City Volkswagen of Chicago

These guys are WINNERS Let me start by saying I'm a tough customer. My expectations are high, and I could not be more pleased at this moment. I have a beautiful new Beetle F Let me start by saying I'm a tough customer. My expectations are high, and I could not be more pleased at this moment. I have a beautiful new Beetle Final Edition SEL - this car is so beautiful. Having heard a couple of weeks ago that VW was discontinuing the Beetle (and always wanting one) I knew the time was now. I reached out to Dan Brasil at City Volkswagen, who then put me in touch with John Gordon. Those guys could not have been more awesome. Our search for a Beetle was EXHAUSTIVE; models and colors (across state lines) are extremely limited at this point. Although not the color/model I originally came in looking for, this car is even BETTER. Aside from the car itself (including a great warranty, excellent finance rates, etc.), the patience and tenacity John and Dan showed in helping to educate me, locate a car, deliver the car from out of state, etc., was EXCEPTIONAL and very much appreciated - I asked A LOT of questions ; ) Two words: Customer Service - clearly paramount at City Volkswagen. My interactions with Mark Benne in finance likewise included the same level of attention to detail, patience, competence and courtesy. These intangibles affect whether I, personally, will patronize an establishment... or not. The Autobarn City Volkswagen - John, Dan, Mark, etc., are WINNERS and I could not recommend them more highly. Thanks for everything!! More

Great Experience We were really satisfied with Ernesto’s customer service, he was extremely friendly and helpful and helped us out with everything we wanted!! We will We were really satisfied with Ernesto’s customer service, he was extremely friendly and helpful and helped us out with everything we wanted!! We will definitely recommend this place to all my friends and family. More

Great sales experience, and amazing pricing! Having sold VW's in my past, I have a somewhat unique perspective on the car buying process. I worked with Ernie, who is a very good salesman, not pus Having sold VW's in my past, I have a somewhat unique perspective on the car buying process. I worked with Ernie, who is a very good salesman, not pushy at all and very helpful. Maybe more importantly, Ernie's post-sale communication has been just as good, which can be quite rare in the car sales industry. If you are in the market for a new Volkswagen, this is the place to go. I travelled from Grand Rapids, MI because of the great price! I spoke with another VW dealership in the downtown Chicago area, and am very happy I made the choice to do business with Autobarn. Everyone there was nice, but I'd say that if you're there, ask for Ernie. He will treat you right! More

I walked in and immediately got helped out with what car I w I gave a 5 star rating because everybody was nice none rushing and helped me and my father out in picking our brand new car I gave a 5 star rating because everybody was nice none rushing and helped me and my father out in picking our brand new car More

Ray Cotto - City VW Ray Cotto is the man. I had been to various VW and Chevy dealers throughout the month of July but once I zero'd in on a price with City VW, Ray Cotto Ray Cotto is the man. I had been to various VW and Chevy dealers throughout the month of July but once I zero'd in on a price with City VW, Ray Cotto helped me navigate the various options on the lot and come to choose a new Atlas SEL R-Line. The process was informative, easy and Ray had lots of good ideas and options for me. When it is was time to sign, Ray made sure we were taken care of. Go see Ray! More

Amazing Service With John Gordon!!! John Gordon helped me find the perfect car at an amazing price. I traded in my car for a Jetta, and I’ve never been happier. John made the experience John Gordon helped me find the perfect car at an amazing price. I traded in my car for a Jetta, and I’ve never been happier. John made the experience easy and painless. I have since, and will always recommend John, and Autobarn City Volkswagen. Thank you so much for being so great!!! More

Great guys Ernie was incredibly helpful and professional every step of the way. He listened to our price constraints and found exactly what worked for us. There Ernie was incredibly helpful and professional every step of the way. He listened to our price constraints and found exactly what worked for us. There was never any pressure to buy. Would recommend Ernie and the dealership to anyone looking for a new vehicle. More

VW TDI Justin was able to find me a rare 2012 VW diesel Touareg which I have been looking for for many years. He went above and beyond of what was expecte Justin was able to find me a rare 2012 VW diesel Touareg which I have been looking for for many years. He went above and beyond of what was expected to help me secure that vehicle. Justin recommended that I speak to Sam in finance when finalizing the deal. Sam is very knowledgeable, very kind. I have bought many cars from many different VW dealerships. But with the help of Justin and Sam I will definitely be recommending and returning for future VW service and purchases. More