City Volkswagen of Chicago

Very good John was fast and efficient from the beginning. He understood our needs and problems and solved them. He respected our approach and understood that we John was fast and efficient from the beginning. He understood our needs and problems and solved them. He respected our approach and understood that we needed more time to value the offer. Unexpected things happen and it took longer for the finance department to process the paperwork. He offered us to buy lunch at little place next to the dealership. It was good. We ended up leasing two cars with him in two weeks, a 2019 Tiguan and a 2019 Jetta. Very likely to return at the end of our leases for new deals and hope to find John Gordon again. Jordi. More

Excellent Customer Service The customer service at Autobarn City VW is excellent! John Gordon & Dan Brasil made the whole car buying experience very enjoyable. I initially ema The customer service at Autobarn City VW is excellent! John Gordon & Dan Brasil made the whole car buying experience very enjoyable. I initially emailed the dealership with an inquiry and they replied within the hour, answering every single one of my vehicle, pricing and financing questions. They worked with me to get the vehicle I wanted while staying within my budget. They took the extra steps to make me an extremely happy customer. I couldn't recommend them enough! More

A top notch car buyimg experience Well, to sum it up, we were impressed enough with our experience to know we would look forward to purchasing a future vehicle from them again. We wer Well, to sum it up, we were impressed enough with our experience to know we would look forward to purchasing a future vehicle from them again. We were treated very well, the used SVU was brand-new quality, and the points of negotiating were sincerely handled and we were satisfied from start to finish. Laura is a great car salesperson! More

Old Lady Happy First car on my own and was super nervous...John made the whole experience comfortable, easy and, dare I say, enjoyable!!! Thank you Mr. Scala for bei First car on my own and was super nervous...John made the whole experience comfortable, easy and, dare I say, enjoyable!!! Thank you Mr. Scala for being so engaging...I love my new Tiguan!!! More

Easy Experience No problems. Ernie was great. No complaints, offered a great warranty. Would recommend to anyone buying a car to look at this dealership for their pur No problems. Ernie was great. No complaints, offered a great warranty. Would recommend to anyone buying a car to look at this dealership for their purchase More

Smooth, low-pressure car buying experience Earnie did not pressure us and was a positive presence to be around (a number of other dealerships we visited had less enthusiastic, less warm sales p Earnie did not pressure us and was a positive presence to be around (a number of other dealerships we visited had less enthusiastic, less warm sales people). They were able to secure a car from another dealership, as we had specific requirements we were looking for, and we are very happy with our new car. More

Used Jetta Traveled from out of state to get a great deal on a certified pre owned Jetta. Good communication before hand & quick easy purchase once I got there Traveled from out of state to get a great deal on a certified pre owned Jetta. Good communication before hand & quick easy purchase once I got there More

Best Experience To Date! This was hands down the best Car Buying experience I have had to date. I kind of put Ernie through the ringer before I agreed to come into the dealer This was hands down the best Car Buying experience I have had to date. I kind of put Ernie through the ringer before I agreed to come into the dealership. I think the combination of a team that doesn't mess around trying to get the most money from you and perfect timing, I was able to walk into the dealership; meet Ernie in person; test drive the car; sign paperwork; and drive out in a new car in under 30 minutes - 26 to be exact. I will be back to replace the wife's car next year. Thanks Ernie & the City VW team! More

Great service and expernice Buying a used 2018 VW Tiguan has been one of the best experiences I have had at a dealership ever. I would highly recommend this dealership for anyone Buying a used 2018 VW Tiguan has been one of the best experiences I have had at a dealership ever. I would highly recommend this dealership for anyone in the market for a used or new car. More

New tiguan! Worked with JP and Dan. Very professional and great service. They provided a seamless buying experience. I would definitely recommend this dealership Worked with JP and Dan. Very professional and great service. They provided a seamless buying experience. I would definitely recommend this dealership to others for a new car. More