City Volkswagen of Chicago

Had a wonderful experience at City Volkswagen of Chicago. Ryan Lundahl assisted with helping me trade in my vehicle and finding the right new car for me. This was my first time buying a new car/purchasing a Ryan Lundahl assisted with helping me trade in my vehicle and finding the right new car for me. This was my first time buying a new car/purchasing a car from a dealership and Ryan helped me through every step of the process and answered all my questions. More

Edgar Anaya was great to work with. He was a man of his word and very pleasant to work with. I highly recommend asking for him when you visit City VW! word and very pleasant to work with. I highly recommend asking for him when you visit City VW! More

Marcus helped myself and my partner pick out a new (used) car— he made the process quick, easy, and as painless as you can expect from buying a car (which is to say it’s never all that pleasant, but consider car— he made the process quick, easy, and as painless as you can expect from buying a car (which is to say it’s never all that pleasant, but considering those expectations...). Thoroughly recommend! More

Words cannot express how much I appreciate the service, kindness and genuine concern in making sure all my questions were answered, and my anxieties put to rest. I came in full of research and with a kindness and genuine concern in making sure all my questions were answered, and my anxieties put to rest. I came in full of research and with a heavy heart, hoping I wouldn't somehow get scammed into another bad purchase. This is so not the case. From the 1st phone call I made inquiring about a 2010 Honda CR-V John Gordon, the sales manager answered all my questions, no matter how trivial with patience and kindness. I made an appt to come in the same day and Ray was my initial salesman. I felt as though I was greeted by a family member. He was funny and gave me great information about the vehicle during the test drive. I stated I needed to see under the car as well as under the hood and he said it wouldn't be a problem at all. While we waited for an available mechanic Ray was called away for an emergency. LUIS GONZALEZ became my new salesman and I couldn't be happier. He is so personable, knowledgeable and positive. He sat in the car and turned on different things while i looked under the hood and listened for loose belts, looked for anything out of place, leaks or anything shaking or rattling that shouldn't be. Not once did he show frustration or impatience. We shared family stories while waiting at different stages of the purchase. When I thought things may not go my way he knew exactly what to say to keep me uplifted and hopeful. The service manager, Javier walked me with a flashlight under the car, combing through every part, answering every single question. And last but not least, Ernie! The finance guy wrapped up the whole experience with a "bow" lol. This team works like a well oiled machine. I highly recommend this dealership. Thank you for a wonderful experience. More

I am extremely appreciative of all the hard work and perseverance shown by Luis and John. There are no words that can express my gratitude and overwhelming happiness. Thank you so much for everything! perseverance shown by Luis and John. There are no words that can express my gratitude and overwhelming happiness. Thank you so much for everything! More

Ray was helpful and professional. He made sure to listen to my concerns and addressed them immediately. I'm very happy with my new vehicle. to my concerns and addressed them immediately. I'm very happy with my new vehicle. More

Volkswagen shouldn't be sold in the US. The customer service is awful and the warranty means nothing. I traveled to Michigan for a quick vacation. The car broke down hours away from my destination. Get service is awful and the warranty means nothing. I traveled to Michigan for a quick vacation. The car broke down hours away from my destination. Get a towing truck through road assistance was almost impossible. My car was sent to a dealership 2 hours away from where I was staying. 12 hours later I received a call to let me know they got my car and they were going to inspect it in 1 week, I was staying there for only 2 days. After spending 7 hours on the phone, I decided to take a taxi to get a rental car (the closest rental was 1 hour and a half away). Volkswagen couldn't provide me a loaner/rental. I had to paid for everything. Everybody I talked to over the phone told me to contact the "trip interruption department." After spending 200 dollars in a taxi, I get a call that the car was ready. According to them, the car was not fixed correctly at the dealership in Chicago (Volkswagen Irving Park Chicago). Took another taxi the other way, another $200. Once I got there, the Muskegan Volkswagen rep told me the following: "We reconnected a hose that they forgot to connect when they replace the crankshaft sensor in Chicago"... Please note the car has only 25K miles and broke a few weeks before this. They charged me because a different Volkswagen made a mistake but "trip interruption" was going to take care of this. Long story short, I made it back to Chicago, mailed all the receipts as they told me to do and today I got a call to let me know the case was declined. This is not money related, I don't care about the money but I can tell that Volkswagen customer service is awful... In Muskegan, in Chicago... Everywhere... even the customer CARE. I don't understand how they do business with this poor customer care. Definitely, not buying a Volkswagen again. On top of that I bought the extended warranty!!!!! STAY AWAY FROM VW CHICAGO IRVING PARK... STAY AWAY FROM VW MUSKEGAN... STAY AWAY FROM VOLKSWAGEN.. More

I can’t even begin to tell you what an amazing experience this has been. It has been 10 long years since purchasing a vehicle and Marcus and John really made the process easy and enjoyable. John Gordon was u this has been. It has been 10 long years since purchasing a vehicle and Marcus and John really made the process easy and enjoyable. John Gordon was upfront, honored his price and Marcus really went above and beyond by driving 11 hours to pick up my vehicle. Thank you so m h and I would recommend this dealership to everyone. More

Working with Luis was like working with an old friend! He was very friendly, made sure I got the best deal possible! I definitely recommend Luis! I’ll be back! was very friendly, made sure I got the best deal possible! I definitely recommend Luis! I’ll be back! More

This is the 4th car we’ve purchased from City VW - they are exceptional! Eddie in Sales went above and beyond to make sure we got the car we wanted. Jennifer in Finance went above and beyond to make sure o are exceptional! Eddie in Sales went above and beyond to make sure we got the car we wanted. Jennifer in Finance went above and beyond to make sure our deal was correct and everything we expected. Buying from City VW feels like buying from a family run business. We won’t buy cars from anyone else! More