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City Automall Ford - Service Center
Columbia City, IN
370 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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370 Reviews of City Automall Ford - Service Center
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July 02, 2025
Service was quick and professional. There was a couple extra things I needed checked and they worked them right in There was a couple extra things I needed checked and they worked them right in More
by mb914
Verified Customer
July 01, 2025
Had a basic service on my Mustang, overall inspection reported that my rear brakes were at about half life. They couldn't inspect some suspension concerns that Saturday so I decided to go with another sh reported that my rear brakes were at about half life. They couldn't inspect some suspension concerns that Saturday so I decided to go with another shop that i could get in soon after. And my rear brake pads were gone, was lucky that i didn't damage the caliper. Likely wont be back More
by jbucklandme
Employees Worked With
July 01, 2025
They are always very helpful and get my car repaired in a timely manner. Keep up the great work. timely manner. Keep up the great work. More
by TONYKINNEY
Employees Worked With
July 01, 2025
Always fast and friendly service. Answer any questions i have had. Lounge area has snacks and drinks but I always roam the lot looking at the cars and trucks . Answer any questions i have had. Lounge area has snacks and drinks but I always roam the lot looking at the cars and trucks . More
by jason.slucher1
June 27, 2025
A little more detail about actual valve test results on the work order would be helpful. Service rep did not seem familiar with recall I was bringing bronco in for (not a confidence builder for me..) the work order would be helpful. Service rep did not seem familiar with recall I was bringing bronco in for (not a confidence builder for me..) More
by BIVANOVIC
Employees Worked With
June 27, 2025
I had great service all the way around from all of the employees and everyone was so nice. employees and everyone was so nice. More
by lindseyjackson227
Employees Worked With
June 27, 2025
They diagnosed a leak for me in my A/C system, it was a slow leak and I could get the A/C to work intermittently. Offered two potential options to fix, I chose the more affordable option to try to repair d slow leak and I could get the A/C to work intermittently. Offered two potential options to fix, I chose the more affordable option to try to repair due to not wanting to spend a large sum to fix this while trying to make other large purchases. While attempting to fix it, they broke one of the fittings, which I admit, looks corroded and appears to be an honest mistake. Once this happened, the only other repair option presented was the expensive one, which I had previously declined. What disappointed me most is that when I got there to pick up my vehicle (that now has no A/C), they tried to charge me for parts that they did not use, and a diagnostic fee. I had to ask about the part fee, otherwise they would have charged me for that. I would think that maybe the diagnostic fee would have been taken off too, since I am now in a worse state, but no dice. More
by LOGANK
Employees Worked With
June 27, 2025
The service was wonderful and they were very efficient at fixing the problem. I am appreciative of the process. fixing the problem. I am appreciative of the process. More
by mlandgraf
Employees Worked With
June 26, 2025
Advisor got back with vehicle info that was needed to make final decision on service make final decision on service More
by LUKEANDLIV
Employees Worked With
June 24, 2025
We are always satisfied with the service we get. They kept us updated with what they were doing and is always done in a timely matter. Couldn’t ask for any better experience. They kept us updated with what they were doing and is always done in a timely matter. Couldn’t ask for any better experience. More
by ssdavis9958
Employees Worked With
