Volkswagen. I had a warning light appear on my dash of my 2019 Volkswagen Beetle which turned out to be some type of engine malfunction wa at Ciocca Volkswagen. I had a warning light appear on my dash of my 2019 Volkswagen Beetle which turned out to be some type of engine malfunction warning. I was advised not to drive the car until it was serviced. The schedulers gave me an appointment for two weeks in the future. I said that couldn’t I have an appointment sooner as I would have no transportation for that period of time. They basically said no. I suggested that they talk with the Service Department. After about 10 minutes they finally did contact the Service Manager and were able to get an appointment for me in two business days. This definitely is not an indication that as their advertising suggests that customers are their priority. More

We recently purchased a used 2018 Tiguan from Ciocca VW. Octavio was super helpful and knowledgeable. I'd recommend this dealership. Octavio was super helpful and knowledgeable. I'd recommend this dealership. More

We recently purchased a new Taos from Ciocca and had a great experience. Peter was a knowledgeable and very professional and personable salesman. He did everything needed with a smile and good humor which great experience. Peter was a knowledgeable and very professional and personable salesman. He did everything needed with a smile and good humor which made our transaction most pleasant. His professionalism and personality are a great asset to Ciocca. More

Peter was very kind and helpful. I would reccomend him to anyone. Thank you Peter! I would reccomend him to anyone. Thank you Peter! More

My husband & I purchased a new Taos today. Our salesman, Peter was extremely helpful and helped us thru the entire purchasing process. We would definitely recommend Peter to anyone who is Our salesman, Peter was extremely helpful and helped us thru the entire purchasing process. We would definitely recommend Peter to anyone who is looking to purchase a Volkswagen. More

Not happy with them anymore. Liked this dealership from a previous sale. This was going to be our 3rd new car purchased from them. My daughter was looking for a new car that was Liked this dealership from a previous sale. This was going to be our 3rd new car purchased from them. My daughter was looking for a new car that was advertised on their website with a price listed. Looked at that specific car and when we worked up the numbers they tacked on an additional $2,000 over the MSRP listed on the website. . I think that they thought that we weren’t smart enough to work up the numbers to see it. So disappointing !! When it was questioned they said all of the R lines are being sold at a premium even though this was the VIN that was advertised. All we wanted them to do was honor the price they advertised. Nothing like discouraging a young buyer who loves VWs and would have had many future purchases with your company. We will find an honest dealer. More

Ciocca VW went the extra mile to find the exact VW Taos trim package and color I wanted to purchase - very impressive given the supply chain challenges in 2022! They are knowledgeable, friendly, and extrem trim package and color I wanted to purchase - very impressive given the supply chain challenges in 2022! They are knowledgeable, friendly, and extremely helpful. Ciocca VW took the stress out of purchasing a new car. More