City Automall Ford - Service Center

The overhead door opened immediately on our arrival. Our waiting room (and coffee) was nice and the service was done quickly. Check-out and review of the car's status was efficient and we were on our wa Our waiting room (and coffee) was nice and the service was done quickly. Check-out and review of the car's status was efficient and we were on our way. More

Good job working with warranty company and addressing the issue. Audrey was great and informative issue. Audrey was great and informative More

I came in today for a service on my mustang and was in and out in less than 25 minutes, with friendly knowledgeable service members. and out in less than 25 minutes, with friendly knowledgeable service members. More

The service team at City Ford in Columbia City Indiana are exceptional! When I brought my 2019 F150 in for a PCM recall, I had several questions about what was going on with my truck. They took the time t are exceptional! When I brought my 2019 F150 in for a PCM recall, I had several questions about what was going on with my truck. They took the time to answer all my questions with courtesy and respect. The team provided me with more information than I could ever expected. I had them give me an estimate for some routine maintenance that I want to get done along with a few parts that I need to get replaced. The estimate I received is quite the investment, but they did not mislead me or try to talk me into anything I do not need. I received Excellent customer service and plan to schedule my truck back with them here real soon to complete the estimate services. More

Tyler greeted me by name when I arrived. He reviewed the services I requested, and offered an additional service of fuel flush. I like to understand the work before I arrive. Tyler allowed He reviewed the services I requested, and offered an additional service of fuel flush. I like to understand the work before I arrive. Tyler allowed me to consider this additional service on my own time with no pressure. The work was completed quickly, and I have confidence my truck is ready for miles of reliable operation. More

I had Been to another Ford Service prior to this visit and was very disappointed with the service. I came to City Ford and Tyler was able to help me fix the issue that was previous done and get me on the and was very disappointed with the service. I came to City Ford and Tyler was able to help me fix the issue that was previous done and get me on the road. He explained in depth different aspects of my vehicle, he showed me video of issues found. Overall I just felt comfortable and very trusting with them to give me proper information and get fixed up! More

charged me $4100 for alb antilock break sensor and parts. I totally believe this was replacing more than needed to be replaced because they thought it was needed. I won't ever go back to them. Mary I totally believe this was replacing more than needed to be replaced because they thought it was needed. I won't ever go back to them. Mary More

Very professional. On time with appointments. Easy drop off time. Leaves car clean and the way you left the inside On time with appointments. Easy drop off time. Leaves car clean and the way you left the inside More

Pleasant team to deal with. Very polite and quick to respond to calls and concerns. Very polite and quick to respond to calls and concerns. More

Service was great. But the last time I was at they missed worn AC belt. But the last time I was at they missed worn AC belt. More