City Volkswagen of Chicago

I don’t leave many reviews but this guy Marcus truly deserves it. He was amazing, professional and everything you could ask for. He included the entire team and they all were a tremendous help. I’d reco deserves it. He was amazing, professional and everything you could ask for. He included the entire team and they all were a tremendous help. I’d recommend him to my mother!!! Marcus definitely has a customer for life. That you Marcus and the entire city Volkswagen of Chicago. More

Worked w/ Edgar Anaya to purchase a 2015 Jeep Grand Cherokee. Buying experience was amazing. No pressure to purchase the vehicle. All information about pricing and add ons were explained throughly and Cherokee. Buying experience was amazing. No pressure to purchase the vehicle. All information about pricing and add ons were explained throughly and clear. 10/10 will recommend. More

Marcus was great. Started the sales process via text, guided us through our options, and helped us find the perfect car. Seamless from start to finish. guided us through our options, and helped us find the perfect car. Seamless from start to finish. More

Marcus and John were a great team to work with when purchasing my 2021 Tiguan. I came in on the fence about buying a car, not sure it would work for me. Marcus did a great on job sharing everything he purchasing my 2021 Tiguan. I came in on the fence about buying a car, not sure it would work for me. Marcus did a great on job sharing everything he knew about the car while test driving it (in horrible conditions, by the way!) and John worked with me to get me within the price range I wanted to be. Ernie made the paperwork quick and painless! The entire team pitched in to get the car I wanted out of the snowy lot and made it easy to drive away with a new car. I would highly recommend getting your car from this dealership! More

Eddie was very efficient and communicative throughout the process of selling my car. He made sure I had all the information I needed in order to make a confident decision. process of selling my car. He made sure I had all the information I needed in order to make a confident decision. More

I have been shopping for a car for about a year now and no dealership satisfied my needs nor customer service was great. BUT I decided to call City Volkswagen of Chicago and may I say that Eric (manager) a no dealership satisfied my needs nor customer service was great. BUT I decided to call City Volkswagen of Chicago and may I say that Eric (manager) and Eddie M (sales consultant) have made my shopping experience an AMAZING ONE! Eric was able to take me in around 6PM, even though they close at 8PM. He gave me the best deal than any other dealership. Eddie M on the other hand made my experience quite rememberable as well! I went from a 2011 Toyota Corolla to a 2021 VW Atlas, which is a big difference in size and technology wise. Eddie did an amazing job explaining the new car to me. These two men were very patient with my decision and respected my time! The best part was I did not plan on purchasing a new vehicle nor did they have it in stock, but Eric told me that the car was on its way and I literally almost cried! I will also like to thank the finance lady by the name of Jennifer (manager) helping us decide on the warranty plans as well and I usually ignore all the warranty’s that are offered, but when she explained in depth of the benefits; she really is saving me money in the long run. These three individuals made my decision easier, did not pressure me into purchasing and broke down everything that I needed to know and if I didn’t understand they helped me better understand and were patient no matter how many times I asked to re-explain. They definitely went above and beyond and met my expectations more then I anticipated. THANK YOU THANK YOUUUUU for making my dream car mine! More

Very helpful had everything ready to go. Took care of me and my family with generosity and care. Would definitely recommend this dealership to anyone. Especially Volkswagen enthusiasts and my family with generosity and care. Would definitely recommend this dealership to anyone. Especially Volkswagen enthusiasts More

I brought my VW Tourege in due to my battery continuously draining. After a while it was found that it needed a cluster instrument that can not be found. Apparently it is no longer made in America. I was jus draining. After a while it was found that it needed a cluster instrument that can not be found. Apparently it is no longer made in America. I was just becoming car note free and was not looking for a new purchase. However, after speaking with Dan, he assured that he would do his best to ensure that I am satisfied. He gave me his cell number and sent me a list of vehicles within my desired price range and ensured that he will take care of me. After much consideration, I decided to purchase a 2021 Atlas Cross Sport. He hooked me up with Eddie who was terrific! Ernie in financing was also nice! Justin in service was great to me as well. VW took my 2010 VW Toureg for a trade in. The process was quick and smooth. More

Thank you, Alex, John, Jennifer, and Eddie! City Thank you, Alex, John, Jennifer, and Eddie! City Volkswagen of Chicago made my first car buying experience exceptional! The crew was very attentiv Thank you, Alex, John, Jennifer, and Eddie! City Volkswagen of Chicago made my first car buying experience exceptional! The crew was very attentive from the moment I reached out. Alex was responsive, extremely knowledgeable, not only about the vehicle itself but in walking me through the entire process. It could not have been more seamless, and the patience, thoroughness, and professionalism, while taking their time to explain everything, made the process very pleasant. More

Eddie Martinez knows and loves his product! In addition Eddie was very helpful and patient and went the extra mile to find us the right car. Eddie was very helpful and patient and went the extra mile to find us the right car. More