City Volkswagen of Chicago

Just here to relay my experience. Not a place I will visit again for sure. They had a CPO car I was looking at for some weeks. When I finally decided that I wanted it, I gave them a call. I called at visit again for sure. They had a CPO car I was looking at for some weeks. When I finally decided that I wanted it, I gave them a call. I called at 1pm. I asked about the availability of the car, if it was still there and whether they had any appointments for the car that day. I was told it's available, it's here and nobody is here for it. I said cool, I'll get there around 2:30-3:00pm since I live sorta far (northwest suburbs). Arrived at the Autobarn at 2:50pm. Was told the car is not in the shop as it was being used for "training" off-site but that the car should be back within 15-20min (so there is lie #1 from my phone call that the car was "there"). Then the big whammy. There was an older couple there who were waiting for the same car. Come to find out, they made an appointment THE DAY BEFORE and were waiting at the shop for over 3 HOURS to test drive the car. Also, they drove almost 2+ hours to get there. So obviously, that couple is going to buy the car unless something is seriously flawed with the car. So there is lie #2 and it was a big one. Now they are trying to tell me I can wait to see **if** they want to buy it or I can look at some other stuff they have. While the older couple were test driving, I asked if I could just buy it now, no need to test drive. Manager comes to me with bs about "fairness" and that the older couple made an appointment first. I told him, how is it fair to me, to call first to find out about it's availability, only to be lied to and coerced into coming down there to see a car that was already booked. If the guy on the phone had told me that there was an appointment, I would have never come down there. Manager continues with his "fairness" spiel. In the end, I walked away and of course, the older couple bought the car. I was very, very, very angry that day as I took time off of work, wasted gas and time to go see the car, when they knew that they already had someone coming to see the car. To me, it was clear that they were trying to make sure they got the car sold, so "double booked" it. Very sleezy move and then trying to get me to look at other cars. So word of warning when going there. I definitely will never buy a car from them ever. More

I was looking for a certain car that they had it. Iwent there and everything went smoothly. Stephen Park (sales representative) was friendly and did his best to meet my price range, and the finance guy als there and everything went smoothly. Stephen Park (sales representative) was friendly and did his best to meet my price range, and the finance guy also was very helpfull explaining all finance procedures. Definitely check this dealership if you need a new car, you won't regret it. More

This dealership exceeded my expectations. I haven't been to a dealership for 10 years. A lot of things have changed since then. They were friendly when I thought they would be pushy, and I felt extremely co to a dealership for 10 years. A lot of things have changed since then. They were friendly when I thought they would be pushy, and I felt extremely comfortable taking my time with the decision to buy used. This was a great experience! More

I Went on a lunch break to check out a BMW. At first, i was not planning to purchase the vehicle. Once i test drove it, i fell in love. These guys carry quality cars at affordable pricing. The sales person was not planning to purchase the vehicle. Once i test drove it, i fell in love. These guys carry quality cars at affordable pricing. The sales person Slavey was very friendly with me and had great customer service. Sesan, the general manager, worked hard to get me the lowest financing rate. The sales people went above and beyond to ensure my satisfaction. More

Car shopping is exciting, and should, ultimately, be a very positive experience. Our recent experience with Autobarn City Volkswagen was all that and more. It was a positive experience from the moment w very positive experience. Our recent experience with Autobarn City Volkswagen was all that and more. It was a positive experience from the moment we arrived, until we left the dealership with smiles on our faces. We've had only good experiences with their service department in the past, which is why we decided to talk with them regarding the purchase of our new car. More

I found this dealership as a very welcoming place, and I would recommend this dealership to my family and friends. I had a very easy time picking out which car I wanted and found out all the information abo would recommend this dealership to my family and friends. I had a very easy time picking out which car I wanted and found out all the information about it as well. It was a wonderful experience. More

I had My best experience car shopping here. No hard sales or promises not kept. Mickey K., Sales Manager and Finance Manager all worked to get me the best deal I was offered since filing and being Dicharged or promises not kept. Mickey K., Sales Manager and Finance Manager all worked to get me the best deal I was offered since filing and being Dicharged from bankruptcy. The ratings you see for The Autobarn City Volkswagen.My next purchase will be here. If you won't no hassle go here fast past up the rest and try the best. More

The sales associate Mikey was very helpful and patient. I couldn't have asked for a better experience. Will to work with you very down to earth. couldn't have asked for a better experience. Will to work with you very down to earth. More

The sales representative was very friendly and helpful. I would recommend everyone to go to him. He has helped me find my perfect car -which I have bought. He was very truthful with me and we were able to co would recommend everyone to go to him. He has helped me find my perfect car -which I have bought. He was very truthful with me and we were able to come up to a conclusion so both of us are happy with the decision. I am so glad that I was with such a helpful, honest sales representative! More

I like this place everyone here is friendly and easy to talk to .I honestly wish there was a way to give 6 stars, because they deserved it. I received quick professional service from sales Consultant Muhi talk to .I honestly wish there was a way to give 6 stars, because they deserved it. I received quick professional service from sales Consultant Muhidin (Mickey) who helped us to get our dream car (TOUAREG) I could not be more pleased with his level of knowledge and service. We were provided with test drives and learned thing or two about our new car. I will always choose and recommended The Autobarn City Volkswagen. More