City Automall Ford - Service Center

They did none of the 175, 000 mile service I requested even after I told them that I hadn't done any milestone service since I purchased it at 60,000 miles. Told my my broken lift gate was a bag that was even after I told them that I hadn't done any milestone service since I purchased it at 60,000 miles. Told my my broken lift gate was a bag that was in thr way like I'm a complete idiot. Came ready to spend $1000+ as needed and none of it was even checked. More

Great job, dependable service. Switched to Columbia City Ford after my local dealer started trying to sell/fix stuff that wasn't needed. Switched to Columbia City Ford after my local dealer started trying to sell/fix stuff that wasn't needed. More

Rob found the gremlin that was driving us crazy and got it fixed as fast as parts delivery allowed. Have always been treated well by this company. Fit repairs into my schedule and budget. it fixed as fast as parts delivery allowed. Have always been treated well by this company. Fit repairs into my schedule and budget. More

Need to know what is going on better they made appointments without all of the parts being in. take it there but no one still see notices that. It's 30 miles to and from home. Wasted my time!! appointments without all of the parts being in. take it there but no one still see notices that. It's 30 miles to and from home. Wasted my time!! More

The valet service was incredible. Fast and easy. Tyler did a terrific job communicating and coordinating the details and progress of the service. Fast and easy. Tyler did a terrific job communicating and coordinating the details and progress of the service. More

Took over a week to get an appointment, and service took all day. But otherwise okay. all day. But otherwise okay. More

Audrey got me right in and out and the tech Henry did an awesome job of checking my car over and advised me about a couple of potential problems awesome job of checking my car over and advised me about a couple of potential problems More

Told me I would only be charged around $120 for what needed done. Went to pick the car up and the bill was over $300. needed done. Went to pick the car up and the bill was over $300. More

You shouldn’t make it so hard to do these when I have to do it 3 times and set passwords why can’t I just do your review of my visit. do it 3 times and set passwords why can’t I just do your review of my visit. More

Excellent service and always helpful and friendly. We live out of town but we consider City Ford our hometown dealership. We live out of town but we consider City Ford our hometown dealership. More