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City Automall Ford - Service Center

Columbia City, IN

4.7
356 Reviews

356 Reviews of City Automall Ford - Service Center

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May 24, 2025

Very friendly and seem to be very knowledgable and explained issue to me so I could understand it More

by bhnico1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dorene Trammel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

City Automall Ford responded

We are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 20, 2025

The place is AMAZING! will def go down in my favorite place i EVER purchased a car! No smoke and mirrors, just honest salesmen who want to sell you a car you can afford! T More

by gillenwater.april
Recommend Dealer
Yes
Employees Worked With
Jeff Franke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Shirey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Ott was the sweetest sales person i ever met! The truck sold itself, but he made it fun!
May 24, 2025 -

City Automall Ford responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing City Chevrolet and we hope to see you again soon!

May 18, 2025

Advisor Rob was courteous and excellent in communication and updating me on the progress of my car repairs. Expedited parts to ensure my car was ready promised time. Highly recommend. More

by MWASKIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! Thanks again for the recommendation, and have an amazing day!

May 17, 2025

They did a very good job fixing the recalled problem in our ford maverick and came out to our house to do it More

by shop3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorene Trammel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

May 13, 2025

Prompt courteous service. Answered all questions and very pleasant experience. Will definitely come back for future service. More

by tjp90210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

City Automall Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 10, 2025

Second vehicle we have purchased from Ty at City Ford. Ty is amazingly helpful, answers any and all questions. He is the only person that we will deal with. More

by Angelahoward2432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dau
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

City Automall Ford responded

We're happy you found our staff to be so supportive during your experience here at City Chevrolet. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 09, 2025

Had a great experience at City Auto Mall from the sales department to the service department spot on!! Will recommend to anyone and everyone! More

by mikeamysmith2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hein
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

City Automall Ford responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

May 09, 2025

It was very easy to set up an appointment for the oil change and have them pick up and deliver my car back to me. I have not seen the oil life reset on the FordPass app yet though. More

by tanmichelle44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

City Automall Ford responded

We are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 09, 2025

Good people to work with & reasonable prices & very fast service, will be going back for furture service More

by DAISYBEE55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

City Automall Ford responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

May 06, 2025

Justin is always a pleasure to work with. He is very helpful and happy. Everything is always taken care of More

by JANDALEBRIDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

City Automall Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!

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